CONSUMER NEWS RECALLS COMPLAINT FORM SCAM ALERTS

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Of course, none of this will be any comfort to the many consumers we hear from who have disappointing experiences with installation, billing and service.

Here are a few of the more recent complaints:

Lee of Gaithersburg MD (08/27/08)
i have been called 16 (sixteen) times in the last 2 (two) days about having Dish Network installed. I have told the person numerous tines this is a business and we are in a building and can not have a dish installed - they keep calling and calling and i tell them to stop and they go on with - sir do you watch TV? at which point i hang up - how do i get them to stop calling me?

business hours being wasted dealing with this company - i also am going to change my service at home to Direct tv because of this

Donald of Corbin KY (08/26/08)
I was late according to them in returning my Dish Network equipment. They debited from my account 600.00 without my permission. One of their representatives, named Kenya, said that if I would get the equipment and send it UPS and call him with the tracking number, that he would get my money put back into my account. This never happened.

Their debiting this from my account was unauthorized. The person I spoke to when discontinuing my service did not mention this charge for equipment. Numerous requests for action have been ignored and if you ask to speak to someone above a 1st level supervisor, you are given the runaround. They won't even let you speak to voice mail of their superiors. I do have all of their ID codes as I was careful to keep all of this information. I would advise anyone to think twice before getting involved with this deceitful company.

This caused my checking account to go into overdraft. They said that they could do nothing about this.

Norine of Arlington TX (08/26/08)
I am reporting a very un-customer friendly out come to my request to upgrade to HD DVR services. I placed the order for HD and DVR service and paid the $75.00 advance upgrade fee to my account over the phone. At no time did the sales person tell me the NEW HD dish was larger than my present dish and may not be able to placed in the same place my current dish is located. The service tech arrived on time Sat 08/23 between 8 -12. We both agreed the new dish would not fit on my fence mount like the current smaller dish. So, I showed him to the roof access door and stairs of our condo, he could see other Dish's some mounted to the building and some on tri-pods. He informed he could not install my dish anywhere and not on a tri=pod either, he couldn't do the upgrade, he would call his manager / supervisor and that person would call me back, he left without installing my new HD Dish and DVR box.

THE MANAGER / SUPERVISOR NEVER NEVER CALLED ME, NO ONE FROM SALES OR CUSTOMER SERVICE CALLED EITHER!! I THINK YOU ARE A THE LEAST CUSTOMER MINDED RUDE OVERBARING TV SERVICE COMPANY. I AM CHANGING TO ANOTHER COMAPANY VERY SOON. AND I WILL TELL EVERYONE I KNOW WHAT [Dish] DID AND DID NOT DO FOR A GOOD CUSTOMER!

COST ME $75.00 UPGRADE FEE, 4 HOURS OF WAITING TIME, FRUSTRATION AND THE COST OF CHANGING TO A DIFFERENT NEW TV SERVICE COMPANY.

Minh of Grand Prairie TX (08/26/08)
I was not happy with the service so i had the account closed and was treated rudely by an account specialist. She stated that I had 30 days to return the satellite receivers and if I fail to do so then they would charge my credit card for the equipment. Now that 30 days includes the time it takes for them to get the boxes to me, which I haven't gotten after 22 days. When called, on numerous occasions, they won't provide a tracking # even though the rude account specialist told me that they keep track of everything with tracking #s.

How do I stop them from strong arming me by being able to ruin my credit if I refuse to allow them to take money out of my account? What happened to customer service? Do they treat customers badly when they lose an account?

No one would provide a tracking # for the return boxes that I was suppose to receive. Spoke to many operators including their supervisors and was given the same treatment. They will take money out of my bank account if I don't return their equipment in 30 days but they have yet to provide the return boxes and label that they claimed to have sent with no tracking #. What Could I do?

Bill of Junction City OR (08/26/08)
Some times I receive several calls per day from DISH resellers. I have repeatedly pushed the button when prompted to be removed from the call list. The calls keep coming at all hours of the day into the evening. Calls are disconnected when I push #1 to speak with an operator. While my intention is to speak with a live body to reinforce the fact that I do not want to recive these calls, the phone is disconnected within a minute or two of being on hold and I rarely have ane opportunity to speak with a live person.

My frustration with this is high and these resellers are knowingly violating the law. Upon requesting that my phone number be taken off the do not call list some of the telemarketeers are rude and smart off. I am tired of these telemarketeers and Dish Network for not stopping this harassement.

Sathish of Rancho Santa Margarita CA (08/24/08)
I recived a bill from Dish newtwork claiming reactivatio of services starting July 8th, 2008 when in fact I did not have any of their equipment at my home. I was their customer beginning of 2005 and had switched to cable. When Dish Network was contacted, they claimed that some one called in to activate the account. the customer sercivice representative could not provide me with the name of the person who called or the number that call was received from.

After a few frustrating calls, I was transferred to a gentle man called Eddie who advised me that this could be ID theft. But when i pointed out that Dish network has acvitaved the same package that I had in 2005, he told me that on July 8th at 1:30 MST someone called from my home phone and activated the account. He suggested that I better pay up as soon as possible. I was angry and suggested that they software must have a glitch and that I can prove that no call was made adn I was not lying.

I have since contacted my phone service provider and obtained a list of all phone numbers called for a fee of $25. I now have a proof that no one called Dish from my home phone number. In teh mean time, Dish sends me a letter that my account has been deactivated from non-payment of charges! And I now have abill for #16 and change prorated for a few days of service that was never provided.

When I call back [Eddie], he was arrogant in suggesting that I fax the proof of calls to him and he can take the $16. off my bill. As for the $25 fee, he thought that was my problem and he cannot provide any additional contacts. If required, I can have my lawyer contact their legal department and my lawer should be able to obtain Dish Network Legal department info. [Eddie] was nt going ot give it to me.

Vish of Whittier CA (08/21/08)
I installed DISH more than 5 years ago in my house. About a year and a half ago, I moved out and rented my house. The renter rang up DISH and had my account changed to her name! Apparently no questions were asked by DISH. To make matters worse, she had set up a password to access any account information.

Last month the renter deactivated the account and vacated my house. I returned last week to my house and asked DISH to resume my TV service when I got the shock of my life. They are saying that I can't access my account or reactivate my receivers since the account is not in my name! I told them they had no business to change the name on the account in the first place without verifying ownership of the property. They are stubborn and refuse to acknowledge their mistake.

