Complain about a product or service

Cablevision

Deborah of Mount Sinai NY (07/29/08)
Frequent lost of service with each thunderstorm, last lost of service on 7/23/08, called cablevision @ approx 12:30 pm to report outage, no record of any outage, must set up service call. My husband in hospital, could no sit home all day Friday, besides I knew it was a outage. Called Thursday am, still no outage reported. Set up tech service for Monday 7/28/08 between 2pm & 5pm. Thursday pm called Cablevision, finally reported as a outage, service finally restored sometime Friday. Digital box in Master bedroom malfunctioning, channels scrambled.

Monday @ 12:34 received call from cablevision, technician running late, should be there by 8 pm. Called @ 9:30 pm, S/W Kamal, as per dispatcher Tech still out there and coming. Asked how late they will come, if asked if they would come as late as 11pm or 12 midnight, they couldn't confirm a time. My husband still very sick, intensive care 6 days, telemetry 3 days, customer service informed he is tired and wants to go to bed. They confirmed Tech still coming, dispatch to call me which he never did. Supervisor finally got on phone after several requests to talk to one and she confirmed Tech still coming as dispatch instructed her. At 11 pm still no Tech, must have fallen asleep after 11 news.

Called Cablevision this am @ 5:45 am 7/29/08, S/W Sylvia, appt rescheduled for today between 10 am & 8 pm as Tech was @ house @ 12:23 pm according to records and no one was home. Considering Cablevision was on line with my husband @ 12:34 pm telling him Tech 926 was running late and would not be there till after 5 pm, no one was ringing any doorbell at that time and our dogs weren't barking when my husband was talking to cablevision, so someone is lying. Dispatch is to call me by 6:45 am this morning which I don't expect as they have never called as customer service previously informed me.

Kevin of New Rochelle NY (06/10/08)
Ordered MLB Extra Innings on April 6, 2008. Advertised as access to Major League Baseball games nationwide. System has not worked since ordered. Several attempts at repairs have resulted in no change. Some games received, most not. Difficult to get in touch with Cablevision due to caller volume. Any help would be appreciated. Baseball season almost halfway over.

Rivera of Bronx NY (06/04/08)
I spoke in the phone with a employee to conect a phone and cable. They came to the house and did conection. I do not have a computer and they charging me for online conection. Two week after conectoin I recive a bill for $168.27. Then I call the company and tell thn to desconected because I can not afford and they still charge me.

They charge moore money that they was supose I paid $168.27 for two week service and I do not have computer. Please help me in this matter and I hope you stop then to do this somebody.

Diane of Scarsdale NY (05/21/08)
Triple Play Fiasco...Tried to add optimum voice to existing cable and internet....Nothing but problems for 15 days and counting. Lost TV data, internet & phone service. On 5/5/08 I called to change cable from silver package to extended family package and add optimum voice for the triple play. That same evening 2 TV sets lost TV data 1 TV set was fine. Reported issue and after an hour of trouble shooting with technician on the phone they needed to escalate & promised a call back. No call back. I called back & another technician tried to troubleshoot for another wasted hour on the phone & would escalate again.

On 5/12 after no return call again I called & after 2 hrs a technician finally got my TV data back. Two days later, I had no internet service due to another one of their human errors. After another 2 1/2 hrs troubleshooting over the phone I did get internet service back and requested to cancel the optimum voice that they keep solciting for due to the mess I had been dealing with. I was promised they would make sure my phone carrier would be contacted by them and I would not lose a minute of phone service.

Today is 4 days after that promise and I came home from work to find no phone service. Called again and of course they were unable to do anything. Not one person of the many I spoke to over the last 2 weeks was able to provide an executive's name or phone for me to contact to report this. All I was offered were apologies, not even an admission of their error. I realize I am just one of the millions of customers they have, so they could really care less and it is evident with the service I received. I guess it's too much to ask for them to try to compensate some how for the loss of 3 services and my time. Tomorrow I will be contacting their executive offices-turns out I have the names and numbers as Cablevision is a customer of my company.

Loss of work due to no internet service. Loss of business/pesonal contacts due to no phone service.

