Complain about a product or service

DISH - Contract

Laurie of Rathdrum, ID June 8, 2006

Laurie of Rathdrum, ID (06/08/06)
My mom is 84, and she fell for Dish Networks pitch.  Mom decided she don't want the equipment because she couldn't operate it.

NOW Dish tells her it will cost 200 to remove it and they don't know if they can get someone out in the required three days waiting period. That's 250 for something she don't want and can't operate.  I am so angry I could spit.

These people go round to these old folks homes and talk them into things and then when they can't use them make them pay five times the amount to have it removed!!!

Peter of Chico, CA May 12, 2006

Peter of Chico CA (05/12/06)
When I subscribed to Dish Network in the beginning I explained to the contractor that I was not interested in a contract of any sort. He declared three times I would be under no contract but that I was not capable of recieving the promotional rate. I agreed that this arrangement was fine. To my knowledge, at this point, I was not under a contract and if I decided to terminate service, all I had to do was return the receiver. The installation 'specialist' came to my home the next day and installed everything and had me sign two pieces of paper which I still have carbon copies of.

I read the papers and established with the 'specialist' that the documents I signed, after I examined and read them and found no binding agreement to a term of service that, indeed, there was no contract. He assured me that he was only the installer, not a Dish network representative, and that he had no authority to observe any such binding agreement to a term of service. So, as far as I have known, and been assured by both individuals with Dish Network, I am free to cancel my subscription at any time because its been established per my paying the full pricing, at any month without penalty.

When I called this morning to cancel the service after six months of timely payment I am told by the Dish Network associate that I signed up for an 18 month agreement and am liable for a 120.00 fee. I explained to him that I was under no such agreement per the events during getting Dish in this letter and he repeatedly asked me if I had Just not read what I signed. Over and over again that was his only response until I mentioned that I had no such document with my signature on it. I told him that without any such document in my possession any charge for termination would breech their verbal contract and require a lawsuit. He became hostile and threatened to hang up on me if I was going to talk like that!

I told him to cancel my service and that he didn't have the legal authority to charge me anything until I had a copy of this alleged document I signed from the installation man. There never was any such agreement. I never signed anything of the like. They explained that there was no carbon copy for that agreement and that it would take them six weeks to find it and mail me a copy. Philip, the guy I was switched to, had no answer as to why I didn't have a copy of that. I told him not to bill me for anything until I had the documentation for a lawer to review.

Karen of Madison Heights, VA May 6, 2006

Karen of Madison Heights, VA (05/06/06)
I signed an eighteen month contract with Dish Network and was promised the same service (actually better) than cable. It has only been a month and I have had to call tech support three times.

I lose anywhere from the local channels to all channels each night. When the tech's arrive (between 8 - 5) they run a system test and tell me there is NOTHING they can do because the system is working correctly. Of course, it works fine during the day but it doesn't work at night and they will not check the system at night.  I am also told that the problems will clear up in time but they seem to be getting worse.

I have asked to be released from the contract because I am not getting the service that I feel I was sold. I am told that it will cost around 240 to be released.

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