|
John of Uncasville, CT July 30, 2009
Best Price Camera is a consumer joke! I bought a D200 Nikon DSLR camera package. The cost to me 2482.00. After having the camera for 10 months the auto focus broke in the camera. I sent it to an authorized repair shop in Connecticut they told me they are not allowed to touch the camera because it was a gray market camera. (This camera was to be sold overseas NOT IN THE USA! ) The Conn. Repair shop sent it to a facility in Miami Beach Florida. They worked on the camera. Ten months later the same problem is happening to the camera again. After sending the main camera to a repair facility in Long Island NY. They told me today they can't work on the camera either. (GRAY MARKET) This is a major repair facility for Nikon one of two in the country. I tried to contact Best Price Camera but none of the phone Numbers work even the one on the invoice or the BBB list. I sent three emails and they come back non retrievable. Go figure! How many people are going to get screwed before the company is forced to close and the employees are sent back oversees. I am stuck with a 2480.00 lemon camera and the dealer owner and operator cant make good because I cant get a hold of them. The only way you can get in contact with them is if your wallet is open. They have a shady business and should be closed and restitution be made to us who got screwed. I should have baught the camera from a local store! I am at a loss of 2482.00 If i bought it localy at least the camera could be fixed at a local repair center. elen of bayside, NY June 13, 2009
i placed an order over the phone and when the rep.repeated my address it was correct.whwn i later received a confirmation email, my adress was wrong.called and emailed the same day and i was reassured it was corrected.next day i get an email saying my item was shipped, guess what ,address wasnt corrected.called best buy 4x,wasted an hour and a half, getting disconnected 2x, all because they have the lousiest, worst customer service.if it wasnt for the gift cards i was given, i would NEVERRRR buy from best buy again. Steven of Valencia, CA October 28, 2008
I ordered a flat screen TV by phone. When we settled on price the sales person proceeded to inform me of insurance and shipping charges which made the price uncompetitive. I cancelled the order on the phone and they shipped it anyway. I shipped it back. I filled out a claim form for the credit card company and they never received it. Now, I'm out 2,400.00 and Best Price Camera will not help. They received a Sony TV, should have had one extra but will not help.
Loss of 2,400.00
Amy of Solana Beach, CA August 19, 2008
I ordered a Canon 40D from them. I insisted that I wanted Canon Lenses, they PROMISED me that the Sigma lenses they were packaging with the unit were equivalent for all of my needs, AND that if I was not happy, I could AT ANY TIME return the Sigma lenses and pay the difference for the Canon Lenses (why they wouldn't want to sell me the more expensive lenses to start out is still a little baffling to me). The first time we used the lens, the servo motor broke. I contacted customer service and was told that I could not exchange the lens, and furthermore they wouldn't help me deal with the warranty issue.
I have since contacted them at least 10 times in an attemp to get a simple copy of my reciept so that I could deal with Sigma directly myself. They proceeded to leave me on hold forever, hang up on me, transfer me to places that never answered, then did and hung up - VERY Frustrating and unprofessional. When I requested to speak to a supervisor, they hung up on me. In short, their service is fast and efficient if you get EXACTLY what they want you to get and once they have your money they don't really give a darn whether you are satisfied or not and aren't interested in ANY level of customer support, despite what their website and phone recordings tout. In short, had I known their service was so horrible, I would have spent the extra money to deal with someone more customer friendly and likely reputable.
We went on the trip of a lifetime to the Galapagos and Macchu Pichu and the camera broke the first day, forcing us to use auto focus the whole time, resulting in quite a few slightly blury pics (the reason one chooses to get a lens with auto-focus of course). I also now have what I consider sub-standard lenses to what I wanted in the first place and now have to spend a lot of money to replace them myself or get them fixed (the warranty they sold us only covers the camera body). If there is anywhere else to report them (BBB?) I definitely will. Patricia of Los Angeles, CA June 20, 2008
I ordered online a Canon GL2. A rep called to confirm but told me that the camera was an empty case and I needed to order lenses. He was so not nice and I could tell he was not being honest so I cancelled the order. Hours later, after speaking with a friend, I reordered the Canon GL2 and the lens. Another rep called, Nate, to confirm and he then told me I needed another type of lens. So that was 3 different types of lens for one camera. I told Nate that I needed a camera with 3 CCD's because I film work that is broadcast on tv and it needed to have 3 CCD's. He told me to get the Canon HV30. He assured me that it had 3CCD's. So I agreed.
Well I get the camera and find out that it doesn't have 3CCD's. I called and complained and asked for a refund. I got called a liar and yelled at by Vinny, and Bobby about the camera. They never took responsibility for doing fraudulent business. After 3 tries I got an email for a refund. So I boxed up everything and asked for the return address. Bobby and Vinny gave me the wrong address. So the box took another 7 days to get back to me.
I called back to complain again and Vinny screamed at me again and called me ignorant and stupid. He gave me another address. Well the box got there on 6/6/08, V. Saideh signed for the box. I haven't heard anything back from them. I sent emails and they've come back saying the email is now invalid. They have their product back and still have my 1200.00.
I paid 1399.00 for the product, plus 20 for return shipping, plus another 29 for return shipping again. I'm a college student who was trying to get a camera for class and I've been hussled.
