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Mike of Abingdon OTHER (06/20/08)
purchased May 2008 present for my son, so left unopened until his birthday end of May, failed to work needed charging but no charger, we were away so got home failed to charge off PC, called Kodak as per warranty, they said they would send a charger. 2 weeks later changed their mind so i had to purchase one, charged battery, camera still dead. What a waste of money, and not much of a present, was it?
now it has been posted off in a jiffy bag for repair, how sad that this new item as dispatched by KODAK in a sealed box can be such rubbish. Don't recommend them, they are USELESS. so, 2 months later as I write this, still no camera....
annoyance at the number of times having to write / call Kodak, cost of calls, inconvenience, and the fact it was purchased as a present and, as yet, doesn't work
Chrishelle of St.louis MO (04/09/08)
My daughter received her Kodak Easy Share C513 for Christmas from her uncle who is now deceased and cant give her the receipt
to even take it back for an exchange or even a repair. The shutter is stuck and will not open. How is it that a multi million dollar business not even care or hold up there end of the deal when it comes to repairs for their products. This needs to be resolved soon.
Tanyss of Edmonton OTHER (03/20/08)
Gave the camera to my dad as a present. He's had it for a year, very light use. It now won't turn on. We were told to change the type of batteries, have tried everything, taking battery out overnight, etc. Nothing works, it just won't turn on. Thanks Kodak, for selling us a piece of junk that turned out to be an embarrassing gift.
Well, he missed taking pics of his dog which fell ill, just before he had to put it downed, as he had no camera. So that kind of stinks.
Richard of Matthews NC (02/23/08)
On 1/02/08 I returned Kodak SV811, A Digital picture frame to a Tennessee company (Flextronics). It was received on 1/4/08 by Jones (FedEx # 228131410070513). After several phone calls and Emails, I have no information (2/23/08).
Unit never worked; it was a Christmas gift.
Sallee of Picayune MS (01/27/08)
I recieved this camera as a gift. when I found that this model Kodak Camera c330 easy share used batteries at an alarming rate. Not only the EXPENCE OF THE BATTERIES EVERY TIME I use camera it is also the heart break of missing a special picture. I have discovered by going on line this seem to be a command problem with this model easy share c330. I would like to know why is it that kodak has not dealt with this fault as of this time? Has there been a recall that I'm unaware of?
Chris of Chesterfield MO (01/25/08)
I received a Kodak CX7330 Digital Camera as a gift that lasted a couple of months until the battery door busted. I called Kodak and they wanted 95 dollars to fix it because I did not have a receipt, what a ripoff.
After researching my problem on the web I have found very high numbers of complaints by people who purchased Kodak cameras and had the battery door break.Kodak's other models have the same problem. Can you imagine how much money they are making by charging people almost 100 bucks a pop to fix their own piece of junk that shouldn't have broken in the first place.
Val of Anchorage AK (01/16/08)
I sent the camera in for repair to TX, was told it had ELF (early life failure), and Kodak would replace it. I called and they could not find any information in the computer regarding the new camera and said that the camera was being repaired and not replaced.
This is now a big problem since we are having an 18th-birthday party for a daughter on the 19th, and we don't have the camera. Now I must buy another one.
Deborah of Silver City NM (01/15/08)
In Sept. 2007, I bought EasyShare digital camera Z812IS. Two months later, in Nov., it wouldn't turn on. I went through the online troubleshooting guide which led to my sending the camera to Precision Camera in CT for repair. They returned it to me, and it still would not turn on. I called Precision Camera and was told they didn't know the problem as they just return the camera back to factory specs. So I called Kodak, and they picked up the camera via DHL for repair. It was returned to me from Precision Camera and, again, it just wouldn't turn on. It's now Jan., and I still don't have a camera. I also had to buy extras for the camera which are useless as well.
I sell art online and have had to hire professional photographers to shoot my work the past few months. I spent over $500 w/Kodak (which I might as well have thrown down the toilet), plus having to hire photographers, plus losing business because I usually create work, photo it, then post it online. I live in a small town in New Mexico and have to ship off my work, get it photographed, etc. Time lost, business lost, money lost.
