Canon Cameras

Canon • Cameras • "e18" Error • Printers & Scanners • "Worldwide" Warranty • Rebates --- News • Canon Class Action Denied • Canon Leaves Camera Customers in the Dark • Canon Addresses Some Camera Problems But Not Others • Class Action Suit Charges Canon Ignored e18 Error

Keshavamurthy of Hyderabad, India September 21, 2009

I have purchased a flash, 580 Ex II Speedlite, Canon Dedicated Flash, for my 400 D Canon camera. I have been given an International Warranty, saying that even while you are travelling, the flash will be covered, under warranty. This same shop guy does not handle the service part. There is another service centre, and it is Ashoka Timetronics. He has scanned my bill and warranty card, and after about 45 minutes, informs, me, that the product cannot be accepted under the warranty, and he has dishonoured the warranty, even though there is enough time, for the warranty to lapse.

Flash was purchased on 10th October, 2008, and it has stopped working in the month of september, 2009. The flash was taken to the centre for service,on 17th September. Mr P. Adepu, of Ashoka Timetronics, says, he cannot do anything. Telephonic calls to Jyothi Emporium, I get a response from Mr Anil that he is not responsible for the warranty.

Canon has not accepted the flash for repair, under warranty. Leave alone assess, what exactly is the flash condition. I am sure, that there is a racket going on. The employees along with the shop keepers, are ensuring that non warranty products are being sold, or grey market business is being encouraged, by the employees of Canon, in collusion with these Canon authorised camera dealers. Otherwise, when I have purchased a flash, with full cash, in India, why was the India Warranty Card not Issued, and why the International Card issued.

This is nothing but cheating and requires, advertisement, so that people think twice before buying any Canon camera products. In these circumstances, pictures, taken, without the flash, have to be editted, and are generally not upto the mark, or requirements of the customer. Business has been lost. Reputation, as a Photographer, has been lost. I cannot handle other orders, because of the non availability of the flash. It is not easy to buy new one, immediately. The great service centre, is thousands of kilometres away,and the waiting period for repair, in warranty or after expiry of warranty, is not less than 2 weeks.

Ted of Seminole, OK September 10, 2009

The Mode Switch on a Canon Power Shot A590 broke and wouldn't allow the camera to switch from pictures taking to review. The camera was purchased 10 months before and was under a one year warranty and receipt was sent as proof of purchase and date. I received a email from Canon that it would cost me 99.00 to repair without explanation on the warranty.

After calling the Factory Service Center for details, they informed me it wouldn't be covered under warranty "because he knew that the broken mode switch was my fault"! I told them to ship it back because I wasn't paying 99. to repair a faulty product under warranty.

The bottom line is Canon puts on alot makeup for selling products but under that makeup is a company that will not back their product! I have no complaint on the camera, only the warranty and repair service. I have a camera that only works in the picture taking mode and cannot review the pictures on the camera after they are taken which makes it a very poor camera.

Susan of Cortland, NY September 8, 2009

I have a Canon PowerShot A80, and literally only used it for about 60 photos. I went to use it the other day, and the lens wouldn't come out- saw E18 in the window, which I have since learned to my dismay is an apparent flaw in these cameras. (Which Canon denies, despite myriad complaints.) I tried all the suggested remedies- none worked. My next hope is to dissassamble it, which really irritates me.

I can't afford the repair bill to take it to a repair shop. I literally saved for years to buy this camera- cost me 400- and I treated this camera so carefully and gently. It's out of warranty, so no help there. I'll tell you what- my next camera will most certainly not be a Canon!

Rachel of Fairmount, GA August 26, 2009

After owning a Cannon Powershot digital camera for seven months, the lens suddenly stopped working. The camera was still under warrenty, so I sent it back for repair. One week after I shipped my camera to back to Cannon, I received a letter stating they had recieved my camera, and I could expect repairs to be completed and the camera shipped back to me in seven business days.

It has now been over a month, and I still have no camera. After numerous calls I finally found out that my camera is not repairable, and they are sending me a new one, which I have waited another week on, and still no camera.

I called again today and spoke with a supervisor who told me my new camera would be shipped to me in three to five business days. I also found out that the camera will actually not be new, its a refurbished one, not even the same color as the one I purchased.

Charles of Pace, FL July 11, 2009

I purchased a Canon S2 IS digital camera three years ago for 399. It has been lightly used and well cared for since then. Within the past 8 months, it stopped operating. The LCD screen was black when in picture-taking mode. I learned online that many hundreds of people were having the same problem.

Hugh of Morgan Hill, CA July 4, 2009

I sent my HF11 Vixia high-definition camcorder twice for repair of a zoom defect (clicking noise in audio track on playback). The first time, the service center stated they replaced the zoom assembly at no charge, but the problem had not been fixed. The second time, the service center returned my camera "un-repaired" at a cost of 232.48, and stated "We regret that we could not be of further assistance". On the second attempt, I had enclosed a clear written description of the complaint and instructed them to play back video clips I had left on the camera demonstrating the problem. I'm now sending a registered letter and a fax to the service center with a full e-mail history and cover letter. I would like to copy someone who handles complaints at Canon corporate, but their website doesn't provide any contact names.

olivia of avon, OH June 26, 2009

camera less than a year ols lens error. camera won't work. Googled many problems on web with same problem. Cannon won't honor warranty said camera was dropped. I can assure you it wasn't.

ROB of NEW LENOX, IL June 5, 2009

My Canon SD 1000 lens locked up after 15 months and they want 109 to fix

Rodger of Saint Petersburg, FL May 13, 2009

I purchased a canon powershot 590IS for my son in October of last year. A week ago the LCD went out and canon will not repair the camera, saying the LCD failed due to the camera being dropped. If they cannot make better product then that they should not be in business and

Nicole of Columbus, OH April 13, 2009

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