Mary of Great Neck NY (05/17/08)
previous complaint issues please refer attorney

loss of services and time from work

Mary of Great Neck NM (05/17/08)
For several months there is a ver y weak transmeter for the cable phone line...tast night it was next to nothing the cable verified this for me... Last week there was a techincan here for over two hours in my home and the garage where the cable equipemnbt is for the building. I specifed no access today the tech called me on his cell ohone three times was arrogrant and when i called cable they didnot even know abut the circumstances,

i am fed up anf filing a serious complaint against them..they refused to give me a manager to speak with..in addition to the person speaking to me could not understand me as they spoke broken english..i am frustrated and want a complaint filed immediately.as well credit for unusable phone service

loss o a days woek...loss of services on an ongoing basis...

Asha of Brooklyn NY (05/03/08)
On March 16 I called to have service set up for internet cable and phone , at new address starting March 30th scheduled b/ 2pm - 4pm. requesting two cable converter boxes , one regular one for HDTV.

On March 30th by 4pm no technician had contacted me so I called and was erronously informed that I was not home, and my appt was moved a couple of hours( I had never left premises and when techniican arrived at 5:30 pm he verified that he was just running late.After the installer came to new home at 5:30 pm , after 15 minutes, I was told couldn't complete job problem with wiring,

Cablevision returned 1 week, later April 6th , the next technician came and walked off site stating he needs two persons and would return with supervisor, 5 hrs later , another technician came to apartmetn, without any contact from previous technician,

in short it appears that cablevision had agreed with my landlord that wiring was to be done in specific way and cablevision, had done in differently, I had to wait 3 weeks for re-wiring to be done.

On April 26th , 4 week after inital date, technician returns to finally install my cable internet and phone service, but brings wrong box to apartmetn, I was informed that I have to wait to technician leaves and closes job, before able to call and reschedule another visit for them to bring appropriate HD box, it was schedule on Saturday May 3rd, however, erronously changed by person Kathy operator ID KJC, to friday,May 2nd I was never home on the 2nd to accept the new converter box however, it was recorded as job completed,

On May 3rd when I spoke with supervisor Ms Kent I was told it would have to be rescheduled again. In total I have had 5 technicians come to my apartment, stayed at home 5 weekends awaitng them and made at least 1-15 calls to cable vision, to have appropriate items ordered. I have attached a summary of my t mobile bill ( cell phone I was obligated to use sine no phne service placed ) with all the calls to cable vision As of May 3rd 2008, all issues have not been resolved

Loss of standard communication becuase cable vision is my internet and phone provider. Increase phone bill form cell related to calls specifically to cable vision

Beth of West Milford NJ (04/06/08)
I have been getting charged for HBO on demand since November 2006. I only ordered it for 1 movie and they never took it off. They would only credit me for 3 months of the time for HBO on demand.

The same thing happened with Disney on Demand. My son ordered a dvd to get in the mail. that was july 2007. they kept billing me for that as well until now and i only got 3 months credit for that.

also, I signed up for their phone service for 14.95 and it was raised to 39.95. It's reduced $5.00, to bring it down to 34.95 then I get an additional $15.00 off because I have all three cablevision services (phone, internet, and tv). They have and still are advertising for people who have all three services should get $25.00 off. when I asked what happened to my $14.95 a month phone charge, they said that they were actually giving people too much of a break for phone services.

I don't think that it was fair, that cablevision would only credit me for 3 months for the on demand services that I had, which I never used, because I didn't know I had them. When I had called in to ask a question in march, I found out that I had the on demand and canceled them immediately. Then I called on March 29th, and they still, both on demands, were not canceled! So when I talked to a supervisor, that's when I got the 3 months credited back for those services.

When you order a movie, and you think it is for one time only, then get charged for years not knowing, is not right. At the time I ordered the movie, I was getting a paper statement and I had never seen that I was paying an addition 4.95 for HBO on demand. When I did go to order a movie on HBO on demand or to watch a program, the message on the screen said that i had to order it again to view it. in other words, i wasn't a subscriber so I had to pay the addition $4.95 to view that program and supposedly I had it.

paying extra for services that I did not use. the amount for the HBO is $128.70. the disney on demand amounts to $24.95. these monies should either be credited or money back for this.

James of Edison NJ (02/29/08)
On 12/17/07, I had Triple Play Plan installed. It was supposed to be $99.00 a month for service, and I was billed $276.00. The advertisement said that you could keep your present tel. number and service and pay only $99.00 a month for the 3 services: Optimum Voice, Cable and internet service. When I called about the invoice, they said that I was billed a month in advance, plus added $70.43 for cable, $43.48 for online, and $86.28 for the phone--instead of the advertised $29.95 ea. a month. I had the service disconnected and gave their modem back. The paper they sent prior said that my reg. cable bill was $89.00, and I could save money by the Triple Play by including the phone and cable package for only $99.00 a month. That's what I thought I was getting. I'm trying to cut corners on my finances, as it's hard to pay astronomical amounts for these things. Instead, I'm received a huge bill that I was told I had to pay or they would put me into collection, which I've never experienced, and don't want to. Since I only had the service 2 weeks, I feel that my money should be refunded because they lied about the amount they quoted to me, and their advertisement is a total fraud!