Shirley of Georgetown SC (01/07/08)
I was given a Kodak Easy Share CX7330 with printer dock as a gift two Christmas's ago. Everything went well for a while. Then I started having problems with the printer dock. It would not feed the paper and print the picture. I called Kodak for help, but was told that I would have to send it away for repair as it was out of warranty. I was unwilling to pay the shipping and high fee for having it looked at, so decided not to use the printer dock any longer.
Now the shutter won't stay out. The batteries are charged, and the shutter opens and then closes immediately. Again, I was told to send it away to Texas, paying shipping myself and a high fee for having it looked at. I had always felt that Kodak was an honorable company that stood behind its products, but apparently not. I will not buy another Kodak product.
Chai of 1113 Main St. CA (01/07/08)
I ordered a digital picture frame from Kodak.com. The ordering procedure was straightforward, and I chose Kodak.com, but most other online retailers were out of stock close to the holiday season. I paid extra for overnight shipping as my order was a gift and needed to be there overnight in time for the holiday. A few days after the holiday I called the recipient to see if he had received the item; he had not. I then checked the shipping # Kodak had given me; it was not working. I then emailed Kodak using the form on their kodak.com online store. They sent an immediate form letter (email) back stating that the tracking numbers they give usually take 1-2 days to become valid (it was now almost 5 business days). The form letter also stated they would follow up with a reply within 24 hours. Five days later, still no reply, so I called the 1-800 number I found on the web. I waited on hold for 1 hour, then was told to call a different 1 800 number, waited on hold again for another hour.
After finally speaking with a real human being (in India), I was told that they had left the package on the door. I explained that I did not authorize for them to leave the package on the door and that a $250 item should really require a signature. They explained that I would have to file a police report and then fax them the police report AND THEN they would re-ship the item. I explained that I no longer wanted the item re-shipped as it was a gift and a substitute gift had already been shipped. They said all they could do was reship the item (after I faxed a police report), and that they could not offer a refund. I also asked about the date it was shipped, and they explained it was delivered two days after the scheduled ship date, which meant it was NOT delivered overnight as I had paid for. I asked for a refund on my shipping charges and they stated that they would refund my shipping upon their receipt of my police report.
I then explained that one had nothing to do with the other, according to THEIR records. The item was shipped LATE, therefore I was entitled to a refund immediately; they said that I should then fill out an online form. Why? I'm speaking with you on the phone, NOW! My friend then called to say that the Kodak frame had been misdelivered by DHL to a house several blocks away to a person who was on vacation. When that person returned they found the frame sitting on their porch and delivered it to the correct address. I'm still fighting with kodak.com to refund my shipping charges. There is no way to send a direct email to them, and their customer service number (located in India) is apparently unable to do anything but forward your information to customer service. This whole process has cost me hours and hours on the phone, in addition to the substitute gift I sent, and the embarrassment of numerous calls to my friend to see if they had ever received the original gift. I'll never do business with Kodak again.
Tina of Belews Creek NC (12/31/07)
My husband and I purchased a leather sectional sofa and leather recliner on 12/11/04. Since the purchase, the cushions had to be replaced beacause they collapsed, and the new cushions also collapsed. When the cushions were replaced, the repair man said that the cushions are poor quality and no matter how many times they are replaced the cushions will never hold up. The color of the leather has came off in several places and LAZY BOY said that that was normal wear and that was only months after purchase. The arm on the attached recliner on the sofa leans away from the sofa and is very unstable. No way to fix the problem. The additional recliner we purchased also had the color coming off and the arm covers were replaced, also only months after buying.
Now the stitching is starting to come apart on this recliner, and we have made repeated calls with no response. We paid $6000.00 for all and it was such a waste of money. Before we purchased this furniture we had a leather sofa, love seat and chair that we purchased from RHODES Furniture. My grandfather now uses this furniture and this furniture still holds its form and it color as well as its stablility. We would never recommend LAZY BOY furniture to anyone. Loss of color from dyed
J of Los Angeles CA (12/31/07)
We bought a Kodak C330 about two years ago, and the first time we used it, it quit after about five minutes of use. After reading the manual I thought it was the power saver feature, which was set to have the camera go into power saver mode after three minutes; so I set it for ten. The second time I tried to use it, the battery light came on after about 15 minutes, and the camera shut down. I was using two AA batteries at the time, and this model didn't come with the power port, so I went to Radio Shack and bought rechargeable Ni-MH batteries, which are the best ones this camera takes. It was supposed to give me a few hundred pictures, but I could only get about 30 minutes out of these batteries before having to recharge them.