Further, they are refusing to change the account back to my name even though I had told them they could verify that I am indeed the title owner of the house. Be warned!!! DISH is not checking ownership of property before changing account information. If somebody requests a name change on an account, they accept without any cross check with property records. My battle has only begun.

Major: My account identity has been stolen and DISH has helped in identity theft and account tampering. Minor: I am unable to reactivate my account and I have no tv coverage.

James of Akron OH (08/12/08)
My HD doesnt work properly and all they want you to do is call customer service who transfers you to tech and after 40 minutes nothing is done or fixed. All they want is you money. If you ask to talk to a supervisor your put on hold or even hung up on apparently they coul care less,

Im being billed 20.00 a month for a service that doesn't work. If you drop HD service they want to charge 7.00 a month for a reciever that is no good to you. There should be some class action lawsuit filed on behalf of customers and Dish made to have better customer service,

Valerie of Brooklyn NY (08/02/08)
My Dish service was out From July 30,2008 to present. When I called the office at above number I was told no one will be able to correct the problem until Wednesday August 6,2008. I explained to them I have a son with Autism and how can I explain no tv service to him? This is the third time in four months this problem occured and it was no fault of ours.

The tv keeps my son charm and he likes to look at the cartoon channels and smile.

Eileen of Helendale CA (07/31/08)
On Monday, July 28,2008, I received a telephone call offering me an upgrade with DishNetwork. This upgrade would allow me to get two new receivers and a lower price on my monthly bill. The person I spoke with that day told me I would receive a call in two weeks to confirm my order and set an appointment for installation.

On Wednesday, July 30 I received a call from the same person asking if I was ready to place my order. I was a little surprised to get the call back so soon but listened to what she had so say. When I agreed to place my order and set a date for installation I was transferred to her supervisor who was Sandy. The call went on and on. First I was told my bill would go down from $62.99 to $49.99. If I wanted to upgrade to a DVR system that would be available for $69.99. I told her I wasn't interested in paying more. So she said she would sign me up for standard.

Anyway, the price of the receivers changed a couple of times and just before I cancelled my order she asked me for my social security number. This was a promotion for new customers and she was changing the account from the current customer to my name so I would receive the new rate. I refused to give any of my social security number to her and I told her to cancel the whole thing. There is no way I would ever give my social security number on the telephone or on the web. I think people need to know this happened so they don't give anyone information that could be used in a bad way.

I avoided any of these problems because I did not complete the transaction.

Rossana of Gretna LA (07/29/08)
ordered service. was promised a $50 Visa card and 1st month free (person specifically said I would not a get a bill for an entire month). Never got my gift card and got a bill in less than 2 weeks. When I called to complain, given excuses, such as gift card offer is from a partner and not directly from them. But I called their direct number from their website.

Unhappy with false advertising. Unhappy with the channels. Decided to swith (found better deal). when I called to cancel, they said I was under 2 yr contract- of which I had never been informed. Immediately they threatened to charge me $220 cancellation fee. Very rude. When I asked to speak to manager, there was no manager on duty. then they put me on hold for ever until I hung up. I had previously had Dish Network in a different state and never had any trouble with them.

Cara of Pelham NH (07/25/08)
Dish Network contractors call all hours of the day, everyday, to sell service. Have been told repeatedly to stop calling and they still call. I am on the Do Not Call List. I have contacted Dish Network only to be told there is nothing they can do since it is a contractor. I will never buy anything from them.

Patrick of Richmond KY (07/23/08)
When my wife and I got divorced 18 months ago and I moved into an apartment, I called Dish Network and had the account transferred into her name. For almost a year she paid the bill under her name. She decided to move and I bought the house from her. When I moved back into the house, Dish Network had already been cancelled by her. I decided not to renew.

Two months into living in the house, I checked my bank balance on line and found a debit for $400 issued by Dish Network. Thinking it was a bank error that would be soon cleared up, I did nothing. That same day, I arrived home to find an empty box on my doorstep with instructions from Dish Network to return the receiver in the box, or otherwise lose the $400 they had taken out of my account.

I called Dish Network and tried to explain about the possible consequences of taking $400 out of my account without any prior warning. They said that even though the account had been in my wife's name for the last months of the life of the account, I had signed the lease form in the beginning and was still deemed liable for the equipment. While I don't agree with their reasoning on that, I can let it slide - someone needs to be liable for their equipment.

What I think is wrong is that they were able to take $400 from my account without warning and hold it to ransom while I returned their equipment. Luckily, I had the equipment and was able to return it, getting it there by UPS on July 18th. Today, July 23, I was told by a representative of Dish Network that it would be another 5 to 8 business days before I would receive a refund. They have my money since July 15 and I won't see it again until possibly July 31! Why could they not have contacted me to see if I still had the equipment and could return it before they hijacked my money? This policy stinks!!!

I'm lucky that I can afford to have $400 held hostage for a few weeks while Dish Network wait to get their equipment back and then go through their internal paperwork to decide to give it back to me. But what about the people to whom $400 could be their month's rent, or their children's food or the cost of their medicine? A policy like this where Dish Network takes the money first then asks questions later is dangerous and could seriously hamper someone's ability to live. Also, taking money out of someone's account like that could seriously damage their ability to pay their other bills and cause them to have credit issues through no fault of their own. Is there anything you can do to stop it?

Sandra of Cascade WI (07/22/08)
5 to 6 calls per day from DISH resellers. Several issues: 1. We have repeatedly pushed the button when prompted to be removed from the call list. The calls keep coming at all hours of the day into the evening. We are on the DNC list and have been for sometime.

2. Calls are disconnected when we push #1 to speak with an operator. While our intention is to speak with a live body to reinforce the fact that we do not want these calls and we fully acknowledge they violate the DNC list, the phone is disconnected within a minute or two of being on hold and we never have the opportunity to speak with a live person. Our frustration with this is high and these resellers are knowingly violating the law. The final issue that prompted me to write about this issue was when my husband said do NOT call this number again ever Response from reseller: We will call you tomorrow My husband had the person repeat it because he was stunned they would actually speak to him in this manner and so blatantly VIOLATE and DISREGARD the request!

Consequences: 1. Frustration at not being removed from the call list for each of these companies in spite of requesting they never call again 2. Lost time (for two extremely busy people) 3. Stress over not being able to fully control our own choices as consumers when we have been on the DNC list for sometime now which clearly states we do not want to receive solicitations. 4. Being treated with such disregard for the law by a person who clearly knows they can hide behind a phone number that is not coming up on our Caller I.D. nor retracable.

