Complain about a product or service

Cablevision

Carmela of Baldwin, NY June 24, 2009

Ihave been a customer of cablevision since 1974 & watch the bill go from 14 a month to 59. They have cut channels without reducing the bill and hols stations hostage to get you to pay another 6.00/ month. In particular I use to receive channel 23, 42,43,& 47,which were turned off in the middle of May. In-order to receive those channels they want me to pay an additional 6 / month.

They are not giving me a rebate for the channels I do not receive. This is robbery in plain sight. I would appreciate some relief of this situation. Thank you for all you do for consumers.

Mary of Great Neck, NY June 17, 2009

I called Cablevision questioning my bill, they advised me that they have been charging me for HBO on demand @ 4,95 a month for the past months, almost a year when I ordered Starz I cancelled on demand and kept only regular HBO channels...I no longer needed the on demand option at 4.95 Cablevision never stopped charging me! when I called the last two times, they argue with me and donot help me. I am put on hold and no one wants to put me through to a manager.. They offered 30 days credit, I had been charged for this since I took Starz.a year ago....they definitely owe me this...yet put me on hold and donot help me at all I want to file complaint and claim against them for their actions in this matter. Thank you

Jose of Brooklyn, NY June 14, 2009

Since late 2008, everytime we have bad weather (wind, rain, snow, ice) our telephone service goes bad; calls got cut out and/or receiver/caller can't hear the other. Internet service also slow downs. We have constantly complaint and they keep coming to adjust or change things inside; never outside when we keep telling them is always when we have bad weather. Finally my tenant downstairs, who have the same problems everytime I have too, got the visit of a supervisor who informed us we are part of a "pocket" that affect service and that they are working to resolve. More than six months and nothing yet. The last time, customer service indicated it was only us. When the technician came, they have other calls for the same block we are in (?). Everybody you asked about in the neighborhood is having the same problem. What can we do? Sometimes we can't even call to complaint as they can't hear us or simply we have no telephone. What will happen if there is an emergency and we have no service? We are paying for services we are not receiving.

Mindy of West Orange, NJ June 8, 2009

We were moving and company made an appointment to pick up equipment between 8am and 6 pm. I called mid day to see if I could leave the equipment in the vestibule. they suggested it was not a good idea and told me the appoinment was 8 am to 8 pm. They never showed up. I called to see what happened and they told me the appointment was scheduled for June 10. Impossible because I was moving on May 30 and when I called on May 29 for the pick up they had me scheduled. They refused to pick up the equipment at my new address and told me I had to mail it. They refused to pay postage or send me a box so I had to pack the equipment up myself and send it UPS. I am deducting the UPS charges from my last bill. These people are unconscienable. They told me if they didn't recieve their equipment they would charge me 180per box (we had two)

cheryl of brooklyn, NY June 8, 2009

My cable service was interrupted because my payment did not reach Cablevision by the due date. I paid the bill to have the service restored. A few hours later my cable suddenly stopped working. I set up an appointment for a technician to come to my home because the trouble shooting over the phone was unsuccessful. I was given a "choice" of appointment times and chose the following day (a Sunday) from 11am-2pm (this was the soonest time I could choose). I rescheduled very important plans to stay home and wait for the technician...WHO NEVER CAME.

At exactly 1:56pm I received a Blocked call from someone (very non-chalant and rude) from cablevision's dispatch center telling me that I would have to reschedule my service appointment because the technician would not be able to get to my house. Furious, I called to cancel my services. The person in the cancellation department offered me a credit to my account if I would reconsider cancelling. She then apologized and tried to arrange for someone to still come out before the day was over but this too was unsuccessful.

A few minutes later I received a call from a Cablevision rep. stating that a technician would be at my home before 8pm. I asked the rep. if the technician was really coming this time because the first half of my day was already ruined. I was told someone would "Definitely" be at my home to fix the problem. I cancelled my plans for the rest of the day to sit and wait.

To my horror, at around 7:45 I get another call stating that the technician would not be coming after all and told that I should call the 800 number again to reschedule. So now it's day 3 and my son and I are still sitting in a house staring at a blank screen. This is horrible! I could not believe a company would treat customers this way. I am now in the process of buying an antenna so that we could at least watch local channels.

With the exception of 1 person, eveyone I came in contact with lacked professionalism and basic customer service skills. The entire experience has been a nightmare and I just can't believe how comfortable these people are with being rude to paying customers.

jose of bronx , NY June 8, 2009

i was notified by cablevision that i can't get cable do to an outstanding bill which was under my name.I discovered that someone else had updane by using my name and s.s. number.I immdeatily made a police report,a fedrial trade commission report and fax over to cablevision as well as my s.s. driver license proof of address during the time said person had service,I dealt with maria from cablevision. what makes this so outrages is the person was able to call to get service under my name but i have to go to cablevision show all my docemunts and still unable to get this matter resolved off my name. what more do i have to do to get this matter resloved

Francine of LEVITTOWN, NY June 4, 2009

Around 5:30PM today (June 3, 2009) we were harassed by a Cablevision salesman who insisted on hooking us back up to cablevision, despite two adult household members specifically stating multiple times that we were not interested. The salesman refused to leave our property.

gayle of brooklyn, NY June 3, 2009

I called cablevision 5/23/09 to upgrade my service from digital to HD. I was told there would be no charge for the new (hd) box. I called back the same day (5/23) and ordered the hd cable box. The young man I spoke with informed me there would be an additional monthly charge of 9.95, when I told him that the first young man said "there is no additional charge" he (2nd fellow) said, "he misspoke". I went ahead and ordered the darn thing anyway. This young man wanted to sell me everything they had & I kept telling him NO.

