B&H Photo

Peter of Aptos, CA September 13, 2009

I went to B & H Chat line and discussed the netbook that I wanted ot order and with some sofware and the upgraded RAM. I placed the order for the soft ware, netbook and RAM. I have the order invoice. B & H on their own changed the order on the shipping invoice. When I got the shipping order with the change, I contacted them and they said that they shipped my order. I said but you changed it, they responded that they shipped what I ordered. This is crazy. I faxed the initial invoice with my order on it but they still say they placed my order despite the change thay made. It would have been ok had they just admitted their mistake but they have some out-to-lunch explanation.

Dave of Salt Lake City, UT July 8, 2009

I ordered a piece for my home studio and first off , I had given them my credit card information AND I PAID FOR 24 HOUR SHIPPING ,Anxiously wating for my package 3 days had passed, I called the company and was put through a line of different customer service representives , which might I add sounded like they were a bunch of mouthy teenagers . I finally got through and a representive said they had not recieved an order by that time the price of the Item went up 300 and I asked if they would honor the price it was 3 days ago , they claimed there was never a proce that low to begin with . I was frustrated by then and just RE-ORDERED the item .

AGAIN I ASKED FOR THE 24 HOUR SHIPPING and another 4 days had passed , I had looked at my bank transactions and the money had been taken out , so I call B&H photo looking for some answers , yet again another mouthy "Punk Teenager " said they needed to confirm the digits on the back of my credit card . ???????!!!! WHY DIDNT THEY DO THIS AT THE BEGGINING OF THE ORDER !!!! So I gave them the digits and confirmed the order and shipping method 24 HOURS ,

By this time I was investigating the company and they have been reported to the "BETTER BUSINESS BEREU" thousands of times within the last year . Two days had passed and I had a tracking number the package had still not left the warehouse !!!!!!! I called yet again and the mouthy punk teenagers transfered me countless times I was even hung up on a few times , I politly asked for a manager to see what was going on , an hour later I got a hold of a supervisor and he exclaimed the item was out of stock !!!! NOW I AM ANGRY !!!!!! He stated that the package should be delivered within the week with " FREE SHIPPING " WHICH WAS A HUGE LIE !!!

Finally a week later I recieved A package and opened to find it wasnt what I ordered AT ALL , not even close . I called and talked to the punk kids again they had no clue what was going on , So I was rudely hung up on , and finally I had my wife call and she spoke with a supervisor , the supervisor stated that they sent the right product and that , I could not get a rufund !!!!!! I have an ongoing investigation with B&H PHOTO !!!

Jerry of Sweet Home, OR June 11, 2009

I attempted to order a laptop from B&H. When they would not complete the order without a "confirmation" phone call (so they could try to pressure me into additional purchases I presume). I then cancelled the order and received an email confirming the cancellation. Two days later the charge for the laptop appeared on my credit card!

They have not responded to my emails requesting this be credited back to my card. Very shady tactics in my opinion. Why would they charge a card AFTER the cancelation? They also charged four seperated charges of 1 for no apparent reason. These 1 charges are still "Pending". Credit affected with possible interest charges accruing.

Safdar of Tinley Park, IL May 13, 2009

I submit a complaint yesterday 5/12/2009 on consumeraffairs.com when I was very upset after dealing with customer service and was not sure where else to go.

I left two voice messages to the managers (Boris (sp??)) and to my surprise, I received a phone call within one hour and with courtesy. Manager acknowledged the issue and promised that my order will be submit and will arrive very soon. I got a follow up email this morning (5/13/2009) and another phone call this afternoon that my TV will arrive this Friday with confirm delivery on 5/15/2009.

I am so glad to see this positive response from B&H and felt good that at least Manager is showing professionalism and doing a follow up to make sure that my order will arrive on time. PS, I have received my DVD (part of the combo package) this morning.

Safdar of Tinley Park, IL May 12, 2009

I had no complaints about B & H (bhphotovideo.com) until today. I have been buying from them for a quite a while but today they showed no professionalism.

I ordered a TV with DVD combo on 5/5/2009. The order was sitting there in "processing" state for TV and backorder for DVD. I called them yesterday 5/11 and they told me that they only have a TV and not a DVD player and they can ship TV separately. I asked them to ship the TV and then all of a sudden the status changed for both both DVD and TV orders are processing.