Had to have telephone service shut off and need phones, as wife has cancer and a heart condition. The cable TV had to be reduced to the minimum plan in order to keep it. I had to take time off from work to call Cablevision and try to straighten out problem, which never got resolved. Never received any refund back from them. The DSL Modem did extensive damage to the computer, and I had to have it restored--lost all our saved programs and pictures that can't be retrieved. Can't afford to put out anymore money for services and may have to do without telephone, TV, and the internet because of the astronomical amounts being charged by these cable providers! It's not what they advertise and not what they quote to you from their office. The hidden charges are never discussed, and the customer never gets the option of changing their minds about ordering their services--or the option to not have them add items and services on your bill, that you never wanted in the first place! This has financially distressed me. And to try and call these people to resolve this injustice is a no- win situation.

Terri of Bronx N.y NY (02/19/08)
I called Cablevision to make them aware that one of the cable boxes was not functioning. I then asked if I could be credited for the time that I was unable to use the box. I was told by this representative that they could not give me any credit because I should have called it in sooner. In explained to the representative that I work and didn't really have the time to call it in. I have been doing business with Cablevision for over ten years, and I did not like the way I was treated today. I have paid Cablevision over $400 in the past month, and was told that the bill was prorated. I have not seen that happen yet. I asked to speak to a supervisor and was told that I could not speak to one. I felt like I was giving my money to a company that doesn't have any respect for me. If someone could look into this matter I would be forever thankful.

Anna of Brooklyn Ny NY (02/11/08)
Cable vision offered me a $14.99 a month deal for phone and cable services without notifying me that it was only for 1 year. I had to change my home phone number, make holes in the walls for the cable installation etc. In 1 year my cable service increased by 25% and now they want to increase my phone and internet by 45 dollars. After the numerous phone calls they offered only $20 dollars off my bill. I only want my offer of $14.99 to be extended based on all the inconveniences that I had been through for the past year. I want people to be aware that their bill will double in a year if they decide to switch to a cablevision. Also their customer service is terrible!

The company offered me $20 dollars off the internet and a phone service as their best offer. The phone and the internet services are terrible, the phone doesn't work half the time and the internet is very slow.

Jennifer of Brooklyn Ny NY (01/15/08)
The reason for my contacting you is because of a situation regarding my cable bill. I share this bill with two other people who were renting a room with me. Back in October of 2007, one of my renters had to move unexpectedly, thereby causing me to get behind in my bills. I did get the bill paid; it just wasn't by the due date. Cablevision always sent me a notice to let me know that I had until a specific date to pay said bill or the service would be interrupted. The last notice I received from them was for an interruption in service for January 9th unless they received 175.00, which I paid. New bills for my account are generated on the 15th of the month; today is the 15th and a new bill was generated putting my account one month overdue.  When I spoke with a rep I was told that I had until the 17th of this month to pay the overdue bill. I explained that I could pay half by then and the balance on the 23rd of this month.

The service rep told me that it had to be the entire amount of 175.00, so I asked her why I didn't receive any new notice in the mail which at least gives you a week before the turn off date, she told me that Cablevision isn't required to always notify a customer by mail. I would like to know what makes them exclusive of that, Con Edison, Verizon--even the gas company--send out notices advising their customers that they have until a specific date to pay said over due amount. I have had this account for at least  6 or more years, and I am very upset by this. 

Robert of Jericho NY (12/25/07)
I have been having problems with my TVcable service. There have been technical problems with the sound, and more recently, complete signal loss of both sound and picture on many channels. When I call Cablevision customer service, they say they have not had reports of problems in my area. This is a total and deliberate lie, since I have confirmed with several other customers in the area that they are having the same problems.

Cablevision sent a technician to my home who checked the line both inside and outside the house and could not fix the problem. Then he had the nerve to put in a report with his department that the problem was fixed. It was not! The service is now worse than ever, with complete loss of several channels, and Cablevision has not compensated me one penny for the interruption of service and all the aggravation I have suffered.