Michael of Rayland OH (07/17/08)
I have been a very happy Dish Network subscriber for over three years. In March I moved from Florida to Ohio where I found out that the Dish network was unable to provide local channels which was a deal breaker since the need for local weather is very important. The Dish Network was very accommodating when I left Florida and put my account in pause at no charge while I was making up my mind to continue with Dish or not. Because of the local issue I decided to close my account and return the equipment. The last week of May I called customer service to close my account and they said that they would send boxes to my home to return the equipment.

I left Ohio for job training in Alabama and told my wife that when the boxes arrived to return them as soon as possible. Well, time went by and no boxes. After a month I got tired of waiting for the boxes so I called Dish customer service and it turns out they sent the boxes to Florida. Worried that they will charge me for the equipment, I asked them to send the boxes to Ohio and he assured me that I would not be charged and that my time to return would be restarted. Needless to say we are still waiting for the boxes and they took out $600 out of my bank account yesterday.

I called customer service for the third time and they said that they sent out the boxes and since there is a provision in my contract to automatically take out funds from my bank account they have the right to take out the $600. I tried to explain the situation and told the representative that I still havent received the boxes and that the person I talked to the last time extended the return time. She told me that there was nothing she could do for me. She said she would send out another set of boxes and that it could take up to two weeks after receipt of equipment to receive the $600.

The Dish network should have tried to contact me about the equipment before taking out the $600. It seems to me that they really do not want the equipment since it is now old and the $600 will help their bottom line. I was a Dish supporter, but no more. Because I just started a new job after being out of work for three months, $600 is a major inconvenience.

Curt of North Hollywood CA (07/16/08)
asked for support on account internet access. They said they could not reset the password or do nothing at all or had no other tier of support or other number to call. they just said fix it yourself, basically and kept repeating the same stuff over and over like robots.

No access to account from internet at all.

Vijay of Kanpur WV (07/16/08)
my dish tv connection is not working properly for the past 10 days.even after repeated complaints nothing has been done. I deposited the rent for period jan2008 to jan 2009 through slip no.208 in jan 2008 still they have not taken it in their account.

Pearl of Fremont NC (07/10/08)
I called to get satilite in our bedroom for my husbands birthday. I was told that I was due for a update. That I was able to get a $100.00 rebate if I got a DVR. I was told that the person that installed it would leave me the paper work to get the rebate. The boy forgot to leave it. I called and they told me they would mail me one. After waiting a few weeks I called back, they said they could see where I called and that one had been sent. I waited a week or so and called back, only to be told that one had been sent, but was sent to the wrong address. They asssured me that one would be sent that day.

After waiting a reasonable amount of time, I called back, this time I was told that the rebate offer was out of date. I tried to explain that I had been trying to get the coupon ever since I received the instulation. I talked to a supervisor who told me the same thing. I havae been trying to find out who to call or write that could help me. I have just got the bill paid. I paid a little each month until I got it paid for. I tried to tell them from the beginning that we were on a fixed income and could not afford to pay for a DVR. They assured me that with the rebate I could get cheaper than with a regular box. Which I called to get in the first place.

The only damage that I have is that I do not trust DISH NETWORK anymore. God Bless,

Paul of North Port FL (07/09/08)
Changed from cable service to dish network in June, 2008.

The channels that are advertised are mis-represented. Dish network claims that I would have all the same local channels that I had with cable in the package that I selected. I do not get any local channels. If it rains the service is lost. Being that rainstorms are a daily occurance in Florida throughout the summer this is my main concern! I have contacted dish network and was told that all satellite (dish) services are affected by weather conditions. All it takes is a light rainstorm and the reception is lost with an error screen that reads aquiring service and the reception is lost for at least thirty minutes each time it is lost. I have lost reception 5 - 6 times per day on some days. It is entirely dependant on the weather.

All subscribers must sign up for a two year service agreement which is all about dish network and offers no customer protection for problems such as mine. The service is not acceptable and I am inquiring about what a consumer can do if the service is NOT acceptable?

Kamran of San Diego CA (07/09/08)
I have been repeatedly getting calls, around 5 calls a day from their call center that's most probably located offshore. I have been and am a dish network customer for years now. I told them again and again to take me off their calling list but they would not listen. Eventually after about 4 weeks of continous calling from them (5 times a day!) I lost my temper and the customer support rep at the other end hung up the phone.

I got a call immediately after he hung up again from dish network (since the calling number was the same ) but this time it was a girl with Pakistani accent who started to seduce me. I cannot believe that dish network could stoop so low. They are still calling me 5 times a day!

The consequence of all this is that I am being disturbed at odd hours. My important calls get interrupted because of their calls which are 5 times a day and I dont have any way to stop all this nonsense. Specially, the tactic that they used to have a Pakistani girl call me to seduce me on the phone - that shows the credibility of dish network as an organization - its a shame.

John of Mount Morris IL (06/22/08)
We have subscribed to Dish 100 for 6 months now. We had Dish Network for several years until 3 years ago when we moved and decided to save cable running and use Comcast cable because we also had Broadband internet with them. Then we decided to try Dish Network again due too Comcast increasing their charges and not improving service. But Dish Network is hardly problem free.

We have many issues with pixel problems showing up in some of the channels. Our signal appears to be marginal at best. Of course Dish technical tells us signal level is OK. However when a technician comes out they indicate that it is weak. I personally think the digital compression is getting worse and is probably due too Dish adding HD channels. I know bandwidth must come from somewhere. I had the same problem with Satellite Radio XM. They sounded great at first. Then after adding so many channels they became so compressed, some music channels were worse then MP3. I really advise people considering Dish Network to make sure you can get out of your agreement if you end up like me unhappy with the quality.

Stuck with Dish until contract expires.

David of Salem SC (06/09/08)
I do not have their service, I have DirecTV who I am satisfied with. Dish Network sales people call me every day and have for the past year and I have two phone lines. I have asked many times to be added to their do not call list and recently I submitted my name to the National Do Not Call List. The people that call are absolutely the most unprofessional group in the business today. When asked to be removed, they hang up and several of them have used foul language. They say they have many call centers and that this call center is calling for the first time.

For the way they have treated me in just trying to solicit my business, I will NEVER do business with the DISH Network. We are people who answer our phones because our children live far away and our parents are ill. Many times we have run to the phone to hear the same thing over and over and over again from a company who has absolutely no concern about how much of an inconvenience they cause. I hope they go out of business.

