Complain about a product or service

Dell Cameras

Ross of Greenville TX (3/23/05):
Dell provided a coupon discount for a Canon 10-22mm lens. They took my order on the website. It was active for several days, then delayed for several days, then canceled completely. This is a current Canon product and has not been discontinued. This lens will now cost me $200 more than the Dell advertised price.

Lovey of Bear DE (3/30/05):
I placed an order w/Dell Small Business for a Powershot S500 Digital Camera. This was placed using my Mastercard in the amount of $359.10. I received a invoice for the order, but never received my shipment. I initially contacted Dell in ref to non-receipt of my package roughly on March 4, 2005. I was told this pkg was delivered and left on my property but they could not tell me where. I then was told that Dell will have to contact DHL (Delivery Co) and file a claim.

Well since then I have had 6 differant reference numbers, spoken w/9 differant case managers and 14 Customer Care Agents. Every time I try to find out what's going on w/this problem I am told something differant such as, we (Dell) have filed the freight claim or we have to try to re-submit it another way and are waiting on an answer. Then I was told "The freight claim was denied and your claim was canceled, we have to re-enter it."

Dell has continuously told me information that in fact the next person I spoke did not know about. Dell still has the funds for this item that they verified that I have not received. There should be some consumer laws in place for this.

William of Burns OR (12/7/04):
I ordered a Canon digital camera from Dell, and charged to my debit card. They sent me two, and charged me for two charges on my debit card. Overdrew my account. I called and was given a "reference number" for returning the second camera to Dell, I shipped it the same day via UPS with the reference number written all over the package, and shipped it to the Carrollton, Texas address that was on my master packing slip for returns.

Dell refused receipt! The package was eventually "lost". I have called Dell customer service three times, about a month apart, asking what was going on. Once, I could not understand the individual, but all three told me to contact them via their e-mail addresses, which I did, and nothing has happened. I have not heard anything back from any of the three I contacted by e-mail.

I applied to UPS for a loss claim, and yesterday received a check from them for only a small portion of what I had spent for the camera and the costs of shipping. I had also, previously, ordered an expensive desktop computer system. I love both the computer and the camera, but was tempted to, and strongly motivated to, tell Dell to come and get the whole thing. I am really upset at them.

The price of the camera was $899.10, plus the cost of shipping was $13.59. I received a check yesterday for $106.09, which came from UPS to the shipping agent here in Burns. I was also penalized for overdraft of my debit account.

Wayne of Wilmington DE (11/9/04):
I ordered 2 items: a Sony Cybershot P150 and a 10-in-1 card reader. 3 days later I received the card reader but not the camera. I checked Dell Website and it said camera will be shipped on or before 11/9/04. I immediatelly called to have it cancelled and this was around 10/5/04. A few days later I log in back onto the Website and it said my order has been cancelled. On 11/03/04 I received my credit card statement and the charge from dell on 9/30/03 for $453.69 is still there!

I called Dell immediately and the rep first said the order was shipped with the card reader back on 9/28/04 but was a complete lie since I have the screen shot from their Website saying the order is cancelled. She said within 3-4 days I will get my money back. Skip to present day 11/9/04 and I called my credit card company and that charge is still there! I again called Dell tonight and this time the rep kept insisting that camera was shipped with the card reader and this gets my blood boiling. I asked to speak to a manager and he said it's going to be 15 minutes then a few minutes went by and he informed me it's going to be another 30 minutes then a few minutes later I got an operator prompt saying something about this call is not toll free outside of the U.S and if I don't hang up I am going to be charged International toll!

At this point I have had it with Dell. I am not going to order anything from them again. I am working with my credit company to dispute the charge.

Jarod of Annapolis MD (11/2/04):
On 10/12 I ordered a PC, Epson Stylus Photo Printer, and Sony Cybershot Digital Camera. I recieved my confirmation email stating that my printer and pc were being shipped, however, the Sony Cybershot was backordered and I wouldn't be getting it til after the first of December. So, I called and had the order for JUST the camera cancelled. The rep gave me a case# and said that I would NOT be charged and that the Digital Camera order was cancelled. On November 2nd I received a charge on my ccard for $299 for the camera. I have tried contacting them to resolve the issue however I keep getting bounced around, dropped calls, and not to mention their horrible automated service. They tell me that it'll take 40 days to credit my account. This was THEIR screwup. I don't feel I should be inconvenienced for this.

Karla of Pembroke Pines FL (6/24/04):
I ordered a Sony DSC P92 camera from Dell on March 8, 2004. I received the camera and along with the camera was an invoice for $280.58. I paid the invoice immediately. DELL IMMEDIATELY CASHED MY CHECK ON MARCH 31, 2004. In addition to sending me an invoice, Dell also added the same invoice amount to my Dell Preferred Account. So, I was billed twice.

I have been calling Dell's Customer Care Department since April to try and have this removed from my Preferred Account to no avail. No one seems to understand that I was billed twice for an item which has already been paid for. I have been transferred to so many different areas in Dell and no one wants to help or will claim responsibility, or they just act plain stupid. I keep getting told that I was not calling the correct area, and to please call another number that they would give. No one wants to give his or her name either. Some of the representatives act as if I was stupid and have the nerve to read my invoice to me when I already had a copy in my hand.

One of Dell's representatives even asked me “What did I expect, a free camera?” If you were to look at my account now, you would see notes, I am sure, of the numerous times I have called. In the meantime, I am being billed at an interest rate of 16.99% on $280.58 for an item that is already paid for. Dell is collecting this interest rate. The only representative that took an interest, after I explained how many times I had called and she listened in to one of the conversations, was Swapna Varala. She has tried to help me, to no avail either.

She has called the Payment Research Center and spoken to Alex who was very unhelpful and a little rude to both myself and Ms. Varala. She called me two days later to follow-up, and then called Payment Research with myself on the line and spoke to Nancy who again was of no help. I faxed them a copy of my cancelled check and bank statement like they requested six times and they still refuse to even investigate, and no one will follow-up. They advised Ms. Varala as well as myself that I should just call customer service and whoever answers the phone will help. This is what I have been told from April 1st.

Report Your Experience
If you've had a bad experience -- or a good one -- with a consumer product or service, we'd like to hear about it. All complaints are reviewed by class action attorneys and are considered for publication on our site. Knowledge is power! Help spread the word. File your consumer report now.

Back to the top |