I am being billed about $100.00 every month for this service, and have not been reimbursed for loss of service.

Serhiy of Brooklyn NY (12/24/07)
I am ordering Optimum 3in1 package from Cablevision. The appointment for installation was at 12/22/07 between 11-2. The guy came around 11:45 and spent 1hour, 30 min. to connect the internet, without success. He left the mess, disconnected the phone and was gone. In another hour came another guy. He connected the internet (2 hours time) and also tried to leave, but I stopped him and asked about the phone and TV. He was surprised and unready for answer. He asked if the guy who came before him brought another cable box? I said no. He said he will be back soon, but he left for the day, leaving my phone disconnected. I spent about 2 hours waiting for somebody to fix my phone and install new box without result. After that I called Cablevision and explained the situation. Answer was: The guys left for the day, and we can't help you today.

The phone is still disconnected. Next appointment was today from 8 until 11. I had given my cell number to the representative because home phone was disconnect. No one called me to confirm appointment. I left my house because nobody show up. When I went back around 4:30, I am called again and explained the situation. They said they'd send somebody now. After few minutes,they called back and said the guys were gone for the day; your next appointment is Wednesday, Dec. 26.

I am lost one day onSaturday; Monday I was unable go to work and lost $200 pay; and I cannot lose one more day because of another appointment--especially at a big holiday season like Christmas and New Year, and also I was going to be away for a few days. I decided to cancel those services and asked Cablevision to come back and restore the old phone and internet because I am totally unsatisfied from their service. Guys from Cablevision just ignore me and say "Have a nice day." I have no idea when my phone will be fixed, and when I can use them. Thank you for your consideration.

My holiday season was broken; this is costing me and my wife few stressful days, many important calls from my relatives from another country around the world, and many tears of my daughter because she expected to watch Cartoon network, Disney channel, Nickelodeon. It was hard to explain this situation to her. The home phone is still disconnected and not working.

Charlene of Brooklyn NY (11/28/07)
I have had disrupted service with Cablevision since the beginning of October. This is my second complaint with consumer affairs and the BBB. The problem has yet to be resolved. Cablevision continues to send techs to my house, and they have all said the same thing, the problem is outside; however it still has not been fixed. I am not concerned anymore with my account being credited, I just want my service. That's it! This is not how business should be conducted. Cablevision is not upholding their end of the business agreement, as far as a customer getting good service. Especially not after a month and a half.

I am beyond fed up; this has affected me beyond my control. It's very stressful, and I'm tired of calling cablevision and dealing with everyone and anyone who cannot and will not fix my problem.

Monica of Mt Sinai NY (11/03/07)
On 11/2 at 5:30 I went to go on the Internet and received internet could not be displayed. This is the not the first time that this happened. All of the lights on my modem were showing that I should not be experiencing a problem. Last month, this happened periodically and when I called they said that my modem was quite old and should be replaced. I stood online for hours, installed the modem, took several hours and was told this would remify the problem. At that time the operator said it was my modem for sure b/c the signal was VERY strong. Last evening, the operator said now it was not the modem but the signal. Each time I call they give me another excuse and it causes me to be inconvienced and loose time away from my employment, as I use the internet for work.

The operator had me on the phone over an hour, again wasting time, b/c nothing was resolved. He said an technician would have to come down, now I have to loose more time away from my job and take off work. He asked me if my TV was working, as they provide that service as well, it was. The ironic thing is if I had more services with Cablevision, like the phone, I would not even been able to call and report my problem without internet service. This company is notorious for making excusing for their lack of expertise. Each time they come to solve a problem they cause another one and we the customer never receive conpensation.

Marvella of New Brunswick NJ (07/02/07)

My bill was due in the amount of $88.09. I usually make the payment with my Visa check card, but I had trouble on the phone making the payment, and I stay on for half hour for assistant, so I made the payment on line and my cable was canceled. My payment was due 6/29/2007. I paid 6/29/2007.

Susan of Hoboken NJ (05/13/07)

In January 2007 I requested to have my phone number ported. An appt. was made and the tech told me he was given the wrong info and was not informed to port a number. Again, in February a second appointment was made to port the same number, again my time was wasted and the tech said he was not told port the number. On several occasions from January -April 2007 I requested to have a manager to phone me, they never did.

In March I told my story to Norma at the payment center in Hoboken, NJ. She said it would be taken care of, again it was not. I than requested to shut service off. It is now May 13, Cablevision is still connected and they keep sending me bills. I again received another bill for $169.60.

