Canon Cameras "e18" Error

Canon • Cameras • "e18" Error • Printers & Scanners • "Worldwide" Warranty • Rebates --- News • Canon Class Action Denied • Canon Leaves Camera Customers in the Dark • Canon Addresses Some Camera Problems But Not Others • Class Action Suit Charges Canon Ignored e18 Error

Joel of Vancouver, Bc, OTHER January 18, 2007

I bought a Canon IXUS50 equivalent to the A40 point and shoot camera and no later than four months after purchasing it, the camera gave me this E18 warning and discontinued taking photos. My warranty is outside of North America and is not covered here.

Marisol of Westchester, IL December 7, 2006

I have a Canon Powershot A60 digital camera. It shows a error message of E18. Canon states it is a defect in the camera lens and since it is out of warranty that the only thing I could do is send it out for repairs starting at 95.00+ or they can replace it for a 4 megapixel at the cost of 100.00 more dollars. Nothing was mentioned about this accurring on other cameras or other complaints until I did some investigation on the internet.

It shuts off and won't do anything when I get the E18 error message.

Chad of Thibodaux, LA December 2, 2006

After approximately 7 months of use out of the Canon PowerShot SD200 Digital ELPH camera, I am now receiving the E18 error on the LCD when attempting to it. The lens seems to be stuck in the extended position. After notifying Canon through an email about the problem, all they offered was to replace it with a refurbished model at approximately 175. This is unacceptable considering we paid nearly 400 for the camera only 7 months ago before it broke.

Melanie of Daytona Beach, FL October 31, 2006

After taking some photos, I could not power off the camera. The lens appears to be stuck, and it won't move when the power button is pressed. I followed the recommended basic troubleshooting: check battery and memory card covers, ensure batteries are fresh/replace. In doing some research for additional troubleshooting for the problem, I discovered a number of consumers have had the same complaint; that is also how I found this site (consumeraffairs.com). I have not yet contacted Canon, and will do so both by phone and in writing, but judging from others' experiences, I'm not hopeful for a positive outcome. This problem seems to be common and not being dealt with fairly by the company.

As someone involved in activism, I know how to organize and get the word out about unfair corporate practices and, pending the outcome of my contact with Canon, will devote the time needed to take action on this issue.

The camera is now inoperable after a little over a year of moderate use and gentle handling. If Canon offers me the same recourse they've offered everyone else, Canon will offer to trade in my camera and replace it with a refurbished one for ~175, which is about the same price I paid for it (it's late and I don't have my receipt in front of me but have retained all my purchase paperwork, warranty info, etc). That is unacceptable to me, given the number of consumers with the same or similar problem.

Ainsley of Brooklyn, NY October 31, 2006

i have a canon a60 powershot that is giving the e 18 errror

Elizabeth of Irvine, CA October 11, 2006

A one month old Canon SD550 digital camera developed the e18 problem and will not work. Lost picture-taking ability while on vacation. Costco (being a great company to do business with) is giving us a refund.

Carol of Southbury, CT October 9, 2006

In January of 2006, I purchased a Canon SD400 elph. By June of 2006, the camera had error E18 and no longer worked. I took it to the store I bought it from and they said it would be 190+ to repair it. I spent almost 300 on a camera that worked only 5 months and I feel it should be replaced or my money refunded. I see a lot of others on the internet complaining about the same error, maybe canon needs to just recall them. They are too big of a company to be making 300 disposable cameras

Lupe of Salinas, CA August 23, 2006

I bought a cannon powershot digital camera, to take famliy pictures and upload to my computer. I have had it for just over a year. It took great pictures and then one day I got e18 on the display screen. It will not turn on or do anything else. I emailed cannon and they want 155 to repair, mind you that this camera cost almost 300.

Aron of Woodmere, NY August 10, 2006

I purchased a Canon Powershot A80 digital camera about two years ago. I don't use the camera very often. I think I paid over 300 for it. Two weeks ago My wife and I atook our son to a park. We went into a shallow (less than a foot deep) pool and someone splashed a little water which hit the camera while it was closed. We tried turning on the camera a short while later and it would not turn on. We were told to let it dry and try a couple of days later. We had to buy a disposable camera for the remainder of our trip.

When we tried turning the camera on a couple of days later we got what apparently is a famous 'E18' error. I called customer support, and they automatically explained how much it would cost to get it fixed. Just to send it in for evaluation would cost 108 which could ultimately cost mor eto repair. They also offered the option of sending me a refurbished camera in exchange for the one I have plus I would have to pay an additional 125. This is unacceptable. Is this their business strategy?? I was offered no troubleshooting tips and they made it seem like this is something that often happens. I searched online and saw that many people have the same issue with Canon.

This is obviously a defective product and I should either receive a refund or a new camera. The issue with merely receiving a new camera is that I will likely have the same issue again. I still have the camera which does not work. Now I have to find a replacement and shell out even more money (certainly not a Canon).

Adam of Portland, OR August 8, 2006

I've had my Canon A510 for just barely over a year, probably to the day. The camera was working perfectly. Never have I had any complaints about it until I went to turn it on last time. It turned on, I took a couple photos and then the lens never closed and showed me the E18.

I'm going to look into getting it fixed, but by what I've read on here, sounds like I'm SOL and will not buy another Canon product unless they take care of this free of charge.

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