Complain about a product or service

Casio

Harvey of Beverly Hills CA (12/20/04):
The Camera was shipped at my expense to the Casio authorized repair facility where it sat without being repaired until I called out of concern to locate my camera. When it was finally returned to me something different was malfunctioning. The camera is unusable.

I called Casio and sent several e-mails voicing my unhappiness and requesting a replacement camera. Following my fourth call to Casio, I received a letter laying out criteria for reimbursement. I was pleased to put this matter behind me and phoned the individual who wrote the letter to arrange for a pick-up. No pick-up was scheduled by Casio.

Nearly 30 days later, under advice of counsel, I sent a certified letter demanding the refund. The deadline has passed and I have not received a reply to my letter.

Casio's arrogant behavior is inexcusable and I shall exhaust my remedies without delay.

Damage Resulting: $650, camera + accessories, loss of use.

Report Your Experience
If you've had a bad experience -- or a good one -- with a consumer product or service, we'd like to hear about it. All complaints are reviewed by class action attorneys and are considered for publication on our site. Knowledge is power! Help spread the word. File your consumer report now.

Back to the top |