Complain about a product or service

Cablevision

Nowsherwan of Farmingvill, NY August 28, 2009

Every time I make a payment over the internet online thru their side somehow the payment don’t get thru this happen second time I called my bank they say cablevision return the money and every time they charge me 20.00 returned check fee I don’t know if it’s their system or they do that to get extra money I just want to know the explanation why one month the payment go thru and the next month don’t sound fishery

Remy of Lynbrook, NY August 25, 2009

Cablevision is one of the worst companies that I found out since 8/22/2009. We had no services for not only internet, also the fax machine, phone line and my credit card machine. They all had the same problems. From 8/22/09 to 8/23/2009 straight two days, we had no services during the business hours. On Saturday, I spent more two hours to get in touch with their representatives. The number (866)575-8000 two hours straight on the road, I couldn't get someone on the phone, then I tried the (516)364-8400. Thank God I got someone who told me that they had facing high volume of calls and complaints. The representative told me the problem would be fixed around two hrs. So I think it's OK to wait for a couple hrs. It was around 3:30pm since the problem happened at noon. Then, I thought tomorrow I would get everything back to normal.

On Sunday, when I stepped in to the store, I found out I still had the same problems. So I called them again at 11:30am until 4:00pm a technician showed up and fixed the problem. I called the cablevision and try to discuss the matter with this issue. The representative told me that two days credit is the only thing they can offer. I asked the representative that did he recognize the problem was happened since 8/22/09. He was trying to ignore my questions. To be honest with anyone who suffer in this case. This is absolutely dishonorable to run the business since we sign up the contract with them. According to the contract, they promise to the commercial user that they will fix the problem within three hrs. This isn't a good business practise if they make the promise to the customers. I'm totally disappointed with this company and will no longer use their service for the rest of my life.

kisha of bronx, NY August 24, 2009

I am being charged almost 400.00 for paperview orders that are not mine.I have been fighting this since April and still they are saying that it came from my home.

Robert of Coram, NY August 23, 2009

On May 17th 2009 my service was disconnected by Cablevision for non-payment. On May 20th 2009 I authorized a withdrawal from my checking account for the full balance. My service was never reinstated. When I called again on May 31st, I was told that my check had bounced. I still had no service. Fast forward to August 22nd. I was going through the past months mail and I noticed a bill from Cablevision. It states I owe the money from May (which I do not dispute I due) as well as payment for the last 3 months of service!!!!

I call cablevision and speak with 5 different people. I do not dispute the fact I owe them the money from the bounced check in May. But I wanted to know why I was being charged for 3 additional months of service. They insist that I have had service. After 4 hours of talking to one representive he tells me that he can infact see that I have had service and he is able to "ping" all 3 of my boxes. I then explained to him that prior to calling I had infact disconnect and reboxed my boxes. There was no way he could see them. Needless to say I am frustrated now, and I am refusing to pay for services I did not receive.

Barbara of Howell, NJ August 6, 2009

I was contacted last month by a customer service representative of Optimum/cable vision to have my phone service switched from Verizon to cable vision. I was told that there would be no increase in my monthly charge and that I would now have all three services for what I am currently paying now. I called today and spoke to a Nicole who advised me that my monthly bill would be increased to 151.55. I told her that is not what was told to me when the customer service representative called and convinced me to switch phone companies. I then spoke to a Miss Nivar who also repeated the same conversation. Once again I told them that this is not what I was told originally when they called to sell me this additional service. The original customer service representative told me it would be like getting free phone service for a year if I switched. Miss Nivar and Nicole both said they don't know why the original customer service person would say that. Is this cable visions/Optimum's way of getting new clients. Cable vision miss lead me to believe that I would be getting this additional service for nothing. The only fee would be a one time installation fee of 40.00. I am very angry and upset that cable vision stooped so low as to use this technique to get an existing customer to add on another service.

Burt of Wappingers Falls, NY August 6, 2009

I believe cablevision has an unfair and possibly illegle business practice. This is what they are doing, based on my recent experience with them. I have had Cablevision Triple Play for a year and now I wanted to switch to another service provider. I know that it may take up to 15 days to transfer my phone number to the new company. In order to save money during that period, I wanted to cancel my TV service with Cablevision. I obviously need to keep my VOIP phone and internet service to keep my phone functioning. They explained that if I cancel my TV service during the phone number transfer period, they would delay the transfer for another 15 days. This coerced me to continue my TV service with them at a cost of 31, till the phone number transfer was completed. There is no connection between the TV service and phone transfer, except in the creative minds of the Cablevison marketing team. They are using the fact that they can hold your phone number hostage to extract additional money from consumers.

krishnam of Wayne, NJ August 4, 2009

Dear sir/Madam I stopped the service on 6/18/09 and the c/s man told me that not to return the equipment,because he wanted to talk to us after a week in case I change my mind, and I did not receive any call the cablevision, so I deceide to return the equipment in the paterson on 7/03 and I also paid 100/- payment, now they have charged me till 07/15 92. All I say is a fair charges till the date we had the service, So i hereby request your kind justices because I do not a proper job I have family of 5 to support, so i once again request to the help me in this matter,

Maurene of Greenwood Lake, NY July 29, 2009

I have been paying my cable bill thru bill pay from my credit union for 2 yrs. I use to pay online myself but because my acct is never current on line I couldn't pay. (Online it would say I didn't owe anything but I did) Last month they shut me off for no payment. Bill pay sent a new check overnight and the same day another check for June went out because it was scheduled. Even though we proved it was there by the signature on the Fedex overnight Cable said it wasn't and I had to pay by debit. Those checks that they didn't have all of a sudden they tried to cash and couldn't so they shut me off again and now they want a 40 charge for that. They keep taking away channels and don't keep your acct current so you get shut off and have to pay more charges. It's out of control and I wish someone could help. I tried and I can't get direct tv where I live. I think its unfair Cablevision can get away with this.

Donna of bridgewater, NJ July 23, 2009

Daily short outages with internet and phone service. Techs have been to my home office more than 6 times in 2 months. I've been told that the problem is with outside wiring. I've called supervisors, but they don't return my calls.

jacqueline of newark, NJ July 9, 2009

I believe Cablevision has violated FTC rules due to a "pattern of unfair or deceptive practices." On 10/7/08 I contracted w/Cablevision for cable, internet and telephone service. I want a refund/credit for Internet services from 12/08 to 6/09, plus any punitive damages. The death of my computer was confirmed in December 2008 by the Geek Boys@Best Buy in Union, NJ. I contacted Cablevision to terminate the Internet service (44.95)on several different occasions and was told in order to do so, the telephone service (19.95) must also be disconnected.

I argued that each service is promoted as separate and distinct products, billed as separate and terefore an adjustment to the billing is possible, each service has a specific price and bill. Recent written and telepvision advertisements still promote Internet and Telephone services as separate and distinct. BPU (Bureau of Public Utilities) told me they no longer regulates Cablevision, but contact them on my behalf and in January/February I received calls from 3 different represents all who restated termination of Internet causes termination of the telephone.

On or about 4/09 I contacted the FTC, 6/1/09 called Cablevision Customer Relations and notified 5/5/, no adjustment or credit) and finally, I filed a claims with Consumer Affairs on 5/9/09. To date I have not received a response from any of the state or government agencies. A new PC was purchased at end of June 2009 for my job search, etc. There was a problem w/my unemployment claim and so, although out of work since 3/27, I did not begin receiving payment until mid-June 2009. What can I do? I am in the process of changing carriers for all or some of the three services.

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