Complain about a product or service

Comcast Cable Service

Comcast •Cable TV •Internet Service •Telephone Service --- News • Comcast Tries to Polish Its Image • Comcast Sued Over Internet Blocking • Comcast Cable Fined $1 Million In Massachusetts Settlement

A of Atlanta , GA July 7, 2009

I have tried to set up Internet with Comcast for more than a week now. They are insisting that they need to send someone out to the high-rise I live in order to restart the service. However when I had first moved to the area (and into the same building) the service was started over the phone since I had a Comcast modem and router already.

Amazing how 6 months later I can't find 1 competent customer service person to put in the request to restart service. They have given me 4 different dates to start service and yet 1 week later I still don’t have service. I have spent 3 hours on the phone with them and was told that the manager, Forest Roberts, is in an all day meeting and has not replacement. Unfortunately in the neighborhood that I live in Atlanta, GA there is no alternative internet service provider—it’s either Comcast or no internet. Furthermore the consumer protection agency in GA is largely nonexistent and they won’t process the complaints they’ve been receiving regarding Comcast.

George of Sonora, CA July 6, 2009

We recently subscribed to the next higher step of programs thru Com Cast cable service. What is extremely annoying is that the channels they provide purposely turns up the volumne on commercials. They are doing this purposely as the sound will definately increase once the commercial has started. As far as Im concerned this is a flagrant act of invasion of privacy. I havnt confronted Com Cast about the problem yet, but can almost guarantee that they will have some excuse for not being able to do anything about it.

chris of san francisco, CA July 5, 2009

I contracted comcast for the price of 29.99 a month.Going up after the end of july. The package i got is a series of paid programs. Repetion of the same movies if any. My tv is 6 month old and it has hd installed,nevertheless in the last two weeks when i change channels is very slow and time consuming. I am planning to cancel my membership on Monday an use a converter box to get more channels. I know for a fact that a lot of people has returned their boxes and cancelled comcast. This corporation is greedy and mislead the customer like me. sincerely

Sid of Fremont, CA June 30, 2009

Comcast offered a great deal to switch my TV programming from DirecTV to Comcast Digital Cable. When they signed me up, we chose Digital Starter pack with 40 HD channels that included CNNHD, PLDHD among others. Little that we realize that there service and equipment would be extremely pathetic. They set us up with a HD box with DVR that would literally hang at least 4-5 times a day and would need cold boot every time.

Today (6/29/09) we decided to lug the bulky box to the local Comcast service station in Fremont and got a replacement. When we set up the replacement box today, we no longer received the HD programming line-up that was promised to us as part of the Digital Starter pack (which we locked for 1 year through a contract, btw.). When I got on the phone and waited for 20mins, I gave up and got on a chat session instead. The chat session support person named Ronald told us that I will have to upgrade my package in order to get the HD programs that I until a couple of hours ago (i.e., before exchanging my cable box - which btw, was due to Comcast's bad equipment and not due to our volition) we were receiving. The service support person would be of no help in restoring our programming and directed us back to a 1-800 number to again go through the ordeal.

Roy of Panama City, FL June 24, 2009

First of all TERRIBLE CUSTOMER SERVICE! This has been the worst cable company that we have ever dealt with. The service comes and goes but mostly GOES. When you call (after holding for 30+ min) the Representative still can NOT resolve the problem over the phone and a Service call has to be scheduled which can take up to 1 week. Even AFTER the Service man comes to fix the problem the next day it can start all over again.

Meanwhile my bill is never credited as promised and COMCAST REPRESENTATIVE will have NO NOTES FROM YOUR PREVIOUS CALL. The price is said to be cheaper but it should be FREE since you have so many issues and they are so frequent. TERRIBLE TERRIBLE TERRIBLE SERVICE AS WELL AS CSR SERVICE. Pay more and go with another company! At least this way you get to watch TV. I say when my service is interrupted then the monthly bill should be on the company NOT the consumer. This causes much UNDUE STRESS AND ANGER! I don't want to hear "I'm SORRY" from the company anymore. FIX THE PROBLEM ONCE AND FOR ALL!

Tamica of Washington, DC June 22, 2009

I have been a Comcast customer for 6 years and have had NUMEROUS problems. Most recently, Comcast opened up a second account in my name and sent me two bills a month for several months for the same service. After calling every month for several months and having agents tell me I owed money on both accounts, it was resolved by an agent who stated that she would put me on a promotion of 55/mth before taxes because of my troubles.

This month, I received a bill of over 360 retroactively charging me for internet. The customer service agents claimed I was not charged for internet and my bill should have been billed about 85/mth. They claimed my promotion would have only saved me 10/mth, which is not a substantial benefit to me, and for such a large corporation as Comcast, it is definitely not a large loss. However, 300 of retroactive charges is a substantial loss to me and a minuscule benefit to Comcast.

I want a full credit for these retroactive charges. I was told my bill would be 55. And if I knew my bill would still have been 85 with the promotion, I would have IMMEDIATELY switched to another service provider. Therefore, retroactively billing me is inappropriate, because it is against your agent's representation and Comcast would not have received that money at all had I known I was still going to be charged so much for the service.

