AOL Shop Direct

AOL Shop Direct • Cameras • Other Items

Carl of Columbus OH (10/27/04):
I returned a camera to AOL Shop Direct. I received an E-mail on 1/14/04 from "returnconfirmation@aol.webhelp.com" which states:

"This is to confirm that on 01/14/04 we received the following merchandise for order #xxxxxxxx in our Distribution Center. Your returned mer chandise will be immediately processed in our Distribution Center. After inspection of your item, we will submit a credit to the method of payment used for your order. We will send you a follow-up E-mail when the credit is posted to your account. Please watch for this important notice from AOL".

Since receiving this E-mail from AOL, i mailed them five Certified letters to question them as to why they did not credit my account. I received return receipts for all five of my Certified letters to them. As of today, 10/27/04, I have not heard from them. Their E-mail address is not valid nor are any of their phone numbers.

I wish to be credited for my returned merchandise in the amount of $158.63. I hesitate to acquire a follow-on camera until this credit is given to me as agreed.

Report Your Experience
If you've had a bad experience -- or a good one -- with a consumer product or service, we'd like to hear about it. All complaints are reviewed by class action attorneys and are considered for publication on our site. Knowledge is power! Help spread the word. File your consumer report now.

Share		Follow us on Twitter.

Back to the top |