Complain about a product or service

Time Warner

Richard of Mount Vernon NY (05/13/08)
I was contacted approximately 2 weeks ago by time warner in regards to my account with them. The representative then went on to state that time warner was reducing my bill by 5%. I asked why and they stated that there was no reason. So i thought that it was cool that they would do that. My mistake for thinking that i would get something for free.

Upon receiving my latest bill i noticed that it stated that i was now enrolled in the 2 year service agreement which i signed up for and i am now saving 5% a month. To say the least i was extremely upset and proceeded to call them. after getting a representative on the phone and explaining the situation. he consulted with his supervisor and then he stated that because it was less than 30 days i could cancel the agreement. he also stated that i was supposed to have gotten an agreement in the mail in regards to the 5% off agreement which i did not receive and offered me free hbo for 1 month which i stated was unacceptable and requested to speak to a supervisor. they put me on hold and then after a 10 minute hold transfered me back to the main switch board.

i know, there is probably nothing that will become of this but i just wanted to report it and that if i didn't see the statement on my bill i would have never known about the service agreement and if i had decided to cancel my service within the next 2 years they would have definitely tried to charge me.

Alex of Palm Desert, CA May 12, 2008

Alex of Palm Desert CA (05/12/08)
In Jan. of 08. I received a bill with 101.89 in pay per-view charges. I had only purchased 3 movies at 4.99 each for a total of 14.97. I called Time Warner on several occassions to get the other charges reversed in the amount of 86.92. They ended up crediting me with 35.45 leaving a balance of 51.47 to be paid. They say that they will not issue any further credit and if I do not pay I will be sent to a collections agency. I have fainlly agreed to pay just to get my bill in correct order. I do not feel that I should have to pay for charges that I did not occur. Since in the desert area they are the only cable company...I have no choice but to stay with them.

I have been happy with the service up until now. Once the charges appeared I called them and they even walked me through security codes that I could put in place. They have been rude and unwilling to deal with me. They said on several occassions that I would hear from them in regards to this manner and I have never heard from anyone. I have always had to call them. This has been going on for months. This cannot be fair on any level. All I want is the credits that I should get for products that I DID NOT ORDER OR WATCH. At the time that they were orded I was 7 miles away. And because I have a lab that chews everything the remotes in a draw.

All I want is the full credit issued and any and all late fees credited. I also do not want anything on my record that I have been late on payments.

Pyong of Whitestone, NY February 10, 2008

Pyong of Whitestone NY (02/10/08)
My internet speed with Time Warner has been running very slow for the past couple of days. I have a cable modem which supposed to make web surfing a breeze. But no, its almost like a 56k modem. I want back the internet speed I had before.

Ann of Woodside, NY January 25, 2008

Ann of Woodside NY (01/25/08)
On 12/14/07, Time Warner Cable's technician changed my modem and burned out my computer. I have already called several times and had no response. This is entirely Time Warner Cables responsibility. Prior to 12/14 at 9am my computer was working perfectly.

Due to the above issue not only was I stressed I also had to buy a new computer costing over 600.

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