fotoconnection

Nadeem of Rogers, AR September 17, 2009

Hello My fellow Americans, I have to share the same story about FOTOCONNECTION.COM. Rather than giving you what happened, as you know what could have happened, the story is the same more or less. I never received my order and it was the exactly the same thing I was told what you guys have shared here.

You could see why I was so upset. I paid them top money; the only money I had to buy this tv for somebody. They also told me that they were shipping the tv on Friday, but later found out that the tv they had in stock was damage. I remember somebody did post the same comments here in this blog. Anyway, I am going to follow through their business practice and tomorrow I will be reporting to the Attorney General Office where this company is located in NY.

Please hold hand and let's tell them this is America and live our lives honestly and we do not want anybody who take advantage of people here. Wish me good luck!

Steve of Hamilton, OH July 30, 2009

I recently purchased a 58" Plasma TV, mounting bracket, DVD player, and In-wall stereo speakers from FotoConnection. Their advertised prices were very low, but unfortunately for me, I did not research there company before making my purchase. I went through similar sales tactics from Jim, as many others have written and complained about on numerous web sites. I was able to finalize my order without accepting any additional shipping and warranty policies.

The first UPS tracking number they sent to me was not valid. It was sent to me again along with other shipping numbers, but still was not valid. I did receive my television, dvd player, and mounting bracket within 1 week. I was actually quite happy with that part of the experience. However, over the next several days and several phone calls, I could not get a straight answer as to the status of my in-wall speakers.

I spoke with multiple customer service reps who gave me various responses. They varied from "we got your speakers, but they were damaged," to "your speakers were back ordered." One customer rep told me to go buy them somewhere else and then asked me to call him with my tracking number from where I was able to purchase the same speakers. I didn't understand that request at all??? When my order was refunded, they did not refund the shipping cost, nor did they ever send a surge protector that I was supposed to receive either. I was not happy.

I finall spoke to Rodney. Rodney tried to say they never charged me for shipping the speakers. However, I have printed receipts to prove different. After a heated argument with Rodney, he finally said "what are you going to do, come after me for 30 dollars!" He then tried to make me feel bad for wanting the shipping costs refunded, because he spent money shipping my television to me. Enough though they advertised FREE shipping for the TV. In the end, he offered me a 30 gift card to their store. Needless to say, I refused, thanked him for nothing and hung up. My advice to anyone is to stay away from these clowns. 22.49 in shipping and (1) surge protector

Teddy of Atlanta, GA July 29, 2009

I ordered a camera from fotoconnection.com for 175, price includes the shipping. 3 days later, Eddie calls me to verify my order. That was fine, I verified my order with him. Then Eddie started trying to sell me things. I declined. He said some gibberish in another language. I said Excuse me? and he said, oh nothing. He then said that he will move forward and get my order shipped to me. 5 minutes later, i get an email showing my order at 205.

I called the number back to speak with Eddie, and he said that he was just showing what my order would look like if I had added the accessory that he tried to sell me. I said again that I don't want the accessory. He said, ok i will remove it "khara". I knew that this word means [expletive].

so I spoke with his manager Don and he asked me what language I think he was speaking. I said hebrew. then he said that Eddie just speaks english but there are many Israelis that work there, so maybe he learned just this word from them. I said no, Eddie seems to be very fluent in Hebrew because he said some stuff on our earlier conversation that I did not know what it meant. Don also tried to find out where I was from, and I told him that it didn't matter. Don tried to upgrade the shipping on my order from ground to 3-day shipping. I refused his offer and told him that respect comes first, money comes after.

I canceled the order. However, I do believe that these guys do this all day long to unfortunate Americans who do not want the added accessories and do not understand that language. I am reporting this to you so you can consider what they did to me and that they do not do to other consumers.

Herbert of Pembroke Pines, FL July 27, 2009

Purchased Samsung 58" Plasma Televsion on Friday 17th. Tried to cancel on Monday 20th based on hundreds of negative internet posts regarding seller. Called back and advised I could not cancel now by "John." Discussed poor ratings and my concern but was assured there would be no problems, Received by shipper on 24th; checked box no damage or marks on box sides, top or bottom or corners. Accepted. Set up inside and wouldn't work. Very loud hum...looked close and sparking line under front glass. Checked screen using side glare and could see sparking inside front panel. Looking more closely saw internal, broken lines and crackes in many places. Front glass panel not scratched. Damage internal. Contacted Samsung who said the shipper merchant should be responsible. Merchant replied to read their Purchase Criteria: Under No Way are they responsible for Televisions over 27" Will not accept a return in any case; Contact munfacturer for warranty. Waiting for Samsung Warranty Service to determine next step.

Fred of Alamogordo, NM June 30, 2009

I placed an order for the canon d10 through the Fotoconnection website. I then received a call from Louis, he stated that the battery that comes with the camera will only last about 30 minutes. He then said for 29. I could buy the 4 Hour extended life battery which also came with a one hour quick charger. When the camera arrived I had received a Canon charger, a Canon battery, and a generic "power 2000" battery. I fully charged both batteries, which took 1.5 hours each. I then timed the battery life of both batteries while the camera was taking video . The canon battery lasted 1.75 hrs. The power 2000 battery 1.5 Hrs. I then tried to return and get a refund of the extended life battery. Customer service told me that I could return the battery but I could not get a refund because the power 2000, battery was included at no charge and that the Canon battery was the four hour battery. He went on to say that Canon provides a 300 ma battery with this promotional offer ,that I had received the 1000 ma battery. I contacted Canon USA, They told me that the 1000ma battery and the charger are included with the camera and that they do not make a 300ma battery for the Canon d10.

Ric of Castro Valley, CA May 13, 2009

I placed order on a Thursday. Salesman Jim was very pushy, insisted I needed an extra battery (buy one, get one free). Said he'd throw in overnight shipping and a "quick charger) and have it to me the next day. I didn't ask for this but did want it for vacation the following week. I received an order summary email that didn't show the additional battery. Emailed about this - they requested I call. Stayed on hold 10 minutes, finally got someone who assured me it would include extra battery. Package didn't arrive Friday and on Monday still didn't show as shipping. Called, was assured it would ship that day. It didn't. Called again on Tuesday after email to Customer Service again resulted in them requesting I call. Josh informed me camera was NOT available from manufacturer and didn't know when it would be. I then ordered from Adorama and received a tracking number within 4 hours. Camera was delivered in 2 days. I did pay 23.00 for 2nd day air - wanted it for vacation. Had to pay 23.00 for 2 day shipping to get item in time for a vacation, after waiting for 5 days and getting lied to the entire time.

Pam of Holland, MI April 7, 2009

Pam of Holland MI (04/07/09)
What a scam. I ordered a camera and received an e-mail stating my order # and that the product would be sent to me in 2 weeks. Two weeks later I called to check the status. Per Oliver, my order was cancelled by the manager. He asked me if I wanted to order it again. I informed him to cancel this order. I wondered why this company was the only one to have stock of the Olympus SP590. I don't believe they ever had this product.

I ordered this camera for the birth of my Grand daugher. Now it will be late.

Phil of Chesapeake, VA March 31, 2009

Phil of Chesapeake VA (03/31/09)
I placed an order for a Nikon D300, but cancelled the order about 2 minutes after placing it. The following weekend my credit card was used to run over 1,500 at the Sheraton in Atlantic City and for online T-Mobile charges. The only place I had used that card in over 2 months was FotoConnection. They are crooks and will use your credit card info to commit fraud. BEWARE!

I had to cancel the credit card and get another. I have now learned that this is a normal occurance with FotoConnection. Why don't the authorities put them in jail?

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