Vickie of Beaver Dam KY (06/08/08)
I made a payment arrangement to pay my past due payment on 6-6-08 and told me that our programming would not be interupted! Today 6-7-08 we have no programming! The payment was at a contracted business at 10:00am 6-6-08 we were watching programming last night. Why does this happen,the payment should not take long to post on computer.

my services was interrupted. My husband is dissabled and this is entertainment while I am at work.

Earlen of Belgrade ME (06/06/08)
At 1.27pm on 06/06/2008 my wife answered a phone call from a telermarketer for dish network and after he finished telling her about it, she told him she was not interested and would he please see that our name was removed from the call list. His reply to her was... [an extremely crude comment]. needless to say she couldn't beleive what she heard and said to him (what did you say) and he repeated it. I intend to file a formal complaint with consumer protection Monday morning against dish network.

Elettra of Landrum SC (06/06/08)
If it's any use, the company cuts transmission during times when I am asleep and taping- - -beCAUSE I cannot stay awake, etc. Seems obvious that they should do mechanical sdjustments on their OWN time. I can't afford an attorney for such a tiny thing as this- - - so, forget it. That's what they count on.

Vivian of Daytona Beach FL (06/03/08)
I move from Altamonte Springs FL to Daytona Beach FL on April 26. I call on April 26 for Dish Network to pick-up their equiqment about six times between April 26 to June 2. Each time they say that the boxes will be deliver 7 to 10 days. I have not received the return boxes. I can not pay for this equipment because their policy is after 30 days payment will be applied to me. I am a unsatisfied customer. What do I need to do?

Laura of Fort Worth TX (06/03/08)
Yet again I come home to find that Dish Network is not working on some channels. I spend a total of 36 minutes on the phone speaaking to someone in India who can barely speak English and after going through all the steps to fix my problem to be told that I will need a technician to come to my home at a charge of $29 on Friday (5 days from now) between noon and 4:00. I work for a living! As a single person if I don't work there is no money coming in. I ask if they could possibly come after 4:00 and I' told No.

Last month my remote was working and I had to purchase a new one at a cost of $35. I am very upset about the lack of customer service Dish Network provides. They are very happy to take money from Americans for a service they sometimes provide but can't hire Americans to handle concerns (or at least someone we can understand) from their clients nor will they provide the service unless they pay an extra fee. I'm already paying over $70 a month for service. I was told my contract expires in August 2008. In a few months I will be looking elsewhere for a television provider.

Humara of Lorton VA (05/17/08)
I been dish network customer since 7 or 9 years and never late on even 1 payment ever,but always have problem to watch programs i am paying for and when ever I called them it took hour or more each time and there tech support ask me to do lot of thing but atlast always they cannot fix the problem and told me that we have to send the tech to you with the charge of $29.00 and after few days or some time after few months same problem,

whenever I asked them to let me talk to supervisor they hasitate to let me talk to him or they said no one available right now. I am paying for the programs I cant able to watch and scared to call them because calling them is wasting your hour or more and result is none except they schedual the tech to come out and a charge of 29$ and you have to take a day off to wait for them and still paying a lot of money every month for nothing. I am really frustrated now and keep talking to them and I able to talk to one of there supervisor (TOBY) and explain him everything but result is nothing. Please solve my problem If anyone else have these international channel available I will never have dish network service but I have my mom she is ill and have to be stay home all the time thats why i have these international channel.

I am paying them since 7,8 years and hardly able to watch these channels I am payng for and all the time have to spend lots of time on phone with them and take a days off all the time to stay home to wait for tech to fix the problem Rather then saving these days to take my kids or my self to the doctor in result I have to take days off without pay

Gene of Mt.vernon IN (05/13/08)
Dish Network problems. I am paying for services that I am not receiving. Can we get a group of consumers together to ligitate this?

Not receiving the channels that I was promised

Sonja of Cotati CA (05/12/08)
After 11 years with Dish Network, never a late payment and always paying for their highest Premium Package, we are disgusted and shocked at the treatment we received from Katie at Dish Network. She kept calling our house asking us to perform tests checking for phone lines being hooked up on all of our receivers (we have 5 Dish Network receivers, 4 of which are also DVR's). I refused to perform these tests because we don't have phone lines hooked up on our receivers (we get all the HBO, Showtime, Max, Starz, etc. - why would we order pay per view movies?)

I asked Katie to stop calling us about this. She persisted. I asked her if she wanted to lose us as customers by persisting in demanding that we perform test on all 5 receivers. Apparently, she didn't care. I asked her when our contract was up (after all, when we lost East/West coast channels a year and a half ago, we UPGRADED with two more DVR's so that we could tape more shows at the same time) and she said August (not true). I said, fine, you keep calling me and by August I will cancel our service. That was the end of the conversation. I did not yell, berate, or curse or otherwise misuse dear Katie. I did, however ask to talk to her supervisor, and she would not let me. Fine, that was the end of the call.

This was on Saturday morning. Katie must have taken matters into her own hands, because she shut off the service to four of our receivers and left us only one to watch over Mother's Day weekend. She also vindictively locked our account so that no sane customer service rep could unlock it when we called back in. We did reach a very nice customer service rep (agent #2S3)who told us he didn't understand why she was asking us to test phone lines because our receivers do not require a phone line (you think after 11 years we didn't know that?), but he could not fix it until we called this other number where Katie was at.

The consequences are that we got a much better deal from Comcast for the same premium packages. We cancelled our Dish Network.

Jim of Dallas TX (05/08/08)
My DVR 722 has been acting up and basically gets to the point you can't control it. All you can do is unplug it and plug it back in and wait 5 minutes for it to come back up. I called Dish Network tech support and after getting disconnected by 2 different people who put me through 20 minutes of the same questions, I called back a 3rd time and had the person tell me the DVR needed to be replaced. So I asked what could be done to get the current recordings off and onto the new DVR. I was told that wasn't possible, unless I wanted to have them enable a port for an external harddrive and that would cost $40. I asked if there was a way to have the port enabled for a couple days to give me time to copy the recordings over and they said no, once it was enabled it couldn't be removed.