Patricia of Los Angeles, CA June 20, 2008
I ordered online a Canon GL2. A rep called to confirm but told me that the camera was an empty case and I needed to order lenses. He was so not nice and I could tell he was not being honest so I cancelled the order. Hours later, after speaking with a friend, I reordered the Canon GL2 and the lens. Another rep called, Nate, to confirm and he then told me I needed another type of lens. So that was 3 different types of lens for one camera. I told Nate that I needed a camera with 3 CCD's because I film work that is broadcast on tv and it needed to have 3 CCD's. He told me to get the Canon HV30. He assured me that it had 3CCD's. So I agreed.
Well I get the camera and find out that it doesn't have 3CCD's. I called and complained and asked for a refund. I got called a liar and yelled at by Vinny, and Bobby about the camera. They never took responsibility for doing fraudulent business. After 3 tries I got an email for a refund. So I boxed up everything and asked for the return address. Bobby and Vinny gave me the wrong address. So the box took another 7 days to get back to me. I called back to complain again and Vinny screamed at me again and called me ignorant and stupid. He gave me another address. Well the box got there on 6/6/08, V. Saideh signed for the box. I haven't heard anything back from them. I sent emails and they've come back saying the email is now invalid. They have their product back and still have my 1200.00.
I paid 1399.00 for the product, plus 20 for return shipping, plus another 29 for return shipping again. I'm a college student who was trying to get a camera for class and I've been hussled.
Earl of Vinita, OK May 5, 2008
I was shopping for a projector (Mitsubishi HC1500) and found the one I wanted at Razzphoto for a good price. I placed the order on a Saturday night and thought all was good. I never got a real invoice or a receipt just an email that says I placed an order.
I then got an email on Monday morning saying I needed to call Ken. OK no problem; it was a high priced item. Ken told me the projector I ordered was wholesale? and did not come with a bulb and I would need to pay 199 more for the bulb. Still even with the bulb it was not a bad price especially if Ken was telling the truth that it is a retail bulb. Ken then offered express 2-3 day shipping for 19, why not sure.
After I got off the phone with Ken I looked around for reviews about Razzphoto (as I should have before I ordered!) and decided to cancel the order, seemed to not be a problem, until I was billed for it the next day.
I emailed Ken and there customer support and never got a response. I customer support the next day and was transferred to Ken who told me it had shipped that day and asked why I wanted to cancel the order anyway. Since I thought the ordered was canceled I bought some stuff and after I was charged for the projector they put me over my limit so I have several charges for that They refuse to do anything about the error and told me if I wanted to return the projector I would have to pay 200. I am working with my bank to get this resolved.
Claudia of Arlington, VA March 23, 2008
On 3/20/08 I ordered a Sony T200 camera advertised in Bestpricecameras.com. Three days later I received an email stating that this supplier was out of stock and canceled my order. So, after I provided all my personal information name, address, credit card number (including the 3 numbers on the back of the card) this company says there is no stock of the product?
I assume that the product and price advertised are bait to get people's information or, at least to force us to spend time browsing around their internet site. I do not believe that an Internet site does not keep an accurate track of its stock.
Brian of Six Lakes, MI January 29, 2008
I had ordered a Nikon D80 from Best Price Camera that I had found at shopping cart.com. They had the best price. In hind sight I decided to research the company AFTER I had placed my order and given my credit card number, and low and behold I found out they were rip offs--bottom feeders, to be exact. I called them to inquire about my order; Lou answered (if that's his real name), then he said, "Hang on" and started yelling at his wife or girl friend or who ever. He said I have your camera right here in my hand ready to send. Then he said, "So do you want the 3 hour or 5 hour battery with this?" at which time I said that I wanted to cancel my order; he yelled, "Fine, it's canceled!" I immediately canceled my card and ordered a new card with a new number. This sorry excuse for an online camera store is nothing but a scam to rip off unsuspecting people. Do not deal with this so called company!
Monica of Bridgewater, MA January 17, 2008
I ordered a Nikon D40X, package 3, online in late October 2007. The day after the order I received a call at home asking that I call them about my order. I sent them an email asking if they could contact me via email as I worked late and it was hard to use the phone. They sent me an email asking me to call them. I called and spoke to Ralph, he told me I needed a different battery, filters, etc. to really get full use out of the camera. I explained I did not want to spend that much and it was a present. He suggested me buying the D40 and I told him, no that I wanted the D40X. We agreed to a price that was much higher than their website and when I got the camera, they sent me the basic lens, not the higher end lens and sent me the D40 but billed me for the D40X. I tried calling them and emailing them, left messages and no one got back to me. I asked them to send me what I ordered and what they billed me for and no response. I then filed a dispute with my credit card company and ultimately was credited as they would not communicate with my credit card company either.
I was charged 819.98 for a product that they did not send me. An inordinate amount of time was spent on the phone and writing, submitting documentation to my credit card company, etc.. It caused a great amount of anxiety for me and because this transaction was held up over the holidays, I had to spend more than I planned for the person who was supposed to get the camera.
Report Your Experience
If you've had a bad experience -- or a good one -- with a consumer product or service, we'd like to hear about it. All complaints are reviewed by class action attorneys and are considered for publication on our site. Knowledge is power! Help spread the word. File your consumer report now.
| 
Print This 
Email This
