Canon Cameras "e18" Error

Canon • Cameras • "e18" Error • Printers & Scanners • "Worldwide" Warranty • Rebates --- News • Canon Class Action Denied • Canon Leaves Camera Customers in the Dark • Canon Addresses Some Camera Problems But Not Others • Class Action Suit Charges Canon Ignored e18 Error

Ryan of Manlius, NY July 28, 2006

E18 error on canon digital point and shoot camera (SD500)

E18 error renders camera not functional. spent 18 to send back to repair center. they claim a scratch on the lens is causing the problem, which does not fall under normal wear, voiding the warranty that should still be valid otherwise (problem arose 11 months after purchase). asking 127 for repairs on a camera that cost 500 at time of purchase

Shibani of Bridgewater, NJ July 11, 2006

Canon Power Shot SD200, have had it since March '05. Was taking pictures when I received the 'E18' error. Lens is stuck for no apparent reason. I am not under warranty anymore and will cost a lot to fix it, plus it takes 2 weeks.

Tom of Nyack, NY July 11, 2006

Receiving e18 error message on canon s400 digital camera..seems to be very common problem. csr service at canon will only repair it or exchange it for an extreme cost. this is happening to alot of people on many of canon's models..must be manufacturer defect.

Lily of Chicago, IL July 11, 2006

I bought the Canon PowerShot ELPH SD550 on Friday. Two days later I received an E18 error due to the lens not retracting.  Immediately, I checked the internet to see if there was a quick fix to this problem.  What I found was 843 complaints on the website (http://e18.bitnet.cx/comments.php).

Thanks to those who spoke out, because instead of dealing with Canon, which would've been wasteful time, I exchanged the camera for a different brand.

Ruben of San Antonio, TX June 19, 2006

I have an A70 Sureshot digital camera. I purchased it for 350 around 12/03 and it is beyound its warranty coverage. I got the E18 error around 06/05. I was simply using the camerea and turned it off. The lens will not retract and it is a paper weight now. I contacted Canon by email and they responded with their regular canned letter and offered to repair it for 170. But of course they did not mention all the other similar calls they have been getting on this. So I would not mind being part of a class action suit. But at this time I am not purchasing another Canon product..

Lost out on family pictures and events. Canon wants me to pay for a product malfunction due to their poor product and design. There is no reason I should have to put out more money on a company that does not stand by their product.

Nicholas of Clarksville, MD June 19, 2006

After 16 months Canon SD200 camera failed to work with E18 error. Camera is no longer usable, repairs would be well over 100 dollars.

Raymond of Palmetto, FL May 22, 2006

Error 18 - lens will not retract - new camera - only took 40 photos to date.

I publish national car magazine and travel to shows across the country. CANNOT take chance that I'm at a show and camera will fail so a fix or replacement camera is out of the question. Research on the web indicates that E18 would be a reoccurring error. I was doing a shoot of a project car and camera failed Sunday. Had to reschedule I’m lucky it’s in town.

Debra of Valdosta, GA May 12, 2006

I have sent an e-mail to Canon about my camera and am waiting on a response. However, after reading the many complaints about this problem with this model camera, I probably won't get anywhere. My camera is a Canon PowerShot A75. I purchased it brand new December 30, 2004. So it isn't even 2 years old yet. I teach elementary school and was taking pictures of the children today to send to the newspaper(we had a special event). When I tried to turn the camera off, the lens would not retract and it made some beeping sounds and then it displayed E18 in the left corner of my camera. I

 have used this camera alot, and have never had this happen, I take care of my cameras and electronic equipment, making sure I follow the procedures for everything, because they cost a lot of money! I read some complaints stating that when Canon told the consumers that if they wanted another camera(new or repaired) it would cost them over 100. THis is not fair to the consumer, when you make a purchase of this magnitude, you expect it to last longer that just a little over a year (with normal use and proper care.)

Linda of Santa Rosa, CA April 25, 2006

Last week, I tried to use my camera at a volleyball tournament. After I turned it on, the "low battery" icon was on the screen. I tried to take a picture, but the camera was faltering (the lens mechanism was acting weird/slow), so I turned it off. I recharged the batteries and replaced them. When I turned on the camera, it seemed to work until I used the zoom. Then it shut itself off with the E18 error code. I can take a picture (sometimes) if I don't use the zoom. Most of the time, it just shuts itself off. I bought it the end of December, 2004. It's the only electronic product I've bought from Best Buy without an extended warrenty (ironically because of Canon's reputation).

Timothy of Bronx, NY March 29, 2006

Purchased a Powershot A75 December '04. After my batteries died recently, I changed them and turned the camera on. Once I turned the camera to off, the lens got stuck about a third of the way in. I've gotten the E18 message on and off. I have used this camera minimally for just over a year, and now I have to deal with this. Unbelievable.

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