I asked to speak to a manager as it doesn't make any sense to me why I should have to pay $40 for something that isn't my fault and not something I ever plan on using again. The manager said the same thing that there wasn't anything they could do. She said they could apply a $20 credit for the trouble I was having with the DVR so I told her to go ahead. She put me on hold, came back and said the credit had been applied and the port enabled for the ext. hard drive. I never told her to enable the port and she proceeded to insist that I had given her the ok. I told her to remove the credit and the port activation as I wasn't playing for it. So now suddenly it was possible for them to remove the port activation.

This really upsets me since I don't feel I should have to pay anything to resolve a problem with their equipment. I know other people have experienced this problem and had to lose recordings because of equipment issues out of their control. What bothers me the most is that Dish Network simply doesn't care. It costs them nothing to activate that port, yet even though the problem is with their equipment, they won't waive the feel to help keep a customer happy. I just don't get it, but can assure you that I'll be cancelling my service once my contract is up. I think Dish needs to take a lesson from Tivo - with the Tivo DVR you can their DVR to a computer without any charges!

Glenn of Perrysburg OH (05/03/08)
It took my 2 phone calls, 7 letters, including one certified letter, to get the $100 rebate promised. I ended the service and they wanted me to climb onto the roof to retrieve a portion of their equipment. I have NEVER had such lousy service in my life.

Beth of Santa Monica CA (05/01/08)
Dish Network has horrendous customer service. Our receiver completely went dead. We were told that they will send out a replacement with in two days. Three days went by it did not come. We called again (after being switched around 2x's and having to tell the same story over and over). The order was never placed. They assured me that they would send it out immediately and overnight at their expense. 2 days go by- it has not arrived. Call again talk to supervisor... we are sorry for you inconvenience I assure it will go out today and be overnighted.. another day, another day no receiver.

No[w] it is 8 days. Call again and was told that order was never placed. I asked what could possibly be happening. Sometimes, they explained, your order does not process correctly and not sure why no one called us. Finally someone there connected with a senior supervisor (someone I was not allowed to talk too-they assured they took care of it and it would come. 3 days later (10 days total) no receiver. Unbelievable. The ironic part is I am a valued customer. What happens to those not valued. I am canceling with them and moving on. Customer is a horrendous system where everyone is programmed to just apologize and not really take action. How can you run a company like this?

Barbara of Summerfield FL (04/30/08)
I got a new cell phone the end of last year and they keep calling me to pay my bill for Roberto. I explained numerous times that I wasn't that person and they are still harassing me. How can I stop them? My cell company can't block their calls. I don't nor ever had Dishnetwork. That doesn't seem to satisfy them.. They call my cell every other day. a new number for them called today. HELP!

The use up my minutes and threaten to take me to court.

Tyler of Romeoville IL (04/15/08)
I was charged $9.95 for an adult pay-per-view that I did not order or view. I phoned Dish Network and they were unwilling to give me a refund.

Wil of Flowery Branch GA (03/12/08)
Had Dish since 1997 (11 years) and finally had enough of their customer no-service from India. After contacting the executive offices of Echo star and Charlie Ergen, I realized again after 11 years I decided to cancel my service and just deal without TV. I was transferred to the retention who started quizzing me about why and what TV provider I was going to use, and I said RABBIT EARS or no TV at all. I was tired of the customer no service, and the terrible stations that are forced on us with no choice. The representative said that my reason was not good enough, and they would not turn off my service. This went on for a month, and I finally impressed upon them that I would not pay for TV any longer, that I was not a subscriber; and they said they would ruin my credit report.

I wrote three certified return receipt letters to Charlie in Colorado. My service was then turned off, albeit I got billed 20 bucks for it. I paid this amount. To this day I get a zero dollar email statement that every month I forward to DISH whose Customer NO SERVICE every month have to have my phone number; and after going though the motions, they promise I would not receive any more zero dollar bills. Well, you got it. I keep getting them.

This is basically written to get this off my chest as I know no one cares what DISH does, or it would have stopped long ago. I just wish that DISH would stop zero billing me, calling me to come back. I have since October lived totally without TV service as I am in the country, no cable availability and I will not try Direct as I have heard horror stories about them being as bad as DISH No-CUSTOMER SUPPORT. I for one would rather eat dirt than give them good money for NO SUPPORT. I just wish these annoying zero dollar bills would stop. But I guess DISH and the public get what they pay for when they outsource to India to pay .47 cents an hour wages.

Darrin of Avonmore PA (03/08/08)
Dish network solicited a 40 dollar rebate if you signed up for Starz Movie pack. They said just send in 3 bills showing you had purchased starz. My december bill showed I purchased showtime. I called customer service and they assured me that when i get my January bill it would reflect that I had starz for December and January. I never recieved the January Bill. I called and asked for a duplicate. They refused to send it and told me to go online to retrieve it. I went online but could not retrieve it. I again complained but got no results or proper assistance.

I called again and finally was connected to an Executive. He said I was doing something wrong if I couldn't retrieve past bills online. I informed him I tried numerous times and can only get current bills. He said he would send me statements from December, January and february. Today I recieved a duplicate for my March bill. I also noticed it didn't show on the back of the bill that I had Starz. I have been a dish network subscriber since 1998. I find this to be extremely aggravating and have given up trying to get the 40 dollar rebate.

Thelma of Charleston WV (03/03/08)
I canceled my Disk Network Service in WV on January 5, 2008 and returned the receiver to the company on January 21, 2008. They sent me an UPS mailing label, not a box, to my Florida address. On January 21, 2008, I mailed the receiver using their mailing label and shipped it from Palm Bay Florida to their company in El Paso, TX. As of March 4, 2008, they still have not given me the $100 credit for the equipment. Dish says they didn't receive the equipment and won't give me their tracking number that was on their mailing label.

I have called Dish Network 6 times and explained this problem to 6 different customer reps who couldn't speak clear English. Frontier Communications sold me the Dish Service as a package deal for telephone/internet/TV; I complained to them. Dish Network won't give me a local telephone number of their branch in El Paso TX. What do I do now?

Salli of Wahoo NE (03/03/08)
I had Dish installed in 8/07. After 30 days, called because receiver 322 would go to the error screen. A tech walked me through the steps to fix this. About 30 days later, same problem. Called again, another tech walked me through the same steps to fix problem. Told me to just try it for another 30 days to see if this fixed the problem for good. Did not wait the full 30 days before same problem. This time I told them that someone had better come out and fix it or take it out. I had not been able to reach the installer, so Dish sent someone else. They had to rewire the entire outside because the first installer had pieced together about 5 sections of the cable and he said it would eventually be nothing but problems, especially when it rained and snowed. Dish tried to charge us a fee for this, but we got them to take it off because this problem had started before the 30 day trial period was over.