The customer service agents I've talked to said they don't have the power to fix this. Comcast needs to start spending far less money on their commercials and MUCH, MUCH, MUCH more money improving the accuracy and efficiency of their billing, getting more-qualified customer service agents, and improving the quality of their services. And why not give something back to customers by reducing the ridiculously-high rates.

In the meantime, I'm leaving Comcast ASAP. They've lost yet another customer because of their deficiencies.

Shawna of Pitttsburg, CA June 20, 2009

We paid our comcast service and 2 days after we paid we were hit with a late fee. We have sever outtages that has killed our tv and had no cable for1 month and we were still required to pay for service they couldnt fix for over a month and had to buy a new tv.as a resault of there cabel not being grounded. And to top it all off there the only cable co out here they wont allow another cable co to come out to my city. And as I rent I am forced to have comcast if I want to watch tv!I though that a busniess can not hold a monipoly on a service in CA so that people could have a choice! But not where I live

Victoria of Harford, MD June 19, 2009

I have moved and had no choice but to take comcast for my tv services. I would rather direct but my leasing company would not accomodate my use of the roof for the antenna. i had an initial setup date of 6-17, i recieved a call on the 13th that my appointment was for the 15. i took the day off and to no avail suprise no one showed up. on the 17th at 6pm i had two boxed installed. on the 17th at 9pm the second box stops working.

so i called tech support who could not understand what the issue was. of course they gave me another appoinment for a time that i would not be able to be home 12pm- 2pm. i waited all day on the 18th for someone to come, no one showed/ no call either. today the 19th i called to schedule someone to come out to the house, they stated that someone showed up on the 18th and there was no answer. not true, we where waiting. now i have to drive the non working box to the nearest comcast sight to exchange the box, hopefully a new box will work and it is not someother issue. i was told that i would not be reienbursed for my gas that i now have to use.

fred of silver spring, MD June 18, 2009

I am an ex-customer of Comcast Cable TV. Comcast owes me a credit of 52.33 (paid on 2-23-2009) that they refuse to refund to me. I have contacted them numerous times over several months to no avail. They agree I have a credit but refuse to refund it. They asked me to fax them the bank statement proving I sent the payment by Bill Pay. I faxed the bank statement and they told me that they lost it. I faxed it to them 3 times. I think I am getting the "run-around".

Obviously this Corporate Giant has no interest in being fair to ex-customers or they are just incompetent and uncaring.

John of Atlanta, GA June 18, 2009

My cable TV and high-speed internet goes out daily. Outages have not been uncommon in the past but in the last few months the service has really declined. When it is working, I am still not able to purchase on-demand movies most of the time. Comcast's Atlanta Custer Service center insists that they can only investigate the problem from inside my house but because of the sporadic nature of the issues but it never seems to go out when they are at my house. But I still booked meetings with them anyway. The fact that is working when they show up does not stop them from saying they fixed the problems. I think they get evaluated on the number of tickets they close, not on the number of customers they have satisfied. My job does not allow me to sit around the house every time they can schedule a technician for a visit. And because of the repeated complaints from my neighbors I know this is not just an issue with my house. When I complained to a supervisor in the Atlanta office, John P., I was told that they do not require me to take time off of work because they have technicians that work nights and weekends. But when I asked him to book a weekend appointment for me, he said they were booked weeks out. He also said he is not aware of other complaints. Did he really check? In the past they received so many complains from my street that they cancelled the individual service appointment that I had set up and did something at the local switch. That fix lasted about a week. The entire situation is a joke. There is obviously a problem impacting a street full of professionals that do not have the time to play Comcast's "it is not us, it must be you" game. I have worked in technology for 20 years and know that they can monitor (either automatically or manually) the traffic in my neighborhood and sniff out the problem. To me it is simply that they have sold more services in an area than they can handle. What am I to do? I am supposed to have high-speed internet for my job (I usually drive to the office at night and weekends when I need to because of the constant outages). I have tried to turn to the regulatory authorities but unlike the power company, there is no single strong commission in my city or state that will punish them for bad service. The customer service department does not seem to care about their customers. I assume that they will continue to provide shoty service until Uverse moves into my corner of the city and provides real competition. I am paying about 120 a month for a service that is sporadic and for customer service that does not seem to understand the scope of the problem.

Back to the top |

Terms of Use Your use of this site constitutes acceptance of the Terms of Use

Advertisements on this site are placed and controlled by outside advertising networks. ConsumerAffairs.com does not evaluate or endorse the products and services advertised. See the FAQ for more information.

Company Response Welcome If complaints about your company appear on our site, we welcome your response. Please see the Response Form for more information.

For more information, see the FAQ and privacy policy. The information on this Web site is general in nature and is not intended as a substitute for competent legal advice.  ConsumerAffairs.com Inc. makes no representation as to the accuracy of the information herein provided and assumes no liability for any damages or loss arising from the use thereof. 

Copyright © 2003-2009 ConsumerAffairs.com Inc.  All Rights Reserved.    The contents of this site may not be republished, reprinted, rewritten or recirculated without written permission.