Complain about a product or service

DISH - Billing

Bill of Manheim, PA April 22, 2007

Bill of Manheim PA (04/22/07)

We have had Dish Network for over 2 years now and had problems with receivers recently. They had a service tech come to the house back in Feb 2007 to replace the receiver at no charge which he did. He was told to take the old receiver back so I let him do that. In April 2007 I find 300.00 missing from my bank account. My bank statement says dish network has charged 300 for missing equipment.

They have lied to me telling me that the money has been returned to my debit card but it hasn't. Then they took next months fee which wasn't even due yet out of the 300 that they took. I have not authorized any payments to them for 300 or the monthly fee of 78.00 to be paid by card. They are holding my payment hostage and refuse to return it. It seems once they have your card number they can do what they want with it without your consent. They never sent a bill or statement asking for any payment for anything, they just took what they wanted when they wanted to.

I am out 300 for something not my fault and they will not refund my money as taken. Also have had to cancel my card so they can't do this again. Finally, will have to find another service provider.

Julie of Newcastle, CA April 9, 2007

Julie of Newcastle CA (04/09/07)

As a result of an telemarketing call promising discounts and bonuses, I switched to Dish Network from DirectTV. No rep EVER disclosed the charges I'm now getting on my bill. My bill went from about 62 to more than 92 in 3 months. I am also being billed for equipment protection that was never disclosed and I would never, ever purchase. They have credited the charge for the future, but as far as money I already paid automatically by credit card, the answer is basically tough luck, no refunds.

They tempt you with free channels that suddenly result in expensive monthly charges. Don't be lured by their sweet talking sales staff. As soon as you commit, you're turned over to very rude reps who, in my experience, are very difficult to understand and downright nasty.

Margaret of Alderson, WV March 18, 2007

Margaret of Alderson WV (03/18/07)

When we signed up for service it was under a promotional deal of no installation and no activation fees, which I confirmed with the representative on the phone during set-up. I was told that I would have to secure my order with 50.00 on a credit card, but that it would be credited to my account on my first bill. When we got the first bill they made it appear that my 50.00 was credited but when you added up the charges there was in fact no credit at all - I had paid a 50.00 activation fee.

I made several phone calls - many times being told that I would get my credit on the next bill. When no credit appeared I called again...they refused to let me speak to a manager! One representative argued with me for over 1/2-hour only to hang up on me. I never got my 50.00 credit.

We cancelled service 9/30/06 and paid all the cancellation fees and sent the equipment back. I got a statement requesting 64.39 for Oct-Nov 2006 service. I called and was told it was taken care of and my account was 0.00. I then get a bill/statement February 2007 for 63.34 stating my account was closed due to non-payment! I have now received another statement/bill for March 1-28, 2007 for 63.34 listed as previous charges. This company not only unlawfully scammed me out of 50.00 after set-up, but they continue to bill me for charges on an account that was closed almost 6 months ago.

Mark of Charles City, VA March 9, 2007

Mark of Charles City VA (03/09/07)

I signed up for Dish Network in December, 2006 with a 30 day money back guarantee. I cancelled the service on December 28th and was told they would send the box and instructions for the return of the receiver. We did not receive the boxes and called again on January 13, 2007 whereupon they sent the box along with a list of what to include in the box. We sent it all back. I called around February 14th because the 199 for the receiver had not been returned. I was told it would take 6-10 days to receive the refund. I called again on March 9 because I have received no check and was told the 199 was not refundable because it was for a receiver upgrade. I was on hold for over 20 minutes while the first person verified that the money wasn't refundable and then looked for her supervisor for another 25 minutes. The supervisor told me the same thing and when I asked for her supervisor was told that I was speaking to a supervisor and that she had explained the problem.
 

Johnnie of Pueblo, CO January 7, 2007

Johnnie of Pueblo CO (01/07/07)

I ordered dish network and then cancelled their service within the 30 day grace period. I called and spoke to a customer service rep who told me there were no charges. About 3 weeks later I saw where they had charged a 230.00 cancellation fee to my credit card without my knowledge or consent.

I have spoken to several customer service reps with dish network and been treated like a total idiot. I have been told by no less than 3 reps my refund would be refunded within 7-10 working days but to no avail. So far they have managed to keep this invalid charge even after telling me on cancellation there were no fees due. I have disputed this charge thru my credit card company and hope this will be of some success but I doubt it.

After a month I have had no more success than after my first phone call even though I have had as many as 5 people tell me this refund would be processed within a week to 10 days.

Report Your Experience
If you've had a bad experience -- or a good one -- with a consumer product or service, we'd like to hear about it. All complaints are reviewed by class action attorneys and are considered for publication on our site. Knowledge is power! Help spread the word. File your consumer report now.

Follow us on Twitter.

Back to the top |

Terms of Use Your use of this site constitutes acceptance of the Terms of Use

Advertisements on this site are placed and controlled by outside advertising networks. ConsumerAffairs.com does not evaluate or endorse the products and services advertised. See the FAQ for more information.

Company Response Welcome If complaints about your company appear on our site, we welcome your response. Please see the Response Form for more information.

For more information, see the FAQ and privacy policy. The information on this Web site is general in nature and is not intended as a substitute for competent legal advice.  ConsumerAffairs.com Inc. makes no representation as to the accuracy of the information herein provided and assumes no liability for any damages or loss arising from the use thereof. 

Copyright © 2010 ConsumerAffairs.com Inc.  All Rights Reserved.    The contents of this site may not be republished, reprinted, rewritten or recirculated without written permission.