Complain about a product or service

Optimum IO Cable

judy of west milford, NJ October 23, 2009

When installing my service the tech drilled a hole in my house to the outside and the shingles fell off. After many phone calls they came and looked and said it was there fault and to have it fixed and submit the bill. I got several quotes and submitted the least expensive by several hundred dollars in the amount of 150.00. I sent all information to them in July and as it is almost Nov. they tell me the check is somewhere and when they get it they will send it to me. After talking to floor manager today, I had finally become angry, they said they would mail it to me. If I had not paid my bill it that time, I would have been cancelled. Large co. bad business practice. They want you but just once to sign you up. I will not give up it is now the principle.

yvette of Brooklyn, NY June 22, 2009

June 22, 2009 at 2:13pm watch my show ondtelevision and tv went off saying your explorer is not authorized for use please call optimum. I call and I was told that I had past due and I didn`t pay. I made a payment on june 15 and unfortunate my payment was send back to the bank. No one from optimum didn`t contact me and say any thing about my bill being late. The bill was due on june 15.

I am very upset with optimum. Only in my area do they ask for advance payment. I heard others area like long island and queen they don`t ask for advance payment. I feel like because I live in this area I do get good service.

Dennis of Hamilton, NJ June 13, 2009

I called them concerning renting rather then purchasing my cable box? They told me that I have no choice and that I had to rent there cable box.

I am now paying 7.99 per month for a cable bos that is OLD TECHNOLOGY! IO uses the same technology that DIRECT TV has been using for the last twenty years! They have even told me that even if I do not have HDTV, I will still have to rent there cable box and pay if despite the fact. Talk about a Monopoly! This all Americans need during these4s hard times!

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