William of Flanders NJ (04/20/07)
Since February 2007, Cablevision's tramsmission of their service has been seriously interrupted. Either the picture and sound transmitted would go blank, then fail completely. There were also re-boots that were initiated by Cablevision, causing the box to go dead, and not come back anywhere from 10 minutes to 8 hours or more. Once back, not all channels were always restored. I made 3 calls in February 2007 to the service number, 2/15/07 2/16/07 and 2/20/07. All I was told was to re-boot the box. I had already done that with no result. Cablevision has blocked service now, and I attempted to speak to a supervisor, who left a message at my work number at 12pm, but call back for this person, Leslie produced neither her nor her callback from my message. I refuse to pay for service not provided from February. No call from Cablevision, even collection, occured until after service cut-off on 4/18/07. No record of service calls per Cablevision from November 2006, though I called 3 times. Cablevision will not respond or address my lack of ability to utilize the service they provide, but they demand payment.

service cut-off and correspondence about past dues.

Oscar of Brooklyn NY (04/13/07)
cablevision has been billing me one month in advance, meaning that if I am charged a late fee it will be double the amount in interst at what ever they bill me for, and if I dont want the cable sevice next month I'm forced to except next months service because ive already paid for it,maybe they dont see what I see as a consumer, but not having the right to stop a service i dont want next month makes me feel as if my rights are being violated. please let me know if they are wrong and if i have a right to complane about it without be punished by them for this.im not saying that i dont want the service next month/ just the thought that im forced to except it if I want to leave the state for a few months who's going to enjoy the sevice i paid for? get it? thank you.

consequences are that me and others that live from pay check to pay check have to spend this money ahead of time or we lose the service.

Larrette of Brooklyn NY (03/06/07)
In feburary I try to acess my Email and could not I call the cable company to find out why I wasn't geting acess to my Email and was told I had pay my cable bill before I can get acess to my Email, I told the person I spoke to that I paid my bill she said her record did not show I paid and I must pay. I paid $200.00 of about a $300.00 bill but I still could not get acess, so I called again and was told I have pay off the bill I when ahead pay $180.00 because they said other month,s was added, by that time they have received the first bill I did pay along with the $380.00 I was asked to pay they took over seven hundred dollars, so I call them up and told them they have to reimburse my money they said I have prove from the bank because I had two overdraft and ask for the reimburse for my overdraft payment, anyhow I sent the letters to them when I call back to when I was getting I was told they do not reimburse money it is kept for future bills.

Stefanee of Pine Brook NJ (02/14/07)
since Dec. 06 we have had many problems with our services such as no telephone line constant, internet not connecting to motum and not working and pixtalation problems on our tv. we are told so many times it would be fixed after they reset our motum and still doesnt work properly. i want a credit for the 2 months i have had problems. this is a constant issue. i was told to swap out my motum which we did and it is still not working very good. it is a little better but we are still experiencing problems. we are constantly on hold for 37- 55 min at a time. our cell phone bills are higher now becuause we have to keep calling in. please help me get a credit for these two months we have had nothing but problems and aggravation. i cannot deal with this anymore. thank you so much.

Scott of Oakville CT (02/03/07)
Totally ripped off by this cable company. Said the bill would be one price and now it's jacked up over $100 of price given, now the threat of turning everything off!

We will have no phone, tv or internet service.

Henry of Bridgewater NJ (12/28/06)
as part of a bundle of services( internet,cable,and telephone)I changed from Verizion to Cablevision for telephone.The telephone service was turned off after 20 days because the cable did not have the calling access capacity to sustain calls. In my veiw Cablevision was selling phone service it could not provide.

Dropped calls and business call interruption.

Irina of Brooklyn NY (12/18/06)
Starting February, we have had fraudulent charges for porn movies ppaearing on our cable bill. First, Cablevision agreed to remove these charges as a courtesy and they also walked me through th eprocess of setting up parental controls. The only reason I even set up the controls is because at first, I thought that my little kids might have pressed the hot channles incidentally. The next month, the charges appeared again and it has been going on since then. I called Cablevision and spoke to several customer representatives, none of whom has been very helpful. Today, one of the reps offered to completely remove the ability to order any type of pay per view movies from my account whether I use parental control or not. Let's see if thisone will work. In a meanwhile, I probably paid close to $200 already because I don't want to have my cable cut off. If there is an attorney willing to do a class-action lawsuit, I will participate

$200 in charges.

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