Complain about a product or service

Broadstripe Cable

Ken of Seattle, WA November 12, 2009

This is the worst high speed Internet ever! I am having to write this review on a mobile phone connected to a 3G network because it is orders of magnitude faster than the "high speed" Internet I am paying for ... When there is actually Internet service (which there is none yet again right now). My phone has wifi capabilities but I had to disconnect from my home wifi network because the 3G network is more than ten times faster than this crappy company.

Kathryn of Seattle, WA October 30, 2009

I requested the cable tv be cancelled in June 2009 when the house was sold. I have since sent 2 faxes, made 4 phone calls, and sent a certified letter requesting a check for the 52.26 credit, that they all agree is owed to me. I have been given a check number and date it was sent to the printer. They said it took six weeks for the printer to send the check. Six weeks are up and I'm still waiting.

Dave of SEVERNA PARK, MD October 19, 2009

Have been unable to contact the support services, not by phone, chat line or email. The hold times are up to an hour while listening to a recording telling how good they are. They deserve to go out of business. A total waste of time.

Craig of Seattle, WA October 2, 2009

Broadstripe cable service is TERRIBLE. They charge me for download speeds "up to 15 mbps", and I never get actual download speeds of better than 0.5 mbps. In other words, I am getting 1/30th of the download speed I am paying for. Broadstripe download speeds are FAR below what can be considered 'broadband' - it is incapable of delivering streaming video or music. I have reported this many times, and they do nothing about it. They give customers no way to report problems online, yet calls to "customer care" result in wait times of up to 30 minutes to even be answered, while you are forced to listen to ads about how wonderful Broadstripe is. Once they do answer, all they want to do is sell you phone service - who in their right mind would want phone service from a company that can't even deliver acceptable internet service?

They have visited my home twice to confirm the pitiful download speeds I have, but all the technicians do is stand there and watch as I do a download speed test, say, 'yes you do have a problem,' promise to "escalate" the problem, and then NOTHING HAPPENS, so you start over wasting 10-15 minutes waiting for them to answer the phone so you can start all over again reporting the same problem. Seattle allows Broadstripe a monopoly in certain areas of the city, and yet Broadstripe is allowed to cheat customers by charging premium cable internet service prices while getting actual service that is far worse than DSL internet service. Something has to be done about this - it's outrageous. As I write this, I've been waiting for Broadstripe to answer my call FOR OVER 30 MINUTES, AND IT'S THE MIDDLE OF A WEEKDAY! They have NO after hours service, and virtually NO service even during business days. Someone needs to organize a class action lawsuit against Broadstripe to force them to either properly service their customers and stop cheating them by delivering unacceptable internet service while charging for premium download speeds, or to leave Seattle.

audrie of Sammamish, WA September 23, 2009

I was quoted 4 months ago that if I added telephone services it would lower my bill to 93 per month. Instead my bill went up. My automatic payments were not enough and suddenly I owed 200. The telephone service was NEVER USED and based on a false agreement - yet no refund was offered. To me this is SALES SCAM and I have been unjustly charged for services.

Doug of Seattle, WA September 8, 2009

I unfortunately bought a condo in a building serviced exclusively by Broadstripe Cable. With a few exceptions, their Internet service has been fairly reliable (not as fast as I was accustomed to with Comcast and other carriers in the past, but I have not had too many outages). Their television service, on the other hand, has been extremely unreliable. Outages are frequent and last a long time (several hours to a few days). Calls to customer service (when they are open, which is not generally at times when I watch television) result in a scheduled service appointment several days in the future, by which time the issue has generally been resolved, leaving me to deal with the irritated service person who shows up anyway. The most common day for outages is Sunday and, of course, their customer service is not open on Sundays. Given that Broadstripe is, by contract, a monopoly, they should be required to offer 24-hour outage reporting and service equal to other carriers.

KRISTI of SEATTLE, WA August 21, 2009

My internet service has been terrible for a month. I have called several times and they keep telling me there are outages in my area. But I can use it some times and some times it cuts out. I was just holding for 25 minutes to talk to a service technician. I hung up and called back to their start a new service and the phone was answered immediately. Seems they can answer the phone when it's new service, just not when it's a current customer.

Kevin of Redmond, WA August 18, 2009

I have been required to use Broadstripe cable since August 2008. This is because my apartment complex is in a contract with Broadstripe and therefore no other cable company is permitted as a choice. This seems like a bit of a monopoly, but that's not my main beef. Like I said, a year has gone by and the service is constently poor to horrible. The company declared bankruptcy earlier this year which demonstrates their poor management. Their customer service is even worse. I've had regular monthly outages without even a mention of reimbursement. When I asked for it they said they would give it to me and then they didn't.

At the moment my remote only 1/2 works with the DVR...half the buttons don't work. For example, pressing Menu does nothing, pressing Guide does nothing, pressing rewind, pause, or back 6 seconds doesn't work. I received my bill yesterday and it went up over 30!

I called them and they said that I was because I was given a promotion for a year and it just expired. Yet when I complained about the increase, they "readjusted" my price down 20. It's the exact same plan but 20 cheaper! That's serious gouging and if I hadn't called they would be getting 20 more a month for their [bad] service. I hate this cable company with a passion and if I could change I absolutely would even if it would cost me more!

William of Union City, MI August 12, 2009

BS brought a 'new' cable box to my house and now is charging me 10/mo., and it didn't work, but he left the house - "just let it set for a bit", ya right. The box would disconnect from the service, lose the guide, no channels, then come back, and shortly it would repeat and repeat. I called, waited an hour each time, put on hold for a half-hour repeatedly, and fianlly they lied to me (as it turned out) about when the technician would be out to my house.

Tracy of Fowlerville, MI August 8, 2009

I have had this cable company for 6 months, I am always losing internet service, and have to reset my modem. This is a constant problem. I called them in May to have them check to see if someone was stealing my cable and internet, no one ever contacted me to let me know what was found, when I call to find out, the service man didn't even make a report. To this day I don't know what the problem is, but internet is very important to me because I am an online college student, on a fixed income with a child. I think it is ridiculous that I should have to deal with this for the price I pay.

Report Your Experience
If you've had a bad experience -- or a good one -- with a consumer product or service, we'd like to hear about it. All complaints are reviewed by class action attorneys and are considered for publication on our site. Knowledge is power! Help spread the word. File your consumer report now.

Share		Follow us on Twitter.

Back to the top |

Terms of Use Your use of this site constitutes acceptance of the Terms of Use

Advertisements on this site are placed and controlled by outside advertising networks. ConsumerAffairs.com does not evaluate or endorse the products and services advertised. See the FAQ for more information.

Company Response Welcome If complaints about your company appear on our site, we welcome your response. Please see the Response Form for more information.

For more information, see the FAQ and privacy policy. The information on this Web site is general in nature and is not intended as a substitute for competent legal advice.  ConsumerAffairs.com Inc. makes no representation as to the accuracy of the information herein provided and assumes no liability for any damages or loss arising from the use thereof. 

Copyright © 2003-2009 ConsumerAffairs.com Inc.  All Rights Reserved.    The contents of this site may not be republished, reprinted, rewritten or recirculated without written permission.