Intuit Payroll

Pam of Park City, UT October 28, 2009

My complaint is a matter of inconvenience. I just upgraded to Premeir 2010. They made me stop my payroll process and go online and register. Once that was completed, it made me call a # to get a validation #. What? Like I have the time for that. I knew they were just going to try and sell me something and sure enough. The rep asks me the exact same questions I just answered on line and tried to sell me a credit card merchant service. I told him we deal with banks, and they don't use credit cards. He kept right on trying to sell me. Duh! Get a clue. I'll call you if I need a credit card service. Quit wasting me time.

Michelle of Medina, OH September 26, 2009

We are informed by Intuit that there was a defect in their order system such that customer details on couple thousand orders were swaped. This is very concerning. The issue may have be happening for a while but gone unnoticed. As a consequence, impacted customers are shipped with incorrect products, charged for incorrect order, received order confirmation emails from other customers that may have exposed address, email phone number or even partially masked credit card and payment information.

This is outragous. We are worrying about our information was leaked that will result in identity thief and exposure of trade information that will impact our business. We will check to ensure our Credit Card is not charged incorrectly and inappropriate charge from stoken card information. To protect all the consumers with your professional legal knowledge and to understand the impact & resolution, can you please help getting in touch with Intuit soon to validate and investigate the impact.

Kadimil of Nashville, TN September 4, 2009

My employer uses Intuit Payroll services. I login to Intuit to print my paystubs and W2 statements. Recently I changed my password, and somehow misplaced it and forgot it. Intuit Payroll website does NOT give any way to reset your password on your own. It requires you to submit password reset request to your employer, and then Intuit claims that it will send your new password on your next paystub. It seems reasonable.

I submitted password reset request to my employer. My employer called up Intuit, and Intuit Payroll customer care gave away my actual password instead of resetting it !! When I called up Intuit and talked to a lady named Linda, she told me that if employer asks us to reveal the password, we give away the password.

This is so absurd and breach of user's privacy rules. I am not worried about my paystubs and W2 as my employer already will have that information. I am worried about my password being given to a person who is not authorized to know my actual password. If Intuit first reset my password and then gave it to my employer, I would not have so much to worry. Usually, you repeat your passwords on various websites, and this leads to so much heck that you have to now change your password on all your other websites.

The lady I spoke with, Linda, told me that we cannot reveal password protection rules/laws to users; we can only show the rules to your employer!! Linda told me that you should not repeat your Intuit password on any other website. This is so weird and wrong. If you allow users to access your website based upon user credentials, then you must mention the privacy/security rules/laws.

Intuit was not ready to give me all this on email. This again proves of their wrongdoing. Linda told me that talk to your employer! Due to this, you have to now change your password on all places where you used the same password and change your password strategy as you don't know what other companies as well might be doing this!

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