Complain about a product or service

Best Choice Digital

George of Victorville CA (4/6/05):
I placed an order online for a Canon digital camera on 4/6/05, in the morning. The internet sales price was $20.00+ less than anyone else advertising on the web. I received a call that afternoon from customer service. The very friendly fellow said the camera I ordered was the "international" version and didn't have a warranty. He said it would take a couple months to supply that one but did have a U.S. version with warranty and could ship immediately. It was stated that that version cost was $80.00 more but lower than anyone else selling a U.S. version. "Anywhere on the web, if the price is listed below $449.00 is the International version".

I told the guy that there was no mention of international version on the website for that camera. He said they have two listings for that camera to cover both versions. I ordered from the wrong one. I cancelled the order at which time the guy #%**$#%$ me out and hung up on me. I checked the website using their own search engine and didn't find two versions of that camera and no mention of an international version. I called the company back to hear a recording saying they monitor all calls for training purposes. Very professional. I explained what happened and could hear a boilerroom in the background. I was told my order had been cancelled. I sent an additional e-mail cancelling my order. My concern now is that company has my credit card info.

Sergiu of Walden NY (12/26/04):
This website lists digital cameras for MUCH less than competitors so that they beat them on websites like nextag.com which compares prices at different online merchants. Once you go to the website, the item is listed as "in stock" however it's not really the item since they also have a "US version" which is actually the one they are selling for much more.

Moreover, I had called them in regards to 3 different cameras (3 different times!) all appearing for less than the competition and all supposedly "in stock". On the phone they told me they are not in stock. It seems they're running a gimmick to get people to come to their website because of much lower prices. In reality they don't even have most of the cameras in stock and if they did you would have to purchase the "US version" which is the actual retail package for just as much or more than the competition.

Luckily I called to check the availability 3 different times for 3 different cameras. Otherwise I would have "bought" a not-in-stock camera for a christmas gift and who knows how long I would have been waiting.

Report Your Experience
If you've had a bad experience -- or a good one -- with a consumer product or service, we'd like to hear about it. All complaints are reviewed by class action attorneys and are considered for publication on our site. Knowledge is power! Help spread the word. File your consumer report now.

Back to the top |