About 60 days after this, the receiver has error messages: check switch, reception error, signal loss. This has happened every other day for two weeks. They are sending someone out in a few days, but again at a cost to me. If I did not have the 2 year commitment, Dish would be gone. I tell everyone that I know interested in satellite TV to not get Dish. I think it is unfair that we would have to pay a penalty to get out of a contract that has not worked correctly since the day it was installed.

I still have problems with this unit. Has not worked properly since it was installed. No physical damage, just frustration.

Mike of Absarokee MT (02/29/08)
DISH ADVERTISES 100 MOST POPULAR CHANNELS IN THEIR Basic Program Package. COUNT THEM--73. Several are duplicates. Less than half can be considered Popular Advertising which has expanded from 1-2 minutes, and now it's 5 minutes. Why am I paying Dish for advertising when the corporates are paying also?

DISH TV uses the bait and switch game and plays dumb. They are cheaing thousands (especially old folks) out of their mney and offer nothing to help consumers.

Brian of East Brunswick NJ (02/15/08)
For the last six months I have had a cell phone provided to me by my employer. In those six months I have received automated telephones calls from Dish Network, both in English as well as Spanish seek payment for services. I do not have Dish Network services, never had nor at this point ever will have Dish Network. I have called their customer service line six times since receiving this cell phone number and have told that the person who used to have this number does not have it anymore and to please stop trying to reach them at this number. On each call they have assured me that the calls have stop and today I received 4 phone calls, 2 in Spanish and 2 in English. If this is an example of their customer services I feel sorry for their customers.

Billy of Rutherfordton NC (02/13/08)
I ordered dish network Jan 2007, got the high def package in Feb 2007. Local channels are not available in high def but was told they would be available in 2-3 months. I am currently paying for the local channels. I have continued to contact dish network since may 2007, asking them when the high def broadcast of local channels will be provided because I have been paying for the service since feb 2007 and they continue to not be able to provide me with a date, not even an estimate date. The interesting thing about this is, I contacted all the local channels in my area and they all provide high def broadcasts since apr 2007. They say the problem is with dish network not wanting to step up to the plate. The real interesting part is, direct tv is providing the broadcast of local channels in high def, they are not charging for local channels and they are charging $10.00 a month less for the high def package. So, based on this, dish network customers are really being unfairly charged for services that are clearly available to this viewing area and at a substantial higher cost.

I am not getting the service I am paying for and paying an additional $120.00 a year for the high def service as well as the $5.99 fee for local channels a month as well. Unfair that we have to pay twice as much for the same service provided by direct tv and not getting what we are paying for as well when it is clearly available to the public.

Chauncey of Oceanside CA (02/10/08)
We have been with Dish for over 3 years, we have made many complaints to them on their programming and all the PAID COMMERCIAL PROGRAMS that they show. Then when I went to turn on my television, we had NO services, NOTHING. I called Dish and they said they turned off my services so I would call them, they wanted my physical address! They had NO rights what so ever shutting me off, and NO rights to my physical address. We had this Dish installed in our RV and our bills have been paid and our bill WAS paid and they shut us off saying they would NOT turn us back on unless I gave them a physical address that they had NO right to!

I plan on taking Dish to court for them turning off our services more than once to get our address that they have no right to. They have crossed the line. Furthermore, when we did sign up for Dish, we did NOT agree to pay to watch all these paid commercials and I have written Dish 5 times but have never, not once got a reply from them. NOT ONCE! And I feel that them shutting down my services even though the bill was paid, so they could acquire an address was not only intrusive, out of line but illegal and I want to bring charges against Dish for doing this.

Carly of Belle Vernon PA (01/22/08)
I used to work for Dish Network. I have read most of the complaints here. While I was working at Dish Network, I was aggravated by how RUDE the customers were. Now, not all of them were rude, but most of them. Seriously, do you expect everything to be free? Just like any other company, Dish has rules and policies that they have to follow. Now I know some people who are in the customer service field shouldn't be working in customer service. Trust me I know. I have about 7 years of customer service experience. I can deal and work with different types of people. But let me tell you, if you are extremely rude to the Customer Service Rep, they aren't going to help you. Just a piece of advice.

Victoria of Fuquay Varina NC (01/17/08)
I have been receiving harrassing phone calls from Dish network that my bill is in default. I have made several calls and been advised that my bill is not in default. I am now getting phone calls 2x week that they are going to turn my programming off, and now charge my credit card for the use of the equipment unless I return the equipment. I have made several calls to get these phone calls to stop but with no success, this has been going on for about 2 months.

The phone calls come in the middle of the day and in the evening. I feel I am being harrassed by Dish Network for no good reason. I have spoke to several representives and no one can explain why I am getting these harrassing call. I would like it to stop.

Jody of Henniker NH (01/08/08)
Dish Network offered a $100 rebate to sign up for their service. After completing all of their forms and submitting them on time, they denied the rebate. Then, after making 6 or 8 telephone calls to resolve it, their representatives agreed to honor the rebate. After 3 months of 'no action', today we received a short, curt denial letter. Forget Dish Network - they lie.

John of San Diego CA (01/07/08)
Beware! This company is hazardous to your credit! We had Dish for several years and received very bad customer service. The final blow came after we ended our contract. We moved to another city and decided to switch to a cable service. We sent back our equipment and paid our final bill and informed Dish of our new address in case there was anything else. Dish credited our account after receiving the equipment, but apparently over-credited us by $50.

They claim they sent out several notices asking for re-payment of the $50, but we never saw them. We would have been happy to re-pay the money, but we weren't aware of what had happened. The only bill we got was from a collection agency many months later, which we paid immediately. Now our credit has a black mark on it because of their mistake. But they've done nothing to fix the situation.

Maryjane of San Antonio TX (01/01/08)
I was getting poor reception and decided the choice of channels was about the same as I get with rabbit's ears (If you discount the PPV, Latino and porn channels I don't watch) so decided to cancel the service. They wanted to charge me $173 plus a fee from the installer.

I couldn't afford it so I am stuck for another 13 months paying for what I don't use. I hope a class action shows up somewhere!

Hanan of Laguna Niguel CA (12/25/07)
I needed service, and for a week, Dish network gave me the run-a-around. Twice they told me their retailer service center people would come, and they never showed up. When talking to their tech support, one hung up on me and the other left me on hold for 15 minutes waiting to talk to a supervisor--and then the line went dead. I am going back to cable.

