Complain about a product or service

Cablevision

laurette of miller place, NY November 13, 2009

jay, a service tech came to my house...he was not courteous or polite in any way..actually he was biligerant...i did not feel comfortable with him..i asked that the appointment be rescehdlued..i asked cablevision not to send the same tech.. the morning of the appt. the same tech called me and told me that he was coming to do the service call and asked me why i told cablevision that he was rude to me...i told him that i was not going to discuss this with him...i called the office and spoke with ms navar...ms navar told me that she couldn't understand why jay called me because he was not scheduled to come to my house.... she referred me to the field supervisor vinny who called me up and badgered..he told me that either i let jay do the job or no one will do the job..i could not believe the way that vinny spoke to me..these people are frightening and should be re-trained on how to treat customers or fired....i want this complaint on record... he was worse than jay...

JUDITH of MOUNT KISCO, NE November 11, 2009

I was having a problem with my cable box. I felt it was the cable box and not my tv and connection. When I scheduled my appointment staying home allowing for the "4 hour window" they require (like you are serving them-not them serving you), I asked REPEATEDLY CLEARLY before you bring a replacement cable box in case that's the problem. WELL you know, the guy came out without a cable box and swore it was my HDTV cable, not the box that was the problem.

Melanie of Fishkill, NY October 27, 2009

In August 2009, I paid my bill in full (as always) of 139.87 for services for 08/23/09 through 09/22/09. I moved to a new residence on 08/31/09. I then received another bill for 170.03, due on 09/22/09 for services rendered to the new account for 09/01/09 through 10/07/09, which I paid in full on 09/21/09. Within days, I received a notice from Cablevision that I had a notice of a credit for paying for a full month (08/23/09 through 09/22/09) on the old account, but only used service through 08/31/09. I assumed that my October bill in the new residence would be reduced by this amount. Instead, I received a bill for 318.67 followed by a letter threatening to disconnect my service for owing a past due balance of the 170.03 that I paid weeks earlier(but had been applied to the wrong acct #). I called on 10/15/09 and spoke to Jasmine, operator JJ6 (who is a supervisor) who told me "although she sees that I paid the 170.03 for September but it was posted to the old account # instead of the new account #, I must fax them proof of payment. I could not understand why I had to go out of my way to fax them proof of something they clearly told me they could see in their system.

The next day, I faxed my online banking receipt as well as my bank statement showing my payment. Jasmine had promised to call me when she received the fax and to no surprise to me (as she was not very courteous) she didn't. A few days later I received another phone call from Cablevision's automated system stating I must contact them immediately regarding my account. Rather than calling back I took time from work to go to my local Cablevision office in Wappingers Falls, Ny 12590 and produce my receipts in person. Armon in the Wappingers Falls office took my receipts and said he would personally have it taken care of with billing and call me to confirm it was done. Again, to no surprise, I received no phone call. A few days later I received another call from Cablevision advising me to contact them immedicatley. This now is feeling like harassment. I called once again on October 21st and speak to Tiffany who tells me that she sees my credits of 108.22 and 170.03 posted to my old account, totaling a credit of 278.25 and would have the credit moved to the new account and that I am in no danger of service disruption and that the calls would stop. In the mean time, I also paid my October bill in the new residence in the amount of 138.69. This leaves me with a complete account balance of -98.26.

On October 24th I receive, yet another harassing phone call demanding that I contact Cablevision at once about my account. I call and spoke to Kimberly who told me that the 170.03 payment I made, that was posted to my old account, was transferred to my new account but the 108.22 credit owed to me for only using a partial month of service in August had not been transferred. Kimberly stated she would have that credit transferred also and that my account balance was NOT 9.95, it is -98.26. She gave me a reference # of 2526894 and assured me the phone calls were a mistake and would stop. On October 26th, I received another phone call urging me to contact Cablevision at once about my account. I spoke to a supervisor Chris, who stated if I wanted my credit for the partial month transferred from my old account to my new account I would first have to provide proof of the payment for that also. I truly cannot comprehend that...I made a payment for services, the money was taken from my bank account for these services, I didn't utilize the services I paid for in full so I received notice, in writing, from Cablevision that I am owed a credit and now in order to receive my credit I have to prove that I paid??? Their the ones who informed me of the credit yet I have to produce proof that I paid?

Of course I have proof that I paid, however, not being able to tolerate any more of these phone calls and not being able to believe that my fax of proof of payment would be received and processed before my services are shut off, I finally just paid another 9.95, even though I'm owed a credit. I was told I will be contacted by the collections department about receiving a check in the mail for my credit, but I could not be given a time frame of how long that will take. I have never seen a more terrible way of conducting business. I have been driven to pay more on an account in which I am owed a credit just to stop harassing phone calls and fear of losing my services. This is absolutely terrible.

Yolanda of Brooklyn, NY October 23, 2009

I recently moved and called Cablevision to have my services (Triple Play)transferred to the new address. "No problem" was the response. Everything went accordingly until I recieved my bill for the new address. The charge 221 and change. The bill is laden with pro-rated charges. My services was connected on 10.03.2009, cablevision is billing me a month in advance, pro-rated for 10.03.2009-11.15.2009. They gave me a new account instead of just transferring my old account to the new address. I have the same phone number but not the same account. It is time for cablevision loyals to stopped being abused. I need help suing cablevision and alerting the public to their unfair and unethical business practices. Here is another bad mark on my credit.

Tony of Bronx, NY October 9, 2009

I recieved new cable service through cablevision approx two weeks ago. I ordered 1 DVR cablebox and 1 HD regular box. Two days after receving the service the DVR box started to jump and scramble. I called cablevision to come and check the problem out. They set up an appoitment for a Sunday.

