Optimum Reviews

My service was disconnected yesterday for no reason at all, I've been up to date with my payments for the past 3 years and out of nowhere my account gets disconnected! The worst part is I have to wait 2 long days just to speak to the sales department and have my services reconnected. I’m soo disgusted and aggravated! This is a huge inconvenience!

I signed up 5/29 for new services. I was told I would have a tech come out the following day between 11 and 2 PM, 1 PM rolled around and I called optimum for them to say that a tech was already out and nobody was home at the address listed. They put in another ticket for a technician to come out within a half hour to an hour mind you still didn’t receive any services. The technician called around 3 o’clock stating he couldn’t come back out because he was no longer in town. I advised he never called me before showing up. He stated there was no phone number on file but it’s funny how he called me this time and there was a phone number on file. He also verified a wrong address that was never given to them.

I've been with Optimum since I opened my business. Over 10 years. Had coax and never had an issue, only high prices. They pushed fiber service on us, it was better, faster, than the story they tell you. Let me tell you, since they switched me, I've had nothing but issues. I'm losing business because customers can't reach us. They had 7 techs out, they changed everything, but nothing helped. They themselves said it must be in the pole I requested to switch back, but they refuse to do so. I've been on the phone with them for countless hours regarding this issue. STAY FAR AWAY because they DON'T CARE about your business. IT'S NOT WHAT IT USED TO BE. They just want your MONEY.

I have had trouble with phone service for 2 years. I hate changing companies. They can never find my account. They hang up on me when I have a problem. They over charged me. I had to pay for a full month when I canceled service and should have paid for 4 days. I paid my full $50.16 for the whole month. Forget about a manager. Impossible. I would not give Optium cell service to my dog.

Okay pricing but they lied and said that my house was compatible for connection and when I received the modem I didn't have anywhere to plug it in and they're going to charge extra to install a cable box. On top of that after I got the service there's CONSTANT outages every morning and night with ZERO warning and it takes hours to get thru to customer service and by the time they run you thru the basic turn off turn on troubleshooting tree you already did 10 times the outage has passed and they call you a liar.

If you are trying to get services from this company, don't waste your money, or time and energy. Just downright a horrible experience is in your near future. This review is not accurate, because I had to add a star in order to review this horrible company. Again keep your money and run for the hills.

I am moving two states away and tried to cancel my service. They kept hammering me with offers to transfer my service. I told them over and over that their service is the worst internet service I have ever had! I am waiting for a supervisor to return my call. They probably won’t call and when I have to call again, I am going to be really mad!

The worst company I have ever dealt with. Extremely poor customer service and their prices are outrageous. Plus they treat long-time customers like garbage. Stay away from this company.

I canceled my services with Optimum on October 2025. It is May 26th and I am still spending countless hours of my life disputing their billing errors. Over and over again different representatives have assured me the billing had been solved and today I received a threat to be sent to a collection agency. I take my credit score seriously and I will end up paying again. The managers and representatives at the phones do not solve any issues and they keep referring to the computer generated bills. They did not acknowledge their mistake or offer to clear the charge that I had been told was paid.

Terrible, horrible customer service in the world, trying to cancel internet and mobile phone service almost 1 month, customer service offering bullshits instead cancel service. They are hiring people for customer service from countries even properly can't Speak English, worst customer service, don't get involved with this company.