After several experiments with different batteries, trying to get the camera to work, I found that the camera would work for a few second to a minute every time I switched out the batteries. I work in the electronics industry, and I am certain there is a bad chip or sensor on this camera telling it it's running out of batteries when it really isn't, and that it came from the factory that way. I am unable to return it because of Target and Kodak's return policies. I think next time I'll buy a Canon.
I spent my hard earned $150 on something that doesn't work and can't get my money back.
Robin of Carlisle PA (12/28/07)
When using my Kodak EasyShare Z740, there are red and blue lines through the pictures or the picture is overexposed. When I called Kodak, they said that the camera must have been dropped. It has never been dropped. They offered to repair it for an estimated $135.00 plus shipping and handling OR I can trade in the camera for a coupon for 15% off of another camera. I will buy another camera, but it won't be a Kodak!
Due the the faulty camera, I missed several pictures at my parents' 68th wedding anniversary!
Harold of Iowa Park TX (12/27/07)
I bought a package of Kodak AA batteries while on vacation last week. The batteries did not work in my camera after the first picture, camera indicated battery exhausted. I attempted to contact Kodak on their web-site and could not complete an e-mail. After I read these complaints, I will NEVER purchase another Kodak product and I will be sure to tell everyone I know not to as well.
Wally of Elbert CO (12/17/07)
I have a kodak digital camera and a printer dock that charges the batteries for the camera. I also have several rechargeable and non-rechargeable batteries for the camera.
I am not sure if the rechargeable battery was in the camera or if there was a non rechargeable battery in the camera, however the camera was placed on the dock and the battery overheated and melted the camera. Fortunately we took the camera off the dock before it burnt the house down.
If we had a nonchargeable battery in the camera I believe we were some what to blame, but I believe the dock should have had some kind of protection to prevent this form happening. My 12 year old son put the camera on the dock and he does not know the difference in batteries.
Mrs. of Gillette NJ (12/13/07)
My husband purchased a Kodak EasyShare V610 Dual Lens Digital Camera from B & H Photo Video.com for $504.00. The camera was purchased August 2, 2006 and by September 25, 2006 the camera was not working. The camera automatically turned off immediately after it turned on. I addressed the problem with Kodak representative, Mell, who informed me that the camera would have to be sent to United Camera & Binocular Repair Corp in Bensenville, IL. I requested a repair shop in New Jersey since I could not afford the cost of shipping. After speaking with a manager, Mell arranged for the camera to be shipped to Bensenville, IL. It was my understanding that the camera would be repaired under the warranty and returned to me at no charge since I clearly stated I could not afford shipping costs. Instead, I got a letter from United Camera & Binocular Repair Corp. stating that the warranty is void claiming that the camera contained sand and I owed $35.00 inspection.
Furthermore, I would have to pay to have the camera repaired and pay for the shipping. I sent a certified letter to United Camera & Binocular Repair Corp. and emailed the Kodak representative, Deborah Coles, requesting that my camera be fixed and returned, but was referred back and forth between the two. My Kodak camera has not been returned. If the shop was in NJ, I would have gone to pick it up. This Kodak EasyShare V610 has a defect and Kodak is refusing to honor the warranty. We have no control of sand or dirt particles that are in the air and get into the camera. We had other cameras that have been exposed to the air, wind light and have not stopped working. My Kodak camera of one month of purchase stopped working properly due to a manufacturing defect and Kodak is refusing to honor the warranty. My Kodak camera had no falls or damages when it was sent to United Camera and Binocular Repair Corp.
Since Kodak's contracted repair shop has refused to return our camera we had to purchase another camera. I'm requesting that my camera be fixed and returned to me. If camera is not returned, to refund the cost of the camera $504.00 plus $205.00 for certified mail and time spent attempting to resolve this matter.
Kathy of Middletown OH (12/11/07)
I haven't contacted anyone because I know they are gonna tell me after reading the testmonies of others that first the warranty is out, and I do not have a reciept for the camera. I recieved this from my children last year at christmas as a gift.
