Altice USA Reviews

If I could leave zero stars, I would. I called Optimum regarding my account and was transferred to the Retention Department, where I sat on hold for 1 hour and 10 minutes before anyone answered. After finally reaching someone, I was told I needed to be transferred again — this time to the Retention West Department. I have now been on hold for an additional 25 minutes and still waiting. That is nearly two hours of my time wasted simply trying to speak with the correct department. At almost $150 per month for service, this level of customer support is unacceptable. There was no callback option, no explanation for the excessive wait, and no consideration for the value of my time. Customers should not have to fight this hard just to speak to someone about their own account. This experience has made it clear that it’s time to seriously switch providers.

Horrible. THERE COULD NOT BE WORSE SERVICE!!! The minute Pat Dolan sold the company ALTICE DESTROYED IT!! They actually STEAL FROM THEIR CLIENTS and sell identities. They sold the company again and their own employees don’t know. The employees who get this service for free say it’s the only reason they have it because if they had to pay for it, they wouldn’t choose them. They steal because If you charge for something you’re not giving and you’re make them aware of it for months that’s stealing.

Must constantly uninstall and reinstall the Optimum TV app through Google Play. Two phones, Samsung Galaxy S22 Ultra and S25 Ultra. Put bad reviews in the Play Store, the developer responds with a No Reply email saying "Reply to this email." Must be no 10 year olds to respond. Pathetic incompetence.

ABSOLUTELY HORRIBLE CUSTOMER SERVICE!! I was talking to the Retention Dept. I have been a customer for over 36 years and just spent 3 hours on the phone with a lovely lady could not speak English. She would tell me to change my service to fiber, I would say no I don't want to and she would then put me on hold and then continue to talk about Fiber. This is a terrible Retention customer service dept. You can't get a supervisor, just a person that at best has no idea what she is doing...

Only renting 3 boxes. Got billed for 4. 23 dollars. Explained this on the phone for 25 minutes only to repeatedly hear about a new promotion and a 20 dollar refund plus the balance going toward.a promotion that I do not want. Relentless sales pitch, no hope at all, stupid stupid stupid. Finally after asking for a supervisor, was put on hold for 20 minutes more. After blowing a gasket, I was told I'll be getting 23 dollars back. I got news for Optimum. Were done. Not internet, phone, cable. I hope your company goes under.

If I could leave negative stars I would. Most unreliable service ever. Always going in and out and can never get a person on the phone. Only service in my area or would definitely have canceled. If you have other providers use them.

I strongly suggest you do not use this company and find an alternative. If I could give them 0 stars, I would. I started with the company when it was Cablevision 20 years ago, and used their service until finally I had to switch given ever rising costs and deteriorating internet service. The process of getting rid of my services exposed that they utilize fraudulent business practices such as continuing to charge me for services even after I cancelled, limiting refunds on billing of such issues to 30 days to attempt to keep money they scammed from you (hoping you won't notice right away), and making cancelation of your service an exercise in torture (I had to speak to multiple people who ask the same questions, repeatedly trying to convince you to stay and attempting to pressure me into accepting alternatives, etc). This is a very shady company.

Stay away from this company and any subsidiary. Been a customer of the original Cablevision of LI for nearly 30 years. Two years ago I reduced the package to reduce the monthly cost, they never reduced the monthly bill, after 5 months I battled them, but they wouldn't go retro with a credit saying customer retention never noted the new price, although they did cut the service. Just this summer the bill jumped up $30, no one could explain why, as it is autopay I didn't notice for months, they ended up correcting that going forward, but would only refund one month, for something they can't explain.

I have been a customer of Optimum for over two decades and their service was good, but it seems to get worse and worse. Altice took over and it’s been a nightmare since then. Lately I’ve had to buy my own equipment, because I was told by the technician who came out, that the equipment was faulty and not being used by Optimum any longer. They charge for me late fees over and over. They came out and work on the lines outside and sent notices that they were increasing our internet speed “for free”, “on us”, then raised the rates. I’ve been calling and chatting with them for months and they tell me that they have resolved the issue but when I checked my bill they continue to charge me for the same issue. So frustrating. I contacted FCC. Nothing accomplished. They’re a monopoly in our neighborhood.

EVERY WEEK our service goes down for 6 to 16 hrs. 90% of the time it is after hours and weekends. Last Sunday we were out for >12 hrs. If the weather was bad or if we lived in the country I could understand. But we live in a subdivision outside Houston. This is the WORST service since OPTIMUM took over Suddenlink we have ever had in our 30 yrs at this residence. Don't waste your time or money!

