Best Buy Reviews

They appear to believe they are too big to fail, disregarding the importance of one customer in the grand scheme. This company is simply appalling, lacking ethics, and I am eager to see them descend into the same delusional path that Blockbuster did. There used to be over 5,000 Blockbuster video stores; today, there is just one. Best Buy has slightly more than 1,000 stores (as of 2026). They have failed internationally, just like Blockbuster, and soon we Americans will recognize what this company truly is and stop falling for their dubious tactics. Screenshots are for the same TV. Just in case someone thinks different.

One of the reasons I have been a TotalTech/Best Buy Total member for more than five years is because of the value and support the program has consistently provided. While this particular experience started off frustrating, I believe it is equally important to recognize when a company steps up and makes things right—and that is exactly what happened here.

Original Review: June 2, 2026

I have been a Best Buy Total/TotalTech member for more than five years and have consistently recommended the program to others. Unfortunately, this experience has completely changed my perception of the company. A Geek Squad technician came to my home to install a TV and convinced us to purchase and install an eero Pro 6E mesh system, assuring us it would improve our internet speed and reliability. Instead, since the installation, we have experienced constant internet disruptions, devices disconnecting, and network instability. My husband and I both work from home, so reliable internet is not a luxury—it's a necessity.

To make matters worse, I paid an additional $114.99 installation fee for a product that has performed significantly worse than what we had before. During my chat with customer support, Best Buy acknowledged that I am within the return period and can return the eero system for a full refund. However, they refused to refund the installation fee, despite the fact that the service clearly failed to deliver what was promised.

What was most frustrating was the endless cycle of scripted apologies and empty reassurances. I repeatedly explained that I wasn't looking for another technician to come "reposition" devices. I was asking Best Buy to stand behind a service that did not provide the value I paid for. Instead, I was repeatedly told that their system simply doesn't allow refunds for completed services, regardless of the outcome.

Best Buy had no problem charging me for the installation, upselling the product while already in my home, and collecting the service fee. Yet when the installation resulted in a worse experience and an unhappy customer, they hid behind policy rather than doing what was right. Loyalty clearly means very little when a company refuses to take accountability for a service that failed. After years of supporting Best Buy and speaking highly of their membership program, this experience has left me disappointed, frustrated, and far less likely to recommend either Geek Squad services or the Total membership going forward.

• Complaints filed: Minnesota & Florida Attorneys General. Case ID: **.

BOTTOM LINE: Whatever you buy from Best Buy — check every number on your paperwork the moment you get it, and verify coverage directly with the manufacturer. If Best Buy gets it wrong, expect months of runaround and no refund. Shop carefully, or shop elsewhere.

I scheduled the initial measurement appointment and was required to block off a full 12‑hour window (7:00 a.m.–7:00 p.m.). The vendor contacted me the evening before with a 4‑hour arrival window, arrived as promised, and the crew was professional. They told me they would submit the measurements to Best Buy. After a week and a half with no update, I contacted Best Buy and was connected with salesperson David **. David was excellent—thorough, responsive, and easy to work with. He located the vendor’s report but informed me that the measurements were illegible. We agreed to schedule a second measurement and proceed with ordering the appliances so delivery would not be delayed. I also purchased the Best Buy Membership for service protection.

The second measurement was scheduled for May 26, 2026, again with a 7:00 a.m.–7:00 p.m. window. The vendor texted the night before with a 7:00–11:00 a.m. arrival estimate. When they had not arrived by 11:45 a.m., I reached out. Only then did they inform me that their truck had mechanical issues and they were waiting for a mechanic. They could not provide a new time and simply said they would “do what we can on the route.”

This was the second full day I had set aside for Best Buy’s vendor, and the lack of communication or respect for my time was unacceptable. At that point, I cancelled the entire order. There are many other retailers who sell these appliances without this level of inconvenience. Adding to the frustration, I later learned that the Best Buy Membership I purchased is non‑refundable—even though I will never use it.