When the box came in on 5/26/09 it was an hd/dvr which I did not want. I called cablevision on 5/28/09 and spoke with candice. I told her I received the wrong box that all I wanted was a plain hd unit. She told to hold on to the incorrect box that she would have the tech who came to install the correct box take back the incorrect one plus the old box. She also confirmed that there was in fact NO charge for the plain hd box. She could not get through to the people required to set up an appointment. She told me she would call back within the hour (I spoke with her at 12:30 PM). She never called back.

At 3:40 PM I called cablevision back and spoke with Karen. She told me Candice was having trouble getting through to the tech. people, I told her, "well she could have called and told me that". Karen was the one who made the appointment for 6/3/09 between 2:00 / 5:00 PM. At 4:30 PM 6/3/09 I called to confirm the appointment and was told there was no appointment in the system. The name of the young women I spoke with was (I think) Shanice? She offered to make another appointment, I told her to forget it I'll keep the old box at which point I'm affraid I was rude and hung up.

Now, I do not want the hd box I just want to let you know that Cablevision is an absolutely abysmal, uncaring, indefferent, bottom line fixated corporate giant who treats it's customers very poorly. The real problem is they have no competition, I don't know about other areas but they are the only cable company serving sheepshead bay. I wonder what would happen if I called and told them I would send in my payment for cable on the 5th then called back and said I'll sent it on the 12th. Bet they would cut off my service in a heart beat. I wish Time Warner were in my area, for the ten years I was with them I never had a problem.

griselda of bronx, NY June 1, 2009

I am a disabled woman and I live off my ssi my grandchildren cam e to visit me from florida for 1 week and one of them ordered ppv but instead of just ordering n watching he kept ordering every 3 minutes now i got a 300.00 when i called cablevision n spoke to juan in customer service he connected me to gabriel. Gabriel told me to pay 225.00 thats my original bill of 74.00 plus a portion of the ppv movies and he would credit the rest of the ppv movies. Thats was the arrangements.

I received a bill for 309.00 n i called them back n 1st they said they will email him n he would call me back n he never did. Then another customer service rep told me taht my bill wasw including a past bill for the ppv movies which Gabriel told me he had given me credit for. I understand that it was my grandson that did it but then why did he tell him he would do this arrangement n not honor it. All conversations we had is in their systems

Ariadne of Morristown, NJ May 22, 2009

On May 5th, after many years of being an Optimum "Triple Play" customer with Cablevision, I cancelled my service. I had watched our bills go steadily up in price over the past year and a half, and over the past 6 months had significant degradation of service. Many times our phone would just cut out for no reason, our TV signal became pixelated often, etc, etc. I called Cablevision and complained about service problems many times, only to have the excuse of "we don't see any outages in your area". Upon consulting with my neighbors, I found that they were all having the same problems, so I KNEW it was the fault of the service and nothing going on with our homes.

I finally decided to switch to Verizon Fios. My problems began when I tried to disconnect my service with Cablevision. I was kept waiting on the phone for about 30 minutes, and when I finally reached a person, was asked over and over by both the representative and his supervisor on what they could do to keep my business. "Deals" were proposed that I previously never had been offered--discounts off my service, etc. I explained how I had previously called Cablevision many times and they would do nothing to keep me, let alone fix my problems so I just wanted them to disconnect the service. This constant barraging by the rep and his supervisor took OVER ONE HOUR of my time.

I asked that they pick up their equipment from my home, since their "service" center is a significant drive and it is not worth my time and effort to drive all the way out there to return their equipment . I didn't think this was an outrageous complaint, as their trucks are in my neighborhood on a weekly, if not daily, basis. I had even confronted one of their technicians and asked him if he would take the equipment--he refused. I was given an appointment time of May 14 from 8-11. They never appeared.

When I called at 1pm to find out what happened, I was told that they were coming to disconnect my service and it is an "all day" appointment from 10-6pm. When I asked why then they gave me this 8-11am timeframe, they told me they didn't know. Since I could not be home any longer, they came and disconnected the service (which could be done completely from the outside of my home), but I was told I could not leave the equipment for them to pick up. I called later to complain and made another appointment for May 22 from 12-2pm, again, a timeframe GIVEN to me by Cablevision. Again, they did not show up.

When I called at 3pm to find out what happened, after another lengthy wait, I was told that "someone" would call me to schedule an appointment today. At this point, I am at a loss, and do not want to pay another dime for the rental of this equipment (which they have told me that they will not charge me for, but based on their behavior, I do not trust them). I just want them to pick up what belongs to them and leave my family and I alone.

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