Altice One (Optimum) is one of maybe two internet/cable providers in the Rockland County, NY area. And they are absolutely HORRIBLE. We always have issues with our apps (Netflix/Hulu/Prime etc) via the Altice. I know this because using the app via the tv provider (Samsung/Roku) we have ZERO issues. The remote is always unpairing. The internet for WiFi never works. There’s always a delay. We have smart home devices all around the majority of the house and there’s is always a lag, cannot reach server, connection not strong enough, etc issue.

I’m missing the NBA FINALS because of Altice service. The cable works sometimes even though we pay the cable every month and the wifi is unreliable. Been in NY my whole life and this is the worst cable service we’ve ever had. Altice is only in business because cable is a monopoly at this point. So disgusted with the service.

I have made repeated calls about intermittent loss of picture and sound. Multiple techs/repair employees have come out. Each time I called back to check progress I was told issue was fixed and ticket closed. Now my problem has been sent to a resolution dept but the agent can't tell me what department that is or how to get in touch with them and it has been well over a week and no one contacted me. Meanwhile there is a cable stretched from my neighbor's junction box, across the yard and driveway to my house. Original issue still not resolved.

I have had cable for 15 years. They talked me into getting fiber and it’s been a nightmare since. First I was quoted a specific price and charged another and no one is honoring the price I was promised. Second I have had so many problems with remotes not working. They keep sending new remotes and technicians and the remotes work for a day or so they don’t work at all, they gave me a back up remote and that isn’t working. I am so frustrated and yet get no issues resolved. STAY AWAY FROM ALTICE (OPTIMUM). Save yourself the frustration.

In August 2022, Altice strung a 100 yard cable over the lawns of several properties and across a street near my home. The cable provides Internet and Cable TV service to homes in the area. Due to vehicles driving over it every day—since it crosses a street—the cable has worn out and broken many times. It’s now December 2022, and the cable remains where it’s been for the past four months.

If you have to contact them with a tech support issue, expect this to take at least 1 hour of your time and maybe multiple hours. Not only do they start you off with their automated call support (where they ask for your account number and PIN number), but you cannot get a live representative until much later. Their call center appears to be in India and their support people read from a script instead of listening to what you say. I ended up cancelling the technician visit and fixed the cable issue myself. Expect plenty of frustration if you have a problem, and it will take a long time.

I lost the internet the first week in October due to a storm. I have had 2 appointments cancel without notice and just don't show up. I have had 2 service reps here both saying the service is normal yet it gets dropped 10x a day. I set up an appointment to install fiber. They came and said, "Oh we need to do underground work so we need a special permit." Today I had an appointment for someone to come as the internet has gotten even worse. No show. When I call customer service they say, "Sorry we don't have man power today." But never call to let me know they are not coming. WORST company out there. I work from home and can't even conduct my business. Not even sure what to do.

We've had Optimum for a while now because we had no choice. They have been expensive and in return have provided awful service. Just when we thought things couldn't get worse, they proved us wrong. Enter Altice to the scene. We were forced to change over to their system over the past couple of years. The technicians are terrible. Their hardware is ancient. The box makes loud buzzing sounds all day long. We have to restart the box multiple times a week (unplug and re-plug to reset).

The equipment is bad, the technicians don't show up. Appointments are dropped without notice. CS management is non existent. Where do I start? Go somewhere else. I have been trying address poor internet service for 6 months. I have gone through 3 cable boxes and 2 Wifi Routers. If there is an outage in the area, all service appointments get dropped without notice. So, I take off of work unnecessarily, and they do not compensate me. I have to pay a service charge if I am not here, why not the opposite. They get away with bad service only because Fios is worse.

Our service has been bad lately. Horrible wifi that won’t even support a zoom call. DVR that won’t play back. Called customer service and they said our boxes needed to be upgraded as they’re too old even though they’re only from 2019. Fine. We set up an appt. The tech flat out lies saying we weren’t home when they never called nor came to the home. I asked to escalate the situation to a supervisor and all he said was he’ll notate it on the account after I said I’d like them to. Other than a bland apology they offered no recourse for wasting my time and money. I have to take off another day of work for them to arrive again without calling beforehand like they’re supposed to. They were here for 2 hours just to replace 3 boxes of their own service. I’m giving this company a final chance to redeem themselves service wise but their customer service is terrible.