Complain about a product or service

Time Warner

Ron of Lima, OH November 17, 2009

A week after I got service at this address that I just moved to, they cut my service off. Said there was 2 accounts from this address from a year ago and that I must make payment arrangements to pay these 2 accounts off which is around 800.00. These accounts are not in my name and have nothing to do with me. I told her that I wasn't going to agree to pay off someone elses bill. So they cut my service and put a block on my address until these unrelated accounts have been satisfied.

Marlene of New York, NY November 15, 2009

On October 20, 2009 Time Warner was coming to my new home to install new service which was Triple Play to my new home. I have been a customer for timewarner for many years and have moved several times. This move was going to be an additional service which included Phone service, Cable and Internet service and an additional cable box with basic service. Basically better known as Triple play. On 10/20/09 when the service men arrived they installed the cable, internet, and said the service was complete. However, when I arrived at home the internet was not working the phone had a dial tone but when you dialed the telephone it would not ring.

I then called timewarner and stood on the phone with a technical person who helped me with my internet since my system is a little older. I called timewarner and told then that they had not installed the additional box and also what took place with my telephone. Within that time I called my sister and she asked if that was my new telephone. Well it turns out that cable never put in the order that I was staying with my telephone and here the journey began with service and charges that accumulated for each time I spoke with them. The telephone service took another 10-12 days. The additional cable box took about the same. The telephone voice messaging to date has not been installed and hopefully on Monday, November 16, 2009 the telephone answering service will be working.

In the meantime on November 12, 2009 I called timewarner at which time I found out that my bill was 500.00 and that I had been charged twice and that also the fees that would be included with this transfer of service were not explained. The customer service person for which I spoke with was patient and extremely attentive and saw the notes that previous customer service people had entered. My account was credited and the addtional credited amount would go to the next bill. Today, November 15, 2009 I called to view my bill on line and find that time warners billing service is very confusing.

I called the customer service again and speak to two different people, one person was Nicole Duffy who said that my telephone number was associated with another account and I clearly indicated that I have had that telephone for a long time therefore how was that possible? I requested to speak to another person and had to call back. The next customer service person was quite cheerful, however, not very informed and was reading information from a screen that misinformed the customer from what the actual billing indicates. In either case I was on the phone for about 45 minutes and tried to explain the service and needs of customer and how frustrating it is.

mari of ontario, CA November 5, 2009

My service has been disconnected due to the fact I've lost my job. I have been with Time Warner for 5 years. I asked for help payment arrangements. they did not allow me to do so. I called 3 different times and my outstanding balance kept on Increasing with each called. further more they want a deposit of 50.00 dollars, a reconnection fee of 20.00 plus a month ahead, and of course taxes

the last Representative I talked to stated if I do not pay my outstanding balance by Nov 29 the are going to charge me more. I said to her why more If the service has been disconnected already. she said this is the way it is. I feel they are nothing but rip. off no wonder they have so much money. I am trying to pay the outstanding balance but what kills me I still need to pay 89.00 more in order to get service. how do you pay with no job? I can not believe they can not brake the payments

sabrina of ny, NY November 4, 2009

They are billing me for 3 boxes instead of 2 boxes since 2,5 years do not respond no credits issued. this is fraud. they keep over billing me every month. I want credit plus damages. I keep calling over & over no resolution.

Bobby of Corpus Christi, TX October 29, 2009

My complaint starts with the additional .99 charge to recieve a paper bill. For some reason once i went to auto bill pay to avoid the paper bill charge, my statement have gone up by nearly 50 in 5 months. When i called Time Warner to complain they told me my "discounts" had expired, even though i still have all three of the services. My bill went from 124 to 174. I have not changed my services in over 2 years. I would like to inform other costumers to be weary of auto bill pay...Time Warner is very sneaky.

Debra of Gardena, CA October 22, 2009

On 10/4/09 Time Warner Cable was installed in my home. I was informed that a payment of 71.26 was due before the installation was to take place. I purchased a Money Order in the amount of 72.00 for this service. I gave the Money Order for 72.00 to the Time Warner Cable Technician before installation had taken place. As of 10/22/09 my account balance was 71.26 The money order for 72.00 has not been applied to my account. I called Time Warner Cable a couple of times prior to 10/22/09, they informed me they were looking in the situation, and for me to pay the monthly payment of 49.88 only.

On 10/22/09 I went to Time Warner Cable and talked to Jessie, she informed me (reading from their computer) that the Money Order had been sent to the wrong department. I asked for a copy of what she was reading, but she couldn't give me a copy. I gave her a copy of the money order and memo I typed regarding this mistake. Also, on 10/22/09 I paid my bill for November of 49.88 and received a receipt with an ending balance of 21.38. (I don't want any late fee). Their Tracking Number for this mistake is 1846596. I haven't received any documentation or phone calls from Time Warner Cable regarding this mistake. I'm trying to get this resolved, before a late payment is sent to TRW and put on my Credit Report.

Daryl of Winston-Salem, NC October 17, 2009

I received a letter from Pamela on behalf of Time Warner Cable. She said that I was responsible for someone else's bill. Just because the other person used to work at my business. She said that I was affliated will the other person, so they placed her old bill on my account. She said that I have ten days to pay the lady's old bill or my service would be cut off. I feel very voilated by this unjustifiable act. How can TWC put someone else bill on by account and the person do not; and has not ever lived with me. The letter was written and sent on Octobor 12, 2009. Unless I provide TWC with a light bill from me and the other person, my service will be cut off on October 22, 2009. Is it legal for TWC to put someone else's bill on my account just because I know someone professionally?

Miriam of Cambria Heights, NY October 6, 2009

I have been paying my bills either by time warner pay express or through my checking account. I notice that the payment from my checking account disappears. the amount I pay will be there for a day or so and then vanishes. I also notice when I pay via the telephone pay express the payments somehow show up and when I receive the next month's bill, it reflects that I still owe the same amount.

Something fishy is going on. I began noticing this about six months ago. Please help/investigate. I am on a fixed income, and really cannot afford this "double dipping" either done by Time Warner or its collection agency.

Frances of Lakewood, CA October 2, 2009

When I signed up with Time Warner the price for their bundle (internet, phone and cable) was 114. per month for all three. My bill from Time Warner keeps going up. I got my Time Warner bill today and its now 182.95. I called to see why it keeps going up and she said they upgraded my package and added Show Time. I never ask for Show Time, they just added it with out asking me. The cost for that per month is 15. Even with that amount taken off the bill is way to high. I ask the customer service person why it went up so much. She said you have some phone charges here that brought it up a extra 16.96 and taxes have gone up. I ask what kind of phone charges and what are the numbers that were called. She said she couldn't give me that information, it was private. Well I will be looking for a new server. They keep doing this and adding on more charges with out asking me, they just do it.

A of Cleveland, OH August 25, 2009

I received a letter from Time Warner, that contained their offer of Internet Connection (Road Runner) for 11/mo. However, I found out that they are charging me twice that amount, and when I mention the letter (that I still have in my possession), that does not ring a bell. Last week I had a live online chat with their representative, Randolph, who assured me that the issue would be resolved in 24 - 48 hours, yet nothing is resolved. At the time of the aforementioned letter, I had AT&T as my ISP, around 20/mo with no contract and no problems. Now I am stuck with Time Warner, am under contract, can't cancel and can't get my price, either. All I can do is complain.

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