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DirecTV

DirecTV • Billing Problems • Installation • Maintenance • Rebates • Sales Practices • Billing for "Adult" Shows • About those "Adult" Bills ... --- News • DirecTV Takes Disputed Fees Out of Customer Accounts, Suit Charges • Major League Baseball, Cable Operators Reach Agreement • Major League Baseball Extends TV Deadline • Senators Object to DirecTV Deal that Shuts Out Baseball Fans • DirecTV Settles Do Not Call Charges • DirecTV Telemarketers To Pay $75,000 Penalty • Fired DirecTV Contractors Say They Refused To Lie To Customers • Outbreak of DirecTV Porn Charges Hits Philadelphia • DirecTV Fined $5 Million for Do-Not-Call Violations • DirecTV Will Reform Ad Practices, Pay Millions in Refunds • DirecTV Abandons Satellite Internet Plans

It all seems so easy. You go to the mall and emerge with a highly-discounted DirecTV or PrimeStar satellite kit under your arm. It only costs a few hundred dollars and you get great reception. Cool. There’s only one cloud: Chances are you signed a binding multi-year agreement that basically commits you to pay off the rest of the cost of the satellite gear and installation. (That few hundred you paid in the store is just a deposit). If you cancel the service, you still have to continuing paying for the equipment. It’s all in the contract – and it’s a lot better to read it now than later.

Zuzana of Schwenksville, PA March 14, 2006
After many problems with my DIRECTV and missing programs due to my DVR not working properly, I tried getting restitution with Customer service for missed programming for which I was expected to pay. The customer service reps I talked to were aggressive and unhelpful so I finally decided to cancel the service out of disgust. I cancelled the end of February before new month charges were due. Not only did they not cancel the service, but charged my credit card for another month of service 93 (I had switched to COMCAST on 2/8/2006!).

After calling them, they agreed they made a mistake and would refund the money but it would take 6-8 weeks for me to receive my refund. Why do I have to wait 6-8 weeks for money they shouldn't have taken anyway!?!?!?! It took 5 minutes to get the money from my credit card, why can’t they just credit it back? After again several unsatisfactory conversations with their customer service dept, they said that's the way it is and nothing could be done. IS this legal? What scam artists!!!!! Mutliply this by several 1000 people and they have quite a bit of extra money in their coffers to earn interest on, interesting no? I will never deal with DIRECTV again! Let’s see if I get my refund…

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