I recieved my kodak digital camera for christmas last year it was purchased a little over a year ago and the on and off button has froze up will not turn at all, when getting on to kodak to transfer my pictures there service has been messed up so bad that now I have pictures of all my grandchildren different occasions on there even the birth of a new grandson and can't get the kodak service to work right I thought kodak was the best boy was I took.
Janice of Palo IA (11/18/07)
I bought 2 Kodak EasyShare cameras for my 2 daughters. Within 2 months one wasn't working and the other soon followed. I contacted Kodak customer service via e-mail and got the run around about sending it in. They would look at them, and there would be a charge if they repaired them and found it to be our fault. Much easier to NEVER by Kodak again and tell everyone we know.
We are out two cameras and have to re-purchase two that will work.
Melinda of Bradenton FL (10/26/07)
I purchased a LS443 Kodak camera with the docking station spent $400.00 for this camera new. I used this camera very gently still looks brand new. Now after a few years old I went on a day trip starting to take a few pictures and the black screen of death appeared. When I spoke to kodak they said they heard of no problems and had offered no repair or recall for this defective camera. If I wanted to return the camera they would give me $45.00 towards I new one. I think not!!
There are many compliants about this camera and Kodak is washing their hands of the whole mess of poor workmanship.
Heather of Pearland TX (08/08/07)
I bought my kodak easy share c663 camera on May 15 2007. I only used it a handful of times, when the lens stopped retracting and it refused to turn on. I did not damage or mistreat the camera in any way.
I called the support number and got a woman who was hard to understand and repeatedly put me on hold to get help. She finally told me that I would have to mail the camera to Kodak at my own expense, wait 2-4 weeks for it to be repaired, and then it would returned me if they didn't think it was my fault it was damaged.
I asked to speak to a supervisor and was put on hold for half an hour. I got Jay who said his ID number was 783714. I explained to him that I needed a differant solution, my daughters birthday was in two days, and I had spent over $200 on this camera less than 90 days ago.
Jay told me that my problem was a common occurance and that this is how we do business and that none of the other customers had a problem with this. I told him that I felt my situation was exceptional and that I did have a problem.
He then offered to mail me 2 disposable cameras, and that I would recieve them in 7-10 days. I told him that did not resolve my situation as my daughters birthday is in two days. He then offered me three, and again I told him that didn't help.
I told him I wanted a refund on my camera so that I could buy one myself, and he said that was not possible, because I bought the product through Target. Apparently if you buy from anyone other than thier company they refuse to take responsibility. I told him that I doubted Target would take back a broken camera 90 days later.
I explained to him that if my ipod broke, I could walk into the store and exchange it on the spot, up to a year later. I have had simular experiances with Cannon and Nikon. He became a broken record at this point and I got off the phone.
I am completly dissatisfied with the level of customer service and representatives that kodak has to offer, as well as the quality of product, and will not be using any of thier services again.
Karyn of Gainesville VA (07/21/07)
In July, 2006 we purchased a Kodak Easy Share 330 digital camera. Within 3 weeks the camera stopped working. We exchanged it for another camera (same make, model). Last week that camera also stopped working. I contacted Kodak and their customer service was pathetic. I could hardly understand the broken English of each CSR I spoke with. They told me to send the camera back to them (at my cost) and they would look at it. Also, even if I chose not to have the camera repaired, they would charge me a $48 inspection fee!
Thomas of Gainesville FL (05/09/07)
I bought a brand NEW V610 camera from an online dealer that offered a 10 day return policy. On the 11th day I had a problem in which a simple application of Kodak brand lens cleaners caused condensation to build on the inside. Once the condensation went away the camera would only take blurry out of focus pictures. When I complained to customer service she basically told me that they (Kodak) had plenty of customers to replace me if I was unhappy. Then on the second call the representative refused to connect me with a supervisor or to provide with any contact information for anyone other than him saying that this was Kodak’s corporate policy.
After sending the camera to United Camera repair I though my hassles were over only to receive a repair bill for around $160 saying the camera had liquid damage.
Eric of Aston PA (01/27/07)
Purchased a KODAK Camera Model c340 for my daughter in December 2005. The camera needed repair in August 2006. In January 2007, the camera broke again - pictures come out all white with streaks. At the time of the last breakage, the camera is two weeks out of the one-year warranty. Kodak says they are sorry and will be glad to sell me a new camera.
