Canon Cameras

Canon • Cameras • "e18" Error • Printers & Scanners • "Worldwide" Warranty • Rebates --- News • Canon Class Action Denied • Canon Leaves Camera Customers in the Dark • Canon Addresses Some Camera Problems But Not Others • Class Action Suit Charges Canon Ignored e18 Error

Nicole of Columbus OH (04/13/09)
I have had a Canon SD200 for three years with no problems, and suddenly one day it gives the E18 message and the lens will not open. I understand this is common and the cost to repair is the same to buy new.

Cynthia of Champaign, IL April 1, 2009

Cynthia of Champaign IL (04/01/09)
I bought a Canon PowerShot A590IS 8.0 optical zoom camera exactly one year ago today. When ready to use the camera today the lens locked up....will not go in or out. I bought this camera at Circuit City (on line) and of course they are now out of business. So I have 2 strikes against me already. I feel I should have gotten years of good use from this camera and won't. A waste of my hard earned money. I had also recommended this particular camera to quite a few friends and they each bought one and I will let them know what to expect now. Thanks for your time.

Hugh of London, OTHER March 30, 2009

Hugh of London OTHER (03/30/09)
I bought a canon 40D and also a Canon 24-105 f:4 L series lens on the 27/06/2008 which was within the 100 cash back range for the camera and 45 range for the lens. to make matters worse the cameras focusing has been degenerating since I bought it and I have already sent it back for repair which on return found to be unsatisfactory and now must send it back again before it falls outside their warranty.

For almost a year now I have been asking for my money back which they have withheld for no reason in the end I had to go and start complaining to calumet about the service I was getting in regards to my cash back & repairs from canon. I must say that Calumet did everything they could but it still took another four months of continuously calling them to chase Canon up to get my money back last week I got a check only for the camera which was for the wrong price 60 it is supposed to be 100 for the Camera & 45 for the lens.

I have sent them many emails and not once have they returned my calls. I am at the end of my tether, I am a professional photographer and have been using Canon for over 20 years, I am a registered CPS user and highly respected in my field and yet I have been treated appallingly by a company that I have spent 10's of thousands of pounds over these years. I am very distressed by their incompetence at handling these (My) issues.

It has taken me a great deal of time chasing them & calumet up, I have lost earnings doing so not to mention photo shoot that went disastrously wrong due to their faulty camera, all the stress this is causing me is making me physically sick, but what is much worse is the fact that this is killing my passion for photography as I am seeing it now as not the beautiful thing in which it is but now a stressful environment and that to me is sad. as photography is my life.

Mihail of Orange, CA March 23, 2009

Mihail of Orange CA (03/23/09)
On 02/25/09 I bought from Fry's Electronics a Canon ImageClass D480 printer, 378.86, invoice # 9911661 with the promise of mail in rebate of 150. I sent by mail all documents requested by Canon (Completed Rebate Form + Sales Receipt + Original UPC Bar Code cut fro product box) On 03/23/09 I have received a letter from Canon informing me that The request for your Canon rebate could not be honored because: UPC label is missing and that you have 30 days to submit this information Correspondence to be directed to: The Advertsing Checking Bureau, Inc. Memphis, TN 38134 or call.

I am very upset; I still can not believe that Canon can be so dishonest. I ask you to do whatever legal and possible to recuperate the 150 and to punish legally Canon for such robbery. If an individual steals he might spend years in prison but Canon can do it without any consequence (at least that is what Canon believes) Is this a new business practice to increase the revenue?

As I could see this is a practice of Canon, a lot of people experienced exactly the same treatment. And Canon used exactly the same tactics, claiming the missing of the original UPC Bar Code (Canon took the original UPC Bar Code to be sure that I will not be able to send another original, but I have a copy of the UPC Code) I was shocked, I have lost 150. For me this is a very important amount of money.

Alik of Tel Aviv-Jaffa, OTHER March 23, 2009

Alik of Tel Aviv-Jaffa OTHER (03/23/09)
On February 26 2009, I made an order of Canon EOS 5d Mark II + Canon EF 16-35 f2.8 L II lense + Canon BG-E6 Grip + 3 Canon LP-E6 original batteries. Mr. Fogel who took my order and is the marketing manager, promised me that I will get all my items whithin 14 days. My order number is: 269630 and I had to bag Mr. Fogel, for several days, to email me a copy of my order.

On March 10th, Mr. Fogel called me and asked if I agree to accept my camera out of a KIT-Box of another customer's order - so that I will get the camera body and the other person gets his lense. I agreed and was instructed to show the next day to collect my items. Next day I called to reconfirm and was told that my delivery is not ready. Since March 16th untill today, March 23rd, I am calling, emailing and leaving messages -- but no one calls me back and they literally ingnore all my attempts to try figure what is the status of my order.

I am in the dark about the status of my order, while my payments are executed to the benefit of Canon-Karat-Israel. I need the equipment on time for work. I have to go abroad soon with this equipment to guide students of photography. Canon-Karat Israel are responsible for all of this, they simply humiliate me as a customer. Thank You,

Meliane of Brooklyn, NY March 18, 2009

Report Your Experience
If you've had a bad experience -- or a good one -- with a consumer product or service, we'd like to hear about it. All complaints are reviewed by class action attorneys and are considered for publication on our site. Knowledge is power! Help spread the word. File your consumer report now.

Share		Follow us on Twitter.

Back to the top |

Terms of Use Your use of this site constitutes acceptance of the Terms of Use

Advertisements on this site are placed and controlled by outside advertising networks. ConsumerAffairs.com does not evaluate or endorse the products and services advertised. See the FAQ for more information.

Company Response Welcome If complaints about your company appear on our site, we welcome your response. Please see the Response Form for more information.

For more information, see the FAQ and privacy policy. The information on this Web site is general in nature and is not intended as a substitute for competent legal advice.  ConsumerAffairs.com Inc. makes no representation as to the accuracy of the information herein provided and assumes no liability for any damages or loss arising from the use thereof. 

Copyright © 2003-2009 ConsumerAffairs.com Inc.  All Rights Reserved.    The contents of this site may not be republished, reprinted, rewritten or recirculated without written permission.