Complain about a product or service

HP Cameras

Jill of Longmont CO (6/29/04):
I purchased the HP Photosmart 318 Digital camera through Dell Computers when I ordered my computer 5-17-02. The camera worked on and off for a few months. Less then 20 pictures were ever taken. I Called HP Support for help 9-25-03, the camera was giving me an Error 108 and I could not find the code in the HP User Guide or at HP's web-site. I was given a case number and told to fax all information to HP (800-563-4860) which I did (9-28-03,1-30-2004 and 2-9-04). I never received a reply.

I then sent a complaint to HP's web-site 6-21-2004 and was told that Error 108 means the camera cannot be fixed and is useless. They were willing to "upgrade" my camera for a new one for X amount of dollars, depending on the camera I chose. I e-mailed back that since my camera can't be fixed and was obviously defective, I would like HP to replace it. I was told a supervisor would be calling me in 3 days to discuss this issue and no one ever called.

Jon of La Vernia TX (6/24/04):
Purchased a photo printer and digital camera, filed all necessary paperwork for the promised $75.00 rebate, received notification that items were missing from thier rebate processor and rebate was denied. I file approximately 20-30 rebate items per year for computer and software-related items, I know that attention to detail and to follow directions explicitly is necessary. This is the first time I was ever denied a rebate. I do not recommend nor encourage any one that I consult with to purchase any HP Product nor will I ever again.

Bonnie of White Pigeon MI (5/7/04):
I bought an all-in-one printer-scanner 1300-series which the sales clerk told me there was a rebate on them. I sent in all the Papers and upc codes they wanted. I paid $148.88. I received a note from HP saying they could not give me my rebate. I called HP and they said that I was not entitled to the refund cause I had to pay $149.00 for it. I am a senior citizin living on a very tight budget. I certainly could afford to pay 12 cents more to get my rebate. The sales clerk told me when I was looking at other printers that I would save money in the long run because of the rebate.

I also bought an HP camera that day for $147.62 and an HP camera dock for $77.87, and they want to beat me out of my rebate over being 12 cents short? I have always bought HP pouducts and encouraged my family and friends to do so but believe me I will let them know to read the rebates VERY CLOSELY. I will not be buying any other Hewlett-Packard Products again.

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