This camera probably has not had more than 300 pictures taken and now it's worthless. Between the poor quality and the lack of customer service from Kodak, I will never purchase another Kodak product. My daughter is out a camera and I am out 280 dollars. There were no issues with this camera in terms of use. No drops, liquids, nothing.
Phil of Austin TX (12/30/06)
My wife purchased a Kodak on August 15th 2006 and paid $300.00. Four months later there are streaks of lines on the screen, but no picture. She calls the warranty number because the camera is still under warranty.
She received an e-mail from United Camera stating the repair fee would be $127.00 because the camera had impact damage, which voids the warranty. This camera was never dropped and didn’t have a scratch on it. We are out $313.00 and they still want to get $127.00 more.
Kimberly of Lake St. Louis, MO (11/22/06)
I bought a Kodak Easyshare 5.0 digital camera October 9th, 2006. Within a month it was not working. The battery would not stay charged for longer than one nights worth of pictures. The front of the camera would jam when trying to open. Soon after that, it quit working all together.
I took it back to the store (after only 32 days) and they mailed it back to Kodak for repair. 3 weeks later I was called and told my camera was done and to come pick it up. When I did, there was a letter that read "due to liquid damage, your camera can not be repaired". The camera was never wet!
This is unacceptable. I am so angry that I worked hard for the money to spend on this camera that lasted a month and a few days.
Doreen of Oregon City OR (10/25/06)
Bought a C330 digital camera for x-mas 2006. In October 2007 the lens failed to open. After going through the troubleshooting on Kodak's web site I was told it had to be sent in for repair. The product was still under the 1 year warranty and I was furnished a return authorization # and location to send it to, United Camera & Binocular Repair and Bensenville, IL.
When United Camera received my camera, they sent me an e-mail saying I would need to pre-pay $82.07 in repairs before they would fix it. HELLO...IT IS UNDER WARRANTY AND KODAK GAVE ME AN AUTHORIZATION # TO HAVE IT REPAIRED FREE OF CHARGE. I contacted Kodak assuming this was a mistake, and Kodak told me if I was asked to pay for repairs that I must have damaged it or exposed it to liquid somehow. I never dropped this camera, it was always kept in its case and never left my cabinet unless I was taking photos.
I think I would remember if I had dropped it in a bucket of water!?! Kodak said it was out of their hands and was between me and United Camera, Kodak refused to pay for the repairs and even refused to contact United Camera at all. They even want to charge me labor and other fees to have it returned. Otherwise, I can just let them have it for free and they will repair it and sell it as refurbished to someone else. What a SCAM!!! I will never purchase another Kodak product of any kind from a company that consistantly rips off its customers this way.
David of Salem CT (09/29/06)
Bought the camera in April 2006 for a planned trip to Disney in the summer. Used the camera a couple of times prior to our trip to get the hang of it but other than that, it sat in it's box. I went to turn the camera on July and noticed that it would not turn on. Replacing the batteries did not help so I contacted Kodak and they had me send it to Precision Camera for repair under warantee. After several weeks, the repair facilty contacted me stating that the camera could not be repaired due to the fact that it had liquid damage and oh by the way this was not covered under tha warrantee. However they did state that they could sell me a new Kodak at a discount. What a scam!
The camera was never exposed to any liquid. I contacted Kodak directly and was told that they were sorry they could not do anything about it. I had to deal with Precision Camera. In reading posts around the web I have found out that this appears to be a common problem with this camera and yet Kodak wants to tell me that it was not their fault the camera failed and they refuse to honor the warrantee. I will never purchase another Kodak product again. Stay away from this product! Stay away from this company!
Hans of Lake Tomahawk WI (09/16/06)
I sent a 3 yr. old Kodak DX6490 camera in for repair because the autofocus and viewfinder did not fuction correctly. $150 later when I got it back the viewfinder was not repaired. I called and sent it in again and this time they reapired the viewfinder. But the button that lets you switch from the viewfinder and the LCD screen now didn't function anymore. I sent an e-mail to the service and support link asking what to do next. I didn't hear back and let go for a couple of weeks. I finally called and now I was told that the 30 day warranty on their repairs was up and I could get it fixed for another $150 or trade it in on a new camera. Like I would buy anything from Kodak again...... My Nikon is over 30 years old and has never had a problem.
