Canon Rebates

Canon • Cameras • "e18" Error • Printers & Scanners • "Worldwide" Warranty • Rebates --- News • Canon Class Action Denied • Canon Leaves Camera Customers in the Dark • Canon Addresses Some Camera Problems But Not Others • Class Action Suit Charges Canon Ignored e18 Error

Jerry of Endicott, NY April 7, 2006

I purchased a camera, lens, printer from Canon. I mailed all the required information for the rebates. The rebate was for 540. I have sent this in 3 times. I have sent letters and emails.. no response but that they will take care of this. The rebate was mailed 1st in 1/2006. I have copies of everything that was sent. Knowing from the camera forums that there were problems with Canon.. I ensured that each item was correct before I mailed it.

Debbie of Sherwood, OR March 24, 2006

I submitted all the paperwork for a Canon triple rebate immediately after purchasing the camera. I was suppose to receive 285 but only received 75. I was told that they didn't have the UPC of one of the items even though it was on the receipt with the other items. I explained that it was all in the envelope, the holes were in the boxes where the UPC codes sat and the UPC numbers also written down on the forms I sent.

They said it could have been lost at their office since they are small pieces of cardboard or it could have been left in the envelope that was thrown out. I was told he'd note that in the file and I should resubmit. I did that and received a check for 15 more. Now the rebate has closed and I'm out the 195.

Tim of San Juan Capistrano, CA February 16, 2006

Well it now appears that others stated frustration with Canon is warranted. I bought a Canon 20D camera along with 2 lenses for about 2800 thru Costco based on a "great" rebate they were offering totalling 390. After carefully submitting all the paperwork and calling to confirm all required docs prior to sending, I just receiveda postcard (which could easily be discarded as junk mail of not carefully sorting your mail) statint that I failed to submit the warranty card. Funny, as all documents were stapled together and there were actually 4 warranty cards included in my submission.

I am shocked with the methods that such a well-respected camera company has stooped to to sell product. Thankfully, if I do not receive my rebate I will be returning all my equipment to Costco. I will follow up on my second attempt at attaining what was promised by Canon. Shame on you Canon! I will certinly tell everyone I know about this.

David of Fort Payne, AL February 3, 2006

I submitted the required items for a 50 rebate after buying a DVD camrecorder for my wife for Christmas. I know without a doubt that I submitted everything needed, but just received a card stating the rebate was denied because failure to include the serial number and the original bar code. I can resubmit the serial number, but of course since they require the original bar code (which was sent with the rebate card), I am screwed. I searched on the internet to see if this was an anomaly or a common occurrence. The internet is filled with complaints so I plan to fight back.

I am out 50. That will not destroy my budget, but it is mainly the principle of the matter. Besides, 50 is 50. I plan to submit a complaint to the applicable state attorney general and to the BBB.

Rick of Davis, CA February 1, 2006

I purchased 3 Canon products to qualify for the triple rebate promotion. I submitted all the required paperwork (sales receipts, warranty cards, UPC Code cutouts, rebate forms) for all three products. Canon first told me all my submitted materials were fine except for one warranty card that "was not received" for the printer. They said to wait two weeks, call back and we could handle it over the phone. I called back two weeks later and they said I had to call back again if I didn't get an error letter in the mail within ten days. I called back and they said they would handle the issue over the phone and everything was now settled. I would get my check for 75 in 8 weeks. I asked why 75 and they said the lens I purchased didn't qualify.

I called back and went over with them the lens purchase and they said that the lens I bought had a "U" and the one that qualified did not. I argued and was told there was nothing they could do. I then inquired about the Camera and Printer rebate and they told me they had "no record" that I submitted a claim for a printer and I was welcome to resubmit. This is a total scam on the consumer. Canon has lost a good customer.

My rebate should be worth 285. I am told I am getting 75.

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