Complain about a product or service

CompUSA Cameras

Charles of Fresno CA (12/4/04):
I purchased a two-year warrenty on a Sony Cyber Cam 5 mega pixels. Due to my making several purchases I didn't get a chance to use it for a period of time. When the camera was opened my daughter tried shooting and had a problem with the screen. The camera screen didn't show any functions but she clicked using the manual viewfinder.

When it was brought to my attention that the camera had a major problem I took it to the store to have it fixed under warranty. The so-called extra service protection contract was purchased when I bought the camera. I took the camera to the service department and it was sent to the contracted service repair center. Two weeks later I was informed that the insurer refused to repair the camera because it was damaged by misuse.

There are no marks on the camera. It was stored in a camera bag brought from Comp USA inside a safe and only transported once. What I have now is a broken camera that has been used once and never worked properly at all. They would be happy to fix this unit for only $250. It may seem strange that I havn't had the time to use the unit but I've brought a large amount of new equiptment and a new videocam and still havn't even had the time to open and integrate everything.

During the same period I purchased a $3,000 Sony Vaio Media Computer, a $450 Epson scanner, the complete wireless set up for four computers, a new NEC flat screen Moniter, and $4,000 worth of software (Adobe, Microsoft) all with service plans. In addition I have brought two other computers from them and have had service plans on them as well as the new material. I have never used any of the service plans.

It makes me wonder if their service plans are worth the paper they are printed on. So far it certainly doesn't seem to be worth the money.

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