Todd of Agoura Hills, CA (08/20/06)
We purchased a $300 Kodak digital camera at Circuit City. After 3 months the camera's preview screen stopped working. We contacted Circuit City, who basically threw me out of the store when I asked about a repair.
That brought us to Kodak who refused to fix the camera, or honor their manufacturer's warranty.
We have an attorney and called for some 5 minute advice. His suggestion,...stop buying kodak products! The value of the camera is far below his fees to get compensation from Kodak or Circuit City. Enough said.
Mark of Holland PA (08/10/06)
My model 6340 Digital Camera ($350) failed just after the 3 year warranty. I found the cause to be an INTERNAL Lithium battery that is NOT USER REPLACEABLE and completely inaccessable except to a factor y technician. This is an example of planned obselescence and throwaway technology on an expensive item for want of replacing a $2.00 lithium cell.
The camera is completely useless. Kodak wants about $200.00 to 'fix' it or sell me a 'refurbished' camera (not the same model I purchased). This is fraud.
Stephanie of Portland, OR (07/20/06)
I can clearly see I chose the WRONG company to by my digital camera from. Kodak no longer carries any replacement parts (batter compartment cover) for my digital camera, so I have a 1-year old camera that is WORTHLESS.
Kodak said I could pay $120 plus s&h for a refurbished camera and/or pay $90 or more for them to fix it - a part they claim they no longer carry.
I had a 10-year old microwave oven that I was able to order the smallest part for, not to mention a 20-year old stove that I was able to order a oven rack for. How is it possible that a camera that is 1-year old could have NO REPLACEMENT PARTS available??
Mary of Springfield OR (06/13/06)
I bought a Kodak digital camera and a printer Xmas 2004. It does'nt work, it won't charge the camera. I bought Kodak especially becaus it was American and I thoght had a good reputation, I was wrong. I just got through reading other complaints that sound like mine and Kodak refuses to acknowledge they have a bad product. We were told to return it to Kodak and it would cost approximately $150.00 to look at it. I paid $400.00 dollard for this product and now I will never buy any Kodak product ever, not even paper. It sounds to me like it would be a good subject for false advertising and/or Consumer Complaints. I think as big a company as you are you would stand behind your products, you should be ashamed.
Luke of Charlton MA (01/06/06)
My wife and I purchased a Kodak easyshare ls443 about two-years ago. With the printer dock the camera came to over $400. It has recently stopped working. All of the photos come out black even though the flash works and the shutter opens and closes. I contacted Kodak about the closest repair facility and was informed that they do not repair my camera under any circumstances. The first customer service rep stated the reson it was not being repaired was that the model was discontinued.
Dramatically unsatisfied with that answer I had the call elevated to talk to a Supervisor. She said Kodak decided that after all of the ls443's went beyond warranty time they would NOT stock replacement parts for the camera or offer any type of repair. She did offer a 'solution' which was that I had the option of purchasing a refurbished z730 digital camera for $150. (The z730 currently retails at about $200 new.) I was informed by the Supervisor that this represented a 'great deal' for me because the z730 had a greater megapixel resolution than the camera I had originally purchased.
In reality, this is a GREAT DEAL for Kodak. They have set it up so that they never have to stand by their digital cameras after they run out of warranty....especially if a camera is shown over time to have serious design flaws as this camera did. (I have since found dozens of complaints in the last six months of people who had the same miserable experience with this camera.) Instead of recalling, replacing or repairing the camera...they try to sell you a REFURBISHED (i.e. used camera which has already been sent back to Kodak for any number of reasons) for about a 25% discount.
Edward of Pittsburgh SC (12/28/05)
Just wanted to complain about the quality of a Kodak product i purchased on 09/06/2003.Easyshare digital camera MDL LS443. The cost of the camera was $331.53 and a 128 MB card was $46.54 and $26.46 Tx to a total $404.53. Well the camera lasted about 1 1/2 years from time of purchase. We went to OBX, NC in Sept,2005 for vacation and went to take pictures and it just didn't work in sunlight outside.there was no picture on LCD display at all. I called Kodak at 1-800-235-6325 to see if it was an adjustment setting. The customer service rep knew very little about trouble shooting my problem and suggested that the LCD display was bad and Kodak would reolace camera for $125.00 since camera could no longer be repaired.