The tech showed up and said he ran tests and everything seemed to be okay. I explained it happened frequentley at night. THe tech stated that its probably the DVR box because they use refurbished boxes if we wanted a new box we can go to any cablevision store and pick one up. The tech left and later that night the same problem occurred.

Called cablevision AGAIN they set another appointment and called the wrong contact number and left. I called cablevision again and spoke with a "Customer Service Supervisor" which I requested to have the Corporate number and he refused to give it to me I asked him numerous times for the number and he declined. Three appointments later no television service for a week and very inconvient and still paying for no service

Anthony of Brentwood, NY October 7, 2009

Simply put, when I signed up for Cablevision I was given a discount for leaving another provider. All I had to do was give the installer an old bill from the previous provider. Which I did. Now three months later my bill increases by 25 because Cablevision says they never received it from the installer. Well, when I call them, they ask me to send them another bill. Well, I don't save old bills for months. So then they tell me to contact the old provider and have them send me a copy. I ask to speak to a supervisor thinking they would not lose a customer over 25 a month, I find out I'm very wrong! I tell her I will not contact my old provider because of their mistake and the supervisor doesn't seem to care if I cancel my services with them. Now I just have to choose from DISH, DIRECTV, Or Verizon FIOS. The only good thing about Cablevision in there is no contract!

Gil of North Brunswick, NJ October 4, 2009

Where to begin, one year ago repeated internet slowness affected my ability to work from home. After repeated visits they explained nothing is wrong. Fast forward 9 months later i called to cancel after service repeatedly being horrible. they said please dont we will send someone over immediately. Of course not only did they not find anything but when they left the whole thing stopped working.

So many visits and drama later they accidentally fixed the internet of course not knowing how or why. But not to be outdone they messed up my cable. Fast forward four months and many visits later and hours of phone calls and they finally decided to switch out the cable box (because they have tried everything else). Today i tried to use my brand new box only to find out instead of the normal pixelation issues it now comepletely freezes losing volume and pixelates. 4 more phone calls and empty promises of service and return phone calls and of course no follow through.

I have been dealing with corporate for three weeks on te phone and emails. When i asked them for two weeks already to explain why i was charged for a year for an additional service i never approved and to make things right for the months of sub par service i get the perverbial "we are reviewing the case and will have an answer for you shortly."

I have spoken to tech support, technicians, supervisors, regional managers, corporate headquarters customer service, and many more. The only thing they do well is repeated phone calls trying to collect money, which i no longer am willing to pay for a broken service.

Carol of Port Jefferson Station, NY September 14, 2009

I do not know who I dealt with for the last two months, each time is a different person and when they cannot figure out the problem, they disconnect. Their technical ability is a Grade Zero, I am getting rid of them totally. I have been without optonline for nearly two months and I have been paying for it. It is very aggravating dealing with them. I do not need them, they need me, there costs are outrageous for a bunch of garbage on TV. I do not need their phone and I certainly do not need their internet, other resources are available.

Osaretin of Brooklyn, NY September 10, 2009

For most of this year, my Cablevision service has been going out. In the middle of a conversation, the phone cuts off. While online, the web times out. When I look at my modem, the lights are off. I am constantly re-booting my computer because of stalling, and times when I have no image on my TV or cannot get a dial-tone. Cablevision is collecting money for services not rendered.

After multiple visits by service technicians, it was determined that I needed an equipment upgrade because other people in my building have opened Cablevision accounts. Because the technicians don't want to climb a ladder and upgrade the equipment, my service has been poor.

This has been going on for at least seven months. If my equipment is defective, Cablevision should change it immediately and not make excuses. I am paying 200/month for services not rendered.

Krishnam of wayne, NJ September 5, 2009

I was customer with cablevision for more then one year and after that they had raised my bill. So I did change to version because they had good idea , in order to save some money, and my billing cycle ends on 16 of every month, my service was disonnected on 6/18/09 morning, I called and I spoke a gentleman, to disconnect and find the nearest place to return the equipment, but he insisted on keeping equipment with us and wanted to speak to my husband in order to stay back with them,

on 7/03/09 I returned the equipment because I did not want overheads or to pay the fine, Actually my old bal was 35.00 and 6/18 to 7/15 they have chanrged me 62.69 when I did not have the service with me the service was cancelled on 6/18 morning. So I hereby request to kindly considered my and please help me to reduce my bill what I owe them,

Report Your Experience
If you've had a bad experience -- or a good one -- with a consumer product or service, we'd like to hear about it. All complaints are reviewed by class action attorneys and are considered for publication on our site. Knowledge is power! Help spread the word. File your consumer report now.

Share		Follow us on Twitter.

Back to the top |

Terms of Use Your use of this site constitutes acceptance of the Terms of Use

Advertisements on this site are placed and controlled by outside advertising networks. ConsumerAffairs.com does not evaluate or endorse the products and services advertised. See the FAQ for more information.

Company Response Welcome If complaints about your company appear on our site, we welcome your response. Please see the Response Form for more information.

For more information, see the FAQ and privacy policy. The information on this Web site is general in nature and is not intended as a substitute for competent legal advice.  ConsumerAffairs.com Inc. makes no representation as to the accuracy of the information herein provided and assumes no liability for any damages or loss arising from the use thereof. 

Copyright © 2003-2009 ConsumerAffairs.com Inc.  All Rights Reserved.    The contents of this site may not be republished, reprinted, rewritten or recirculated without written permission.