Complain about a product or service

Charter Communications

Claudette of Lacey's Spring, AL July 17, 2009

From 6/28/09 to current date (7/16/09) cable service goes out every night at the hours of 7:30pm-11:00pm and does not come back on until sometime between the hours of 7:00am-8:30am. Have contacted Charter Communications daily about the problem, as of this date the problem has not been resolved. Note this is the only cable service available in my area.

Cynthia of Talbott, TN July 1, 2009

This is the 2nd month in a row we have received a bill for 200. Last month's bill was 207.70 because when my husband and I got married, we combined my Charter Telephone and internet with his Charter Cable and between all these charges they call "upgrades" we ended up with a 207.70 bill. When we bought a house and asked about transferring and how much it would cost, they said the cost would only be an additional 29.99 plus any equipment changes, additions...fine.

That's okay and reasonable.......until we get a bill two days ago with a balance due of 197.94. There is a transfer fee of 166.73. No itemization or anything. When I called to find out what the problem was, while in the midst of my explanation and my amazement that anyone would think it reasonable to charge over 400 over the span of two months for cable, telephone and internet, I was put on hold and got no response from the Customer Service rep to my problem. After about 5 minutes of dead silence from her end, I hear her come back on the phone her keyboard clicking in the background. She basically breezed through some explanation which didn't address my concerns and said she requested a printout of the bill which would print on July 15th, two days after this bill is due for payment. I said that wouldn't help and I simply could not believe that anyone would find it reasonable to pay such excessive charges over the span of two months.

She seems to have disconnected me and that's where we stand. I guess I will have to go, yet again down to the local office and find out why we are being charged such excessive fees. Cable companies need to answer for such excessive charges and reimburse their customers. I have never seen such unfair charging as cable companies do. There is no benefit to bundling your services. NO ONE should EVER pay nearly 400 over the span of two months for any transfer of services. Dish or Direct TV don't charge......Cable companies

Julia of Asheville, NC June 30, 2009

I made payment via phone with debit. Charter cannot find it even though I have faxed proof that payment has been deducted from my checking account. I have spent countless hours, well over a week, with customer service agents (who are helpful but cannot resolve the issue) and there is no one you can contact anywhere about this problem. Charter has a serious issue with reconciling accounts. They will not even acknowledge the proof of payment has been received. Customer Reps assured me service would not be interrupted and it is. There is no one to turn to. Never make a payment over the phone with Charter.

Carol of Grants Pass, OR April 1, 2009

Carol of Grants Pass OR (04/01/09)
We have had Charter for a year and half and have had problems. We have the whole package with phone, cable, internet. My mom lived in the same house with us so we had charter put in a phone line for her, it worked for a couple of days and then on a Friday our phones weren't working so we went to the local office who said the problem would be solved shortly. My husband and I left for the evening only to find out they didn't fix the phone and when my mother tried calling 911 for help the phone didn't work. her caregiver had to leave my mother go outside to get cell reception to call 911. my mother died. Charter took no responsibilty for their problem. claimed they would compensate me somehow but all they have done is harrassed me.

So now I called made a payment arrangement on a Thursday which allowed me until Monday to take care of the bill but low and behold on Friday morning they had shut off the service. I called and the reps told me that they couldn't guarantee service and would not restore the service until I paid it in full. So I asked for a supervisor since I was told one thing and they did another. well after 30 minutes no supervisor so I called back and went through the process again and again asked for a supervisor.

boy did I get one. He was the worst rep. they must of had. right away he started playing hard ball with me. he asked for the account number usually they take the phone number. so I looked it up and gave it to him, I asked if he needed the last 4 of the ssn and he came unglued and said I was stealing my husbands ssn yet I was on the account with him. So I explained the whole situation with him and he point blank said he had no intentions on helping me. So I asked him why did the other reps make arrangements with me and they did not keep them he then called me a terriost and proceeded to shout at me telling me that calling and questioning them is a terroist act. It was awfull. I started to cry and then hung up. Consumer beaware you could face the same harrassment.

Eddie of Lebanon, TN March 31, 2009

Eddie of Lebanon TN (03/31/09)
they destroyed my yard, caved in my sewer line, and stole mulch from a neighbors tree to try to cover it up

approximately 5000.00 in yard and sewer line work. i have pictures and a sherrif's deputy who witness it. it was truck number 6324ww

Antonio of Columbus, WI March 5, 2009

Antonio of Columbus WI (03/05/09)
On March 1st, 2009 I set up an 87 payment online. Charter charged my credit card for that amount and, without my consent, charged also 174. On 03/03/2009 I called and talked to customer service, letting them know of the mistake. They promised to reverse the transaction. On 03/04/2009, I called Charter customer service at 1-888-438-2427 at 6:00 pm Central time and a rep by the name of Renata, in the Spanish line, told me that the reversal of the transaction could not be done. She left me on hold twice before in a bad manner. When I asked to talk to her supervisor, she said for that, you will have to call again.

I called again at 6:09 pm and talked to a rep by the name of Summer, who tried to dismiss my complaint, said no supervisor was available, and made up the name of the previous rep (unaware of the fact that I was taking notes). Because of her inability, I desisted. I called again the number to disconnect the service and talked to Lisa at 6:24 pm. She asked me if there was something she could do for me not to cancel, and I asked to talk to a supervisor. No one ever came.

At 6:45 pm I made another attempt to cancel the service with Charter,talking to a rep called Susan, but the nightmare continued. No one was there to help. I finally called once more and talked to Debra to cancel the service. I had previously tried to reach charter via email, just to receive 2 premade, automated responses of no real meaning. The service is the worst ever. There are no words to describe my frustration, as the customer service is really a wall, a dead end. The worst ever.

My bank account had a 174 unexpected charge, that was impossible to reverse. Other payments had to wait, I was afraid money wouldn't be enought, etc. And, I spend a whole hour & a half trying to solve the problem to no avail

Quwana of Duluth, GA February 28, 2009

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