Lawrence of Atlanta TX (12/22/07)
My Dish-Network Statement says that I am paying for America's Top 100 Programming with Locals. However, channels that were in America's Top 100 have been moved to the Top 200, and I am now only getting the Top 60--which according to them doesn't exist. However, they sent me a new channel line-up by e-mail that shows a Top 60, Top 120, and Top 180. I am getting the Top 60. When I asked for a copy of the America's Top 100 channel line-up by e-mail, they said they could not send me one.

Connie of Greeley CO (11/29/07)
I took advantage of a Dish Network offer to upgrade my DVR as an existing client and receive a one time credit of $100. I had heard about their reputation of not sending the rebate money, but had been happy with the company in the past, not anymore. I have documentation of the rebate form, proof of certified mailing and receipt of rebate at DISH NETWORK.

They said I did not send the form in time, even though I told them I have proof of mailing because of their past reputation. Then they said they could refund me at $10. a month, even though my rebate form indicates a one time $100. credit. The associates start out pleasant and then they go deaf and are rude and unhelpful.

Cynthia of Savonburg KS (11/21/07)
In May, we received a certificate from a friend to sign up for Dish Network. On the coupon from her it said we were to get Free Activation, Free Movie channel for 3 months, Free Installation and a Free optional DVR or HD Receiver upgrade. We got the free activation and the free installation, but when the technician came to hook up our dish he told me that he did not have any DVR's with him as they were out but he would send us one. We never received it. I called back to Dish Network in August; they were going to send us one in the mail. We never received it! I called again in October. Same story.

I called today and now they want to charge me $149.00 to get it. I told them the situation and now they claim that when we called in to initially order our Dishnetwork that we failed to tell them we wanted the DVR. I told them of the certificate and what it was to include, but supervisor told me that we did not tell them we wanted a DVR. It was supposed to be FREE! I just think they should honor what they advertise!

Lory of Sherman Oaks CA (10/29/07)
Dish Network is charging my credit card $300 for a broken equipment that I was never informed to return. I was told by an associate on the phone to trash the equipment. This is a pain of 3 months' mess in my account. I ended up closing the account--and learned my lesson not to believe all their offers.

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Roger of Fort Worth TX (10/13/07)
Both of these individuals were rude, hostile, and unprofessional. They treated us like we were idiots. Made promises that they immediately back pedaled on or attempted to change. They were rude and obnoxious to my wife and I and the Service Technicians from Dish Network. Mark spent 20 minutes arguing with us about transfering us to his supervisor, and then Ken...Who is supposed to be the supervisor continued to argue with us about every single thing.

Ed of Vancourt TX (09/24/07)
I signed up for high speed Internet service with DishNetwork in December 2006. During the 1st week in September 2007 it no longer worked. After waiting 2 weeks for the technician to show, taking a vacation day, no one showed up. When I called, they stated their techs are very busy, apologized for the miss, and rescheduled the tech for the following Monday. I took another vacation day, and again no one showed up.

When I called again to customer service I eventually was told that DishNetwork outsources their service to a 3rd party, who in turn outsourced the service to a vendor who was not trained to repair DishNetwork systems. I was told it would take 3-4 weeks for someone to be trained. I promptly told them to cancel my service. They then had the audacity to try and hold me to my 18 month service contract - hold me to a contract that they couldn't honor themselves.

DishNetwork has a great product as long as it works. When it goes down, their service is the absolute WORST service I have ever experienced.

I earn 20% of my income from home through the Internet. This has resulted in me having to make daily trips into town to access the Internet, wasting my time, wear and tear on my truck, and wasted gas.

Sharon of Dammeron Valley UT (05/10/07)

I was a Dish Network customer for 5-1/2 years, never late on a bill and had premium package plus locals & HBO & Cinemax. When I signed up I received a Dish 501 DVR; when the hard drive died after 5 years they sent me a refurbished 501 with the same 30 hours of recording time. It was a piece of junk, and went out a few months later. I called and was told by a service Rep that their policy is to replace customer equipment with the same model, only a refurbished one. I was told that it would be several hundred dollars to upgrade to a new receiver. They don't make, carry or support the 501 any more.

I called Dish to disconnect my service and they passed me around to a couple of different people in an attempt to get me to keep my service. They offered a new dual channel receiver with 100 hours of record time for $69.00; when I said that I shouldn't have to pay anything for an upgrade she offered to give it to me for free. The way they do business is horrible - one shouldn't have to threaten to disconnect service in order to get Dish to treat valued customers (their words) in the same manner they treat new customers.

Barbara of Corona CA (03/31/07)

For the past few months, our reception in our family room has gone from bad to worse. I started calling in Jan. of 2007 about the loss of signal. The first three calls took me through the troubleshooting process. The fourth call they sent an install tech to trouble shoot the problem. He said that he could not find anything. Two weeks later the same problem happened, they had me do the troubleshooting process AGAIN, this time with no progress. They tried charging me 39 dollars again to fix a problem that was never fixed in the first place. They sent out a troubleshooting technician. This tech replaced 3 connections that were using substandard connectors. They got the signal to come back on.

Two weeks later the same thing happened, only with one satellite this time, not both. They sent an experienced tech out who looked at the system, and found the problem. He said that it was the cable that was coming into the house, and that it needed to be replaced. The tech finished his work, made sure the system worked properly and said that the problem should've been fixed by the first tech, and that if there was any other problems that the whole system would have to be replaced.

Well, the same problem happened again today, March 30, 2007 and the customer service rep. that I talked to was rude. She told me that it would be 99 dollars to have someone come out and fix the problem. She had me go through the troubleshooting process again and talked to me as if I was seven year old little kid.

Deloris of Danville, IL (03/11/07)
I have been with Dish since 1996 and have been quite happy with them until last year. They have sent me 2 replacement receivers this year. Since last year, my receiver has been powering off and on by itself and interupting my programming. I have called so many times I can't count. Finally when they sent me the 1st replacement, I started keeping a log of all the times I had a problem and I ended up calling about every other day.

Then they sent me the 2nd replacement a few weeks later as well as a technition to hook it up. He left and it started doing the same thing so I called again and they sent 2 more technitions out to check the dish and the wiring. That didn't help, it is still doing the same thing.

They want me to either keep unplugging the receiver and powering it back on or spend more money to upgrade.

