Cox Communications High-Speed Internet Reviews

My experience with Cox has been extremely disappointing. Not only was I overcharged, but trying to get the issue resolved through customer service was frustrating and exhausting. Despite spending a significant amount of time explaining the billing discrepancies, I received little to no meaningful assistance. The customer service representatives I dealt with were dismissive, unhelpful, and at times came across as rude. Instead of addressing my concerns, I felt like I was being shuffled from one representative to another without anyone taking ownership of the problem. I finally changed all my accounts over to AT&T and, so far, it has been a great decision.

Totally hosed: live on the outskirts of town and had Starlink with T-Mobile internet as backup. Cox came to my area and sold us an install for fiber internet. Install done, everything good until we sold our Starlink and T-Mobile systems and rain filled the splice box. We now have no internet, no TV or anything. We do a lot of remote work from home and Cox says they can’t have anyone out for FIVE days… Shoddy install and shoddy service… Should have known as the same thing happened when we lived in Tennessee…

My area has had a partial outage with very poor unstable network performance that affects my job. Their AI Oliver is not helpful at all and I really don't think he was ever meant to be. He simply does nothing until the customer gives up. They just update their estimated repair time a full 24 hours each evening. Impossible to get LIVE agent on the chat.

Was double charged for Internet services by Cox. They sent my bank account into a negative. I reached out for help and was told they will look into it and did not receive the money back. Same old song and dance with Cox rude employees and overcharging at every corner they can. Extremely disappointed with this service. The online support did not finish with helping me and they ended the conversation on me without a resolution.

Their customer service is a case study in how to frustrate you and waste time. I can't even put into words how frustrated I am at their inability to link my new service address with my existing cox.com account. In the 2 hours that I have been trying, I've spent a considerable amount of time on hold, been hung up on twice while they were "transferring" me, and was given attitude by two reps as if I am wasting THEIR time with my inquiry.

Generally okay internet but terrible customer service. I bought high speed Cox internet, and it has been okay. But recently I noticed some frequent buffering on streaming and other slow response times. It was so bad sometimes that I would just turn off wifi on my phone and use the cellular connection. So I looked at their website and saw a higher speed service at even a lower price. I chose it. But unfortunately it requires a service call for a technician to come out and connect the new router. They scheduled it for today between 1 and 3 PM so I took off from work for this.

Over the last eleven years using Cox in New Orleans, I can verify from experience that service is "bottlenecked" every few months or so at random, and then it resumes as normal after a few days, sometimes up to a few weeks. It's never equipment in my experience, always the service itself. Fortunately, cell providers can fill in during these outages, and I'm able to cut back to "just what I absolutely need"; ie, paying bills, scheduling, non-video internet searching, etc.

Have had Cox internet service for about two years. No problems until April 12. Service has been lost many times since then, about six times yesterday. All I can get from Cox is a resetting procedure. That only works for a short period. Cannot TALK to a Cox rep. Their website wants a password and a picture sorting procedure!! Unless Cox resolves the problem ofinternet service to our home I will be looking for another provider.

I have lived at my current location for 16 years and Cox Internet has been the worst provider. I get buffering constantly and when it rains I lose service. I constantly deal with no Internet can be found. When a tornado hit my area they kept telling me I had Internet and that the grid being down would not make my router lose its settings. They are the worst service!

I made the switch to Cox Internet because of a pretty good promotional offer. BIG MISTAKE. I have cox for about five weeks now and I've been experiencing frequent outages along with some technical issues. Their tech support is really clueless. I've solved all my technical issues on my own with no help from tech support. In fact, I even explained to one of their tech support guys how to solve a problem. He had no clue how to fix. One of the support folks asked me if I had their new router. He proceeds to tell me it has been "buggy" and suggested I exchange it at the cox store, however, I really would be better off if I bought my own router. Their WIFI app also has problems. I spoke with several support folks over the course of three weeks and none of them could figure out why the advanced setting link was missing.