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Comcast Cable Service

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Paul of Chicago IL (03/12/06)
Their billing department is horrid. If you decide to use comcast (or are forced to), make sure you keep an eye on every single item on your bill. Also, when you sign up or change something on your account, make SURE you get a quoted price and the name of the rep. So far everytime I changed the services with them they have screwed it up. they bill it totlly incorrect, and when you call back they have no clue who did what. the relationship between the field technicians and CSA's is non existant, and even from the technician's say its horrible. as a comcast customer, having cable tv and cable internet... you are actually treated like two different customers.

Cable internet techs have no training on cable tv, and vise versa. So when you are trying to cooridinate billing, you have to switch back and forth between these departments, who you have to explain you're deal over and over again. i complained about his and they have this wonderful (sarc) Retension department. i believe these are people who have worked both tv and internet and know the packages and prices well, cause obviously no one there has ANY technical knowledge about the service. my advice is to keep your changes and transactions and SIMPLE as possible.

Autumn of Knoxville, TN March 6, 2006

Autumn of Knoxville TN (03/06/06)
Ordered "On Demand" movie for the 1st time in Nov.2005. I get the bill, and there are charges for the movie I ordered, plus 2 additional movies. The 2 additional movies were pornographic movies, and one was in Spanish, and I don't even speak Spanish. And I was out of town when these movies were supposedly ordered. I called Comcast and had to wait for a supervisor to call me back 3 days later.

The charges were finally removed, but they swore up and down that those movies were ordered thru my remote even though no one was in the house. So, here we are 3 months later, and I ordered 2 "On Demand" movies last month. Again, I was charged for 2 pornographic movies that I never ordered. I called in and talked to a smartbutt named Mike (refused to give last name or last initial) and he says that I ordered these movies. Again, I ask to speak to a supervisor, and again I am told they will have to call me back because they are "busy doing other things", according to Mike.

I am irate, this proves that Comcast does not care about handling customer concerns, all they care about is making extra money. I believe they chose to put pornographic movies on my bill for 2 reasons: 1. they cost more than regular movies and 2. they think that people will be too embarassed to call in and dispute the charges. The management and representatives at Comcast should be ashamed to work for such an immoral company. I am trying to find other reasonable cable and internet service in my area, but Comcast has a lock on the market here. Thankfully I will be moving in the next 6-9 months anyway.

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