M J of Mountain View CA (02/26/07)
I repeatedly receive calls from Dish Network asking me if I want to sign up. My phone number is on the Do Not Call list and I have repeatedly asked them to not call me again to no avail. This has continued for months. One time I asked to speak to a supervisor and both the representative and his supervisor got on the phone and were extremely abusive and made sexual references. I hung up and called the police and I have also filed complaints on Dish's website and with the BBB and am waiting to see what happens.

Talal of Los Angeles CA (02/12/07)

I have not had proper connection service since the beginning of December 2006. I have been contacting Dish Network on a daily or weekly basis and they have failed to fix the problem. As of to date, I still don't have Dish Network reception. Technicians come to the house to fix the problem, but the problem is never fixed. We have not had TV reception and we are still charged for service.

In addition, it is really time consuming to be sitting on hold for over 30 minutes at a time without even getting the proper help.

Shawn of Redding CA (12/13/06)

We ordered Dish Network a few months ago when they advertised a lot of free gifts and cash back. They have honored almost nothing. 1. We followed all the procedures to get the free pizza for a year for ordering Showtime. After three letters back and fourth over 5 months, they still didn't honor it. 2. They had a free system which we never got. 3. They had a free airline ticket which wasn’t “free”. 4. We were supposed to get $10.00 off a month, but it took four months. 5. They charged us an extra $5.00 every month for multiple TV’s when we only had one. We tried to resolve the problem with them but they will not honor their agreement so we feel we do not have to honor ours.

Donna of Richmond ,TX (09/30/06)
This is one of many solicitors that call with a recorded message from a number that appears like a residential number on the caller I.D. I am already a Dish customer!

When I push "1" to speak to a human being, the minute I say that I am already a customer, I am rudly hung up on. There is no way to contact anyone to get my number removed from this list as these continous calls are both intrusive and annoying.

Charlie of San Antonio, TX (09/08/06)
I was paying Dish Network $81.00 per month. After I had my roof shingles replaced, my Dish network did not work. I called and asked if they would send someone out to fix it. They said they would charge me $99.00. I mentioned that I had been with them for over five years and they should do it gratis. Support said no.

I suggested that DirecTV would install a whole new system for free and if they wouldn't be flexible, I would change providers. They wouldn't budge so I now have DirecTV with five months free Showtime, $10.00 off my bill for 15 months, and 12 Pay Per Views free!

Robert of Lowell MI (07/29/06)
Dish Network calceled service without warning because a receiver was used in Florida. I have used this receiver in Florida during the winter months for the past 5 years with the full knowledge and approval of Dish Network. I have always paid all Dish Network charges and fees in full and on time by credit card on file with Dish Network.

Dish Network states that service was concelled for failure to pay for service although they have a credit card number which they have been charging for the last 5 years. The alleged failure to pay will have an adverse affect on my credit rating.

K of Sunnyvale, CA (06/23/06)
I have been getting daily calls from Dish Network. I have repeatedly ask them not to call us and told them that we are registered in the Do Not Call list.

Today some one called at 6:40 pm. I asked to speak to his supervisor. When I requested Dish Network comply and stop the phone calls he let down a string of obscenities which I cannot repeat. I could also hear muffled laughter in the back ground. I am shaking at his verbal assault.

I called Dish Network to complain and was told that since it was a 3rd party call they could take my complaint but could not take any action. Isn't Dish Network responsible for the action of its employees whether they are either directly employed or contracted by them?

John of Sacramento CA (06/21/06)
I was told that if I sign up for dish network for 18 month contract, I would get a free digital camera. I mailed in all the necessary paperwork, and they told me that they had transferred me to an outside company in our conversation and that they are not responsible for the camera. I was not aware I was being transferred and would not receive the camera. I would like them to stick to their offer.

Lisa of Mckinney, TX (06/09/06)
We have had issues with the Dish Network receivers from the day they were installed. At least once a month we have to call in and have them walk us through resetting the receiver because they have lost their signal. This is for 3 different receivers. The same thing happened last night when we had a houseful of guests to watch the first night of the NBA playoffs for the Mavericks.

The dual DVR receiver was working in one room but not the other. We called the tech support line like we always do and they start walking us through the reset process. During this process we lost the signal on the other TV so we had no signal whatsoever and a houseful of guests. When we explained this to the (4th) rep on the line, he told us was a Spurs fan!

We told him we were going to cancel our service and he told us he would cut it off right now, and he did. I have never seen such horrible customer service/support.

Jerry of Gordon TX (05/01/06)
I received a promotion in the mail telling me that I had been selected to receive a dish system at no charge. This included up to 4 tv connections, free installation, free channels and a DVR at no charge to me. I called and said all I wanted was 1 additional TV connection and the DVR. I was informed that since I had dish and was such a good customer it would only cost me 49.95. I said no it said I had been selected to receive the items free. I was told it was free I just had to pay shipping and handling, this is a come on and Dish should be fined for doing this. I was selected for free equip and installation it never said a word about 49.95. This is a cheap trick on Dish's part and should be stopped.

Sindi of Tualatin OR (05/01/06)
I responded to a promotion for DISH Network and received confirmation from the telephone representative for the following: Two free American Airlines tickets, a year's worth of free ice cream, a year's worth of free DVR service and a monthly charge of $29.99. It's been two months and NONE of this was given. I have not received anything as far as obtaining free ice cream and airline tickets. I am paying over $40 a month in service fees.

DISH Network employees give me the run around and do not answer questions. I am given double talk and "coupons" that are supposed to give me discounts on monthly service that were never mentioned during the sign up. The installer said the contract guarantees everything I was told over the phone. DISH Network is in breach of contract and I want my money back. They also charged my credit card fraudulantly by signing me up for some membership service called E-Club which I specifically denied more than once over the phone. I have received my money back for this, however.

Then, there's "L," who would just like to get that rotten DISH dish off her mother's roof.

L. of Petaluma CA (8/29/04):
DISH Network equipment is on my mother's new home due to a contract the previous owner had with DISH. The previous owner states that he called DISH and was told to leave the equipment as the new owner may wish to acquire a contract as well. When we called to have the equipment removed, DISH said it was not their policy to remove it. My mother will be forced to have this equipment attached to her home or will have to pay a private company to remove it.

Tyler of Romeoville IL (04/15/08)
I was charged $9.95 for an adult pay-per-view that I did not order or view. I phoned Dish Network and they were unwilling to give me a refund.