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Comcast Cable Service

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Melissa of Hermitage, TN June 22, 2009

With Comcast, the issue is always the same, something is wrong with service or something has been billed incorrectly and as a customer I have to call customer service to let them know (I know the number by heart). But when I call customer service they make me feel as though I've done something wrong in calling them, today it was becuase I didn't press the right number for the correct department.

Only trouble is today, for example, I didn't get options when I called, my only options was to complete a customer service survey. After being on hold the "service" person wanted to just transfer me around - again - this is par for the course with Comcast! Whenever I ask to speak to a supervisor - one is never ever available. I ask for a call back from a supervisor that absolutely has never come in the past.

Something just has to be done about customer service - right now, in my opinion, it is an absolute DIS-Service and it just makes my blood boil to have to contact Comcast. It is like it is completely forgotten that I pay an unreasonable amount of money for cable/internet service - yet when there is a problem I AM THE ONE that has to jump through all the hoops to make it work.

We go to school online and when the internet it down . . . need I say more? Comcast is the only fast internet available in my particular area - so for now, I'm stuck. Just let one other option become available and I'm outta there!

W.J. of Chicago, IL June 22, 2009

Hello, Approx 3-4 wks ago I switched from AT&T to Comcast phone, since then the phones, TV, internet go in and out or do not work. I have spent 4 days at home for Comcast to fix their problem, they will be here tomorrow, great I am tiered of the comcast reps saying they are sorry, all of them are sorry, how do you think I feel, the problems are never fixed.

George of SonoraC, CA July 21, 2009

We upgraded our program to the next higest level of channels. The sound when commercials are on is deleberately increased, and on multiple channels not just one offender. This happens everyday, and especially late at night. They have disturbed our sleep on several occasions. I believe this is a invasion of privacy, and they should be stopped.

Norma of San Leandro, CA July 13, 2009

I havent been able to watch the free shows that are on demand since I had the cable. I like to watch certain programs when Im at my boyfriends house or my mothers because it seems its the only way I can watch it. I am tired of not being able to watch it at my own place!.

I called a number of times and tried to do some process over the phone to update my box and nothing gets fixed. I am never really home since I work full time and have a son we constantly have a number of things to do after I get of work. I took the time to make a appointment so someone could come out and fix the problem. My appointment was Sunday 07/12 at 4 to 6 and I even received a phone call from a representative confirming that I would be home. I called at 5:45pm because I didnt see anyone arrive and they said the person had just left there last job and were on their way.

The technition never showed up! I then called and spoke to other representatives on the phone and they said the worker came out and fixed the problem. Im sorry but I have to say that is bull!! The Tech has to be some lazy irresponsible lying worker who should not work if he doesnt like his job. I dont see how he showed up and fixed the problem and didnt take the time to come to my aparment and see if he REALLY fixed the problem. I dont know if thats how you guys run youre business?? I hope you guys can assist me when fixing my issue because im really at the point where I am going to another cable company. I dont want to but it seems I have no other choise since all im getting is the run around.

Youre employees are not doing there job. The techs are lying and saying they came out to a appointment and dont do it. They probably go home because they sure dont come out to see their clients. I am very upset because I dont like to deal with issues as little at this that turn as big like this one. When I take time from my work to file a complain like this something is wrong and I believe a customer shouldnt have to go this far.

Kristen of Joppa, MD July 8, 2009

I've been lied to twice about promotions I was getting. The first I had a promotion for 12 months and for some reason they ended it in 10. When I talked to multiple customer service people they had no idea why someone would stop the promotion after 10 months but could never help me so I canceled.

About a year later I joined again. I spoke to and chatted with (and even saved the transcript) multiple people at Comcast who assured me if I kept comcast I would be able to get my promotions back. After chatting and talking with someone today, they would not give me the promotion, even though I told them verbatim what was said to me in the chat. And I've tried to get agreements from them in writing but they WON'T SEND YOU ANYTHING. If they send you something in writing they might have to actually stick to the agreement! But try canceling something while you have an agreement with them, and you will get penalized!

Rahul of San Jose, CA July 18, 2009

Misleading to sign-up for a new service I was promised a certain channels after specifically asking and confirming for those, and when I signed up for the service I did not get those Customer service after that was horrible, extremely rude

Ali of cherry hill, NJ July 17, 2009

i had the three service for comcat cable,phone,and internet we did have a service for four (4) days from 7/14 to today , and we did'nt know to how long the problem we sign contract with them it will end on 2/10 i think this way they impeach the contract , we can stop the service ,because no service right now . they want to charge us 150 for stop the service we need your help you can check with the comcast thank you

rick of san jose, CA July 14, 2009

on the comcast t.v. website they list basic cable with list of channels you would receive. but i subscribe to that now and do not get the channels they list. called customer service and they change the channels listed. but for 14.30 a month you can get a long list of channels. but now you cannot buy that service unless you upgrade to the digital service for 29.99 for 6 months then 59.99 after that! it's false and misleading advertising!

Hanna of bellevue, WA July 13, 2009

Comcast has consistently stopped working in neighborhood. They also have technical problems and expect, me their customer, to wait hours for a solution. They can never give me time range of when it will be fixed. I am always told "we'll get to it when we can." What kind of response is that?! It tends to happen when I have homework or a term paper due online. Even right now, it was down for 20 minutes and that made me turn in my homework 20 minutes late. This is absolutely unacceptable. I mean I can understand once or twice, but this is a constant problem. Comcast needs to get their act together.

Mark of Ellicott City, MD July 10, 2009

The appointment with Comcast to repair my internet access was scheduled from 8-11 AM on 7/12/2009. Comcast did not show up, so at 11:00 I called to find out why and it took quite awhile to get an answer but they eventually said the tech would be there soon. While I was talking with Comcast, the tech called at 11:07 followed by a call from the dispatcher at 11:11 and these two messages were routed to my voice mail. When I hung up with Comcast at about 11:15 and listened to the dispatchers message, I learned that my appointment was now canceled because I did not answer the tech's call at 11:07.

For the next 6 hours, from 11:00 to 5:00, I repeatedly called Comcast to explain that I didn't answer the 11:07 call because I was talking to them about their missed appointment. I was told many things ("the tech will call you back", "you're next on the list", "the dispatched will call in 15 to 30 minutes", "he'll be there in 1/2 hour", "a supervisor will call", "he'll definitely be there before the end of the day") all of which turned out to be false. I wasted 9 hours on a beautiful summer Sunday afternoon waiting on Comcast. And they never did show up.

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