Complain about a product or service

DISH - Contract

JW of Salinas, CA May 31, 2009

Dish network CSRs are not providing accurate information when upgrading receivers or channel packages. We recently received the incorrect dvr unit, and were told the correct unit would ship in 5 days. In the interim we attempted to upgrade our channels package, which Dish gladly sold us, and stated we would receive in 30 minutes. After one hour we contacted Dish network, as we didn't see the new channels. We were told that we couldn't receive the new package until we took receipt of the new unit. This is false advertising, as Dish Network does not currently offer an HD only package. All packages mix channels. I believe the CSR was wrong in selling us the package, and staing we would receive it on demand. Dish is not on demand, so be wary when dealing with them. we cancelled the upgrade on principle alone.

Jessica of Falling Waters, WV May 27, 2009

I ordered Dish Network service. I was quoted a price of 52.99 per month which was to include 4 rooms of service with 2 rooms having dual DVR service (with the ability to record two programs in each room at the same time). On May 10th service was installed. The service is not nor has it been what I ordered. I tried to cancel the service prior to 3 days and they told me that I couldn't without paying a 300 cancellation fee.

I have called and called and have had service people here 3 times and the service is still not what I ordered and what I do have doesnt work properly. When we change the channel in the bedroom upstairs it changes the channel in the living room. I have emailed the corporate headquarters and received no response. I just want the service turned off and for them to come and get their satellite dish and receivers.

I cancelled the credit card that I had given them so that they couldn't try to charge me for anything because since I have read horror stories of this company charging hundreds of dollars to people's credit cards. I need help to get these people to just cancel this account and come and take back their equipment.

oscar of el paso, TX April 30, 2009

in jan. 2009 i order dishnetwork, with no contract, i cancel the services two week ago. they said i needed to pay 200.00 for early termantion i said that i didnt have a contract. well they stated they will send some boxs i can return there equitement. they have charged my credit card on April 14, 2009 three times without my authorization, also i have a month pay in advance. i call 04/28 and complain they were runied. they stated that i have a contract, and i told them to send me the contract i sign, because i have a copy, and doesnt show i sign it.

SHANNON of PEORIA, AZ April 27, 2009

A couple months ago a flyer was placed on every door of my sub-division stating great deals on satellite tv offered because of cables increasing prices. I called thinking I could save some money, little did I know about all the fees etc that came along with it. I was told about Dish Network and the great promotions they had going on. They took my debit card number they said to check my credit. They said I would see a 10 hold but I wouldnt be charged anything to this card.

I travel alot for work and get relocated every few years. I would never enter into a contract with anyone for a long time for something like this. I found out I was going to be relocated from AZ to NY. I called to cancell my services and return the equipment. I was told I had a 2 yr contract that I would have to pay the cancellation fees of 275 from DN and a 500 fee from the Satellite Vision place!!!

I have asked for the recording that proves they told me about this contract and have called for over a month now and still havent recevied it. I did sign the contract with two installers staring at me and when I asked what I was signing they told me that the installation was complete.

They want me to get someone to take over my conract. I wouldnt do that to my worst enemy! They are very hard to work with and just not an honest company.

They are now telling me that if I cancell the fees will be cahrged to my debit card within 72 hours. My purse was stolen last week with the debit card I gave them in it so I cancelled that card, so they cant do that! I am refusing to pay the bill but dont want it to reflect on my credit! This is so unfair. Neither company will offer any resolution, I would be willing to pay full price for the months I used the services and forfit the discount they gave me that they say is only given with a contract they will not do anything for me!

Steven of Middleburg, FL April 18, 2009

Steven of Middleburg FL (04/18/09)
I ordered and signed up with a credit card for direct billing so I would not have to have a contract, according to the salerep this ment that I would be on a month by month commintment. Within 3 day there were numerous problems and when I tried to cancell my account they said I had a 2 year contract, although I never signed any paperwork about it, all I signed was the paperwork saying everything was installed correctly. Dish Network told me that this commetted me to a 2 year contract.

They are now trying to charge me 300 dollars not to use their service. The real kicker is that their installer told me that if I did not like the service I could cancell it wwithin 72 hours at no cost which is what I tried to do and was bullied into doing thing I did not want to do. This has got to be the worst comapny that ever was thought up, the Devil himslef must be the CEO, after all it is all a castle of lies one build on the next and when you try to get a straigh answer you just get one more lie to add to all the rest the have told you.

My advice is to never never do busy with this company, you will end up getting burned all the way to the bank and they will drain your account dry if you are dump enough to give them your banking numbers.

I'm now being billed over 300 dollars for three days of very poor service that they I could not get correct without an additional cost. I have no faith in this company at all usless I want to get burned even more. I also now have to remove their equipment from my roof or get billed for it and I have a fear of height and when I told tham at their comment was that is not our fault you ordered the equipment, yes I did but I though I was getting a high quality product.

Sandy of Millington, TN March 28, 2009

Sandy of Millington TN (03/28/09)
I called to cancel my services and found out that there was a 24 month commitment involved. When I signed up with Tyahnnah, I was told they -unlike DIRECT-TV- did not have contracts. They are very misleading to make it sound like you are receiving equipment and upgrades with no ties. At least with other companies I know there are unnecessary fees and charges. I will be contacting my Stae District Attorney Gen. and filing a complaint through State DA of Colorado(Dish Headquarters)

If I decide to pay the early termination fee it will be 160.00. Maybe I will wait until it's prorated a little more. The best I can do now is get basic stations. I refuse to give them more money than I have to give. I am very upset because at some point a 24 month contract should have been verbalized instead of lies.I am very disappointed and feel most businesses don't care about maintaining good customer relations.

Janise of Las Vegas, NV March 17, 2009

Janise of Las Vegas NV (03/17/09)
I ordered a special online promotion that they had on their website at www.dishpronto.com for 9.99 for the Bronze package. I was told prior to the installation that I could terminate anytime I want and they would even move my cable for me should I move. However, I was presented with a 24 month term contract upon completion of the installation with a completely different price per month packaage. I refused to sign it but the Technician would not leave my house (it was on a Saturday) unless I signed the agreement. I didn't want to argue with him so I decided to call the Customer Service.

The sales person, Donna, was not available at the time. I was told to call her on Tuesday, which I did, but she was not available again. I then called the Customer Service line and was told that according to my contract I will be charged 19.99 a month/ no 9.99/mo for the first six months, then 60.98/mo for the remaining 18 months.

 I was very upset and told them that they're very deceiving and manipulative and that I will report them to the BBB, which I just did. Had I been told about this information at time of purchase, then I would had made an intelligent decision...which would be not to install Dish Network cable!!!. Now, in order for me to cancel the subscription, I have to pay 12.50/mo for the remaining 24 months plus any installatin fees. I want other consumers to be aware of the FRAUD from DISH NETWORK. They are not transparent at all.

I am emotionally traumatized. It is such a waste of my time. This could have been avoided had they been transparent in the beginning. Or, please print BIG BOLD LETTERS on the website to let the consumer know that there will be a 24month committment.

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