I chat with them again and got information that they have found TV and DVD and will ship both of them by end of the day. This morning (5/11/2009) I received an email from them that both have been shipped and tracking number was available under my order status.

But the tracking number for the TV was not working. I chat one more time with B&H and was told to check with Manna Distribution for delivery status. I spoke with Manna and they told me that they can not find any order with either my last name, my zip code or with tracking number.

I chat with B&H again and told them about my finding and they said, it was "just" shipped. I asked explanation of the "just" and was told few hours ago. (now I don't understand why I was asked to check with Manna if order was "just" shipped).

I asked for a supervisor and was asked to call customer service, tried customer service and person was unable to find a supervisor until I got really upset. He was constantly saying that it was "just" shipped. Finally he transfered me to voice mail of Boris(sp??) x4386. I have left my cell phone number and waiting for the phone call which I doubt it will come.

My frustration is why they can not be honest and say that it will be shipped tomorrow instead of "just shipped" if this is what it will take. Why they asked me to call Manna when it was "just" shipped. My concern is what if I did not called yesterday, would my order be still sitting in "processing" state? Why someone was not really processing it until I called?

Michele of New Britain Ct, CT March 25, 2009

Michele of New Britain Ct CT (03/25/09)
I ordered a coolpix 7900 digital camera and the lowepro rezo pouch. I paid for 24 our shipment from around 4am in the morning 3/24/2009. I got the pack from B&H. The pouch was there and the invoice but no camera. I called them and the said they were resending it the next day. I asked for a confirmation number which they refuse to send. I THINK THEY GAVE ME FAKE NAMES Joe and Moe.

I reported them to the bbb. This is not over by a long shot. It is not about the money it is about the princible. This company is an absolute scam! Loss of 109 for camera that I bought and did not receive on the day it was suppose to be received.

The company responds: Michelle: We regret your dissatisfaction. It was our intention to ship your Lowepro pouch and camera separately since the pouch was new and the camera from our used dept. The invoice which came with the pouch indicated this. We regret you canceled the order before the camera was shipped.

Jerry of Kent, OH January 6, 2009

Jerry of Kent OH (01/06/09)
Bought 27 computer monitor in November for gift at Christmas. Monitor arrived, checked and found to be broken, switch for monitor brightness did not work. Called Samsung, went through tests with agent, told to send it to them for repair. Several weeks later,email message saying part was ordered for repair. We received your Samsung LS27HUCCB/XAA on 12/02/2008 at 15:25:29. Your product should be ship back to you within 5 business days

December 11th got this email: We are experiencing a delay in service due to parts not available and would like to thank you for your patience. Dec. 11th, got this email: We received your Samsung LS27HUCCB/XAA on 12/11/2008 at 10:20:54. Your product should be ship back to you within 5 business days, you can also check the real time repair status by clicking the Repair Self Tracking button in this e-mail.

Another two weeks, no word. Called them and John was rude, arrogant so put my wife on line as she is from New York and knows how to deal with [them]. She sent him to his superior and John came back with a new personality and assured us it would be taken care of ...another week later it had not been resolved. Called again, told it was high priority level, told they would call us...they did not. Another week, now past Christmas (no present) and told it would be taken care of...it was not.

Called B&h Photo in New York where it was purchased, told we should have returned it to them! That was not what we were told by Samsung! Bill of sale needed for refund, sent to Samsung by B&H, nothing was done. Called again, now it is January, told they needed bill of sale, called B&H again, they sent it AGAIN to Samsung! This is not a company I will ever deal with again. Lots of talk, no action, no support, no monitor, no Christmas present, no nothing. And the demeanor of the Samsung agents was mortifying. Oh, and don't try to buy the 275TPlus monitor as advertised on their site, they told us it was discontinued!

No Christmas present for son who graduated from college in Graphic design. No monitor, difficult to get money back. Terrible service from a big name company. They just do not care about customer service.

The company responds: Jerry: Had you returned the monitor to us immediately, we'd have exchanged it for a new one. Once you sent the monitor to Samsung for warranty service, the matter was out of our hands and your recourse is with Samsung USA. While we regret your dissatisfaction it seems it would be better directed towards Samsung.

Michael of Westminster, CA December 4, 2008

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