Complain about a product or service

Electromart

Miami, Florida

Angela of Carcas, Venezuela (7/10/04):
On or about 07/07/2004, I bought a video camera model samsung SCL 906, at Electromart located at 259 East Flagler St., downtown Miami, Florida 33131, paid in cash $664.00. The salesman Mr. Goncalves said to me and my husband that they have the best prices in town, that we would not find a better price anywhere else. Just walking on the same street my husband and I saw the same video camera at as many as 10 electronic stores in downtown Miami between US$245.00 up to US$248.00.

Then we went back to the store and the salesman told us that they put the prices and they do not have control over the other stores. I did not get the money back and the salesman told us that all tourist go thru the same situation.

My husband and I waited all day for the store owner to appear, be honest and issues us a refund. It did not happened. We waited for over 9 hours at the store, we informed the police, a police officer told us that he could not do anything about it.

Andrea of Port Saint Lucie FL (6/6/04):
I purchased a Multi-functional Digital Video. Upon arriving home I discovered that the memory card would only record for a maximum of 10 minutes. However in the store the salesperson told me that the memory card would record for (1) one hour. I returned to the store to bring this error to their attention and they proceeded to tell me that I would have to pay extra for the card, something I had already paid for the first time. Then they proceeded to try and sell me other cameras for outragous prices! One of the salesman actually told me "You got played."

Economic damage was that we were charged for something that we didn't receive (memory card). The camera on the internet cost $299.00. The memory card (that we were told came with this camera) cost over $100.00. We paid $456.00. Why would we pay $456.00 for something that only cost $299.00

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