DIRECTV Reviews

First, they threaten you with a $149 fee if they have to come out and reinstall your dish, if you can have your roofer reinstall it, they’ll only charge you $49 and if you put up an argument enough they’ll refund that $49 Charge. Directv does not allow their technicians to go on the roof. I’ve known this for years. I questioned it. I questioned it numerous times on the recorded conversation, Jazzmine insisted your technician will go on the roof and will have you up and running the following week. When the technician arrived just as I had questioned, no, technicians don’t go on the roof so I did not get my service reinstated. Four service visits were set in play in the following seven weeks of which they never went on my roof.

A claim was opened because I now had a satellite dish nailed into my new $30,000 roof and Directv was unwilling to connect those wires via a contractor that could go on the roof and bring those wires down and then bring them into my attic, they never spoke with The claims company Sedgwick, who denied the claim without doing any investigation stating they weren’t responsible because it was installed by a third-party. When I tried to contact the claims adjuster to explain they need to speak to Directv. It’s on a recorded conversation. It was Directv, who in fact, instructed me to have it reinstalled by the roofers so that I would not incur a $149 charge!

This process took approximately eight weeks, 64 hours of my time on the phone talking with numerous agents, supervisors, extended supervisors, escalation teams, and when all was sudden done after paying my bill even when I didn’t have service, the credit that I received was $123. I have a satellite dish that is attached to my $30,000 roof with wires lying across my brand new roof and not one person at Directv is willing to accept responsibility that that satellite dish is on my roof because of their instructions and they were perfectly willing to just say “fine, will disconnect your service!”

When I contacted Directv when I received the pittance of a refund when I had received a bill that stated they owed me $329. I had them offering to give me a $200 gift card to come back to them apologizing with regret that Directv was willing to let a 22+ year customer leave Because they were unwilling to pay a subcontractor $200 to take six steps on my roof to bring the wires into my attic, although willing to give me $200 to come back and be a customer. When I explained the stupidity of this rationale and 64 hours of arguing, I was finally told you can file a complaint and ask them to review our denial.

So as a long time, Direct Tv Customer, who couldn’t have been a more happy customer spoke highly advertised. What a great company they were, Directv was unwilling to right the wrong they created when a customer called and asked “I’m getting a new roof. What do I need to do”. Having gone through the experience I would never again recommend Directv as your loyalty means absolutely nothing to them. They are perfectly happy to accept your payment every month but when they make a mistake, they are 100% in denial.

Directv will not stand behind their mistakes. If you’re looking for a good satellite company, Directv is not the company that you want to go with as as long as they are getting their money, they’re fine, when you need them to simply get you back up and running because you got a new roof, they play dumb, they deny, and they leave you hanging to pay a horrendous bill to have a piece of equipment that belongs to them removed, and the roof repaired when it was their instructions and the reason that their equipment was placed where it was! Directv is a horrible company in regards to customer service, customer, loyalty and customer satisfaction!

Their packages are priced too high and package selection leaves a lot to be desired. The final issue that will end my subscription to Direct that DirectTV and ABC are at odds over money and cost, depriving me of being able to watch the NBA finals. This is unacceptable and I will be cancelling my subscription to Direct immediately! I do not expect to hear anything back from the company because just don't care about their customers like me!

I called Directv today asking for reimbursement since I was forced to pay this amount if I wanted to watch the game. The customer service rep told me they do not reimburse for 3rd party fees. I was offered a credit of $10 as a courtesy. So, unfortunately for Directv, I cancelled my service and they are losing a loyal 25 year customer. I'll be calling Dish in the morning to set up an account with them.