Complain about a product or service

RCN

Thomas of New York, NY February 13, 2003

RCN has been cashing my checks late. Then threatened me with terminations of my phone, cable and modem. On top of this RCN has been cross-billing and cross-crediting my accounts, only to stir confusion. I am also being billed ficticiously for services I disconnected for as much as two months.

Gourav of Flushing, NY January 21, 2002

I had RCN install a cable modem in my home. After using it for three months I noticed that the cable modem connection was very slow, sometimes slower then a 56k modem specially on holidays, nights and weekends. I have called RCN's customer service and now what they tell me is that the cable modem connection is a "Shared Bandwidth Connection" but when the RCN's representative explained me about the cable modem connetion he told me it was a "High Speed Cable Modem Connection". He said nothing about the connection being slow on weekends, nights and holidays. RCN is the only cable modem provider in my building and I can't get DSL from Verizon yet.

Thomas of Monroeville, NJ June 29, 2001

On or about November 27, 2000 I canceled my internet service with RCN. (I had been on a monthly payment schedule of 19.95 per month, billed to my visa card.) On 6-22-21 I noticed on my bank statement that I was still being billed the 19.95/month. (I haven't used the account since 11-27-00, records show this) When I called RCN I was told that the account was still active. I again asked it to be closed. I also asked for a refund. I was promised a return phone call on 6-24-01 from billing, they never called.

I called again on 6-29-01 and talked to a billing supervisor who would only identify herself as AMY. She told me that I was responsible for the bill because I didn't call again in December to complain that I was still being billed.My contention is that I told them to stop the service, so they owe me my money back. I told them to stop the service and did not use it after telling them that. This Amy person said that her supervisor was on vacation and interestingly told me his full name. His name supposedly is Sean Swift Please help, this is no was for these people to treat paying customers

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