Got back from vacation at end of Sept and they assigned a case # to my call. I was very disappointed in Kodaks reponse to my problen and the solution they offered was a refurbished camera at a cost of $125.00. I got a call from kodak asking how I would rate there customer service for my problem and support i got. i just said very Poor Overall and was not satisified.
Aleta f Trotwood OH (08/30/05)
LS443 digital camera. Has a defect that was fixed at 3 months and broke again at 2 years. Very common problem with this camera. Should be recalled. Kodak offers standard upgrade program for $125 to get refurbished camera. Repair not possible, no longer supported. Checked online and found hundreds of similar stories. Same problem on all LS443. Read that a consumer protection agency in Taiwan worked to get free exchange for consumers.
Kimberly of Vineland NJ (08/08/05)
I have a Kodak Easy Share dx4530. I got it in December 2004 and this is now going to be the third time that I am sending the camera back for problems. It has had problems with powering issues and mechanical issues. I contacted Kodak today and asked for a refurbished camera and they said that it was their disgression. I feel that they may be doing this until my warranty runs out in Dec. 2005. It is very annoying that an expensive present was bought for me and I can not even use it.
Having the camera for only 6 months and it breaking every 2 weeks. The camera was bought for $200.00 !!!
Jessica of Saraland AL (05/19/05)
I bought a Kodak Easy Share CX7330 from Wal Mart in December of 2004. I am a Library Media Specialist and a mother of a 22 month old daughter. Being yearbook sponsor, I have taken a lot of pictures with this camera. We have also been on vacation twice, and I brought the camera with me each time. While in Gatlinburg ove Spring Break my camera stopped working while I was taking pictures with it. The lens would not retract or focus well. I called Kodak and once I convinced them I did not drop the camera, they agreed to look at it, since it was under warranty. I had to pay to send it back.
Once received, Kodak informed me that the camera was not under warranty due to a foreign sticky substance in the camera. I explained that the camera had not been submerged or subjected to any mistreatment. It stays in a case and I am the sole user. Over the course of a month I emailed back and forth with several repair techs. They refused to believe that I was not at fault, even though I have a master's degree in Educational Media and Technology, which requires camera courses. I received condescending and rude correspondence, which included the statement that I had taken so many pictures with this camera, which implied that the camera was not up to heavy use.
Kodak wanted to charge me $100.00 for a refurbished unit. I guess they would fix mine and sell it to someone else. What a rip off! Buyers and users beware!!! Kodak uses any excuse to void their warranty. I would not reccommend a Kodak product to anyone.
Don of Simi Valley CA (04/29/05)
We purchased an LS443 digital camera May 2003 for $350 which included a docking station from Dell. Recently the camera just stopped working. After checking the instruction booklet, it indicated that it could be that a new battery was needed. We purchased the battery from Kodak and had it shipped to us. Another $30 they got from us. After installing the battery, the camera still did not work. We made a call to their customer service number and it was obvious that this function has been outsourced. After each question, we were put on hold for a few minutes.
Finally, we were told to return the camera, an RMA # was given. Why were we given an RMA # when it is known by the company that the camera is no longer being fixed and parts are not available? We immediately boxed up the camera in the original box and shipped it back to Rochester, NY. Another cost was incurred for the freight. Kodak received the camera on 4/25/05 and on 4/26/05 we received an e-mail saying that repair parts were not available and it appears (the e-mail is not clear) that an offer was extended to purchase an LS743, (the old bait and switch routine) but we had to contact Kodak immediately. We have been trying for a week to call, we have left messages, but no response back.
Frankly, I am disappointed in Kodak. It appears that their product quality is poor as well as well as their customer service. We are planning on contesting their $125 charge and will be purching a new digital camera from someone else.
Deborah of Philadelphia (12/21/04):
On July 27th we purchased a Kodak Printer Dock 6000 and a compatible Kodak digital camera, along with a landslide of accessories such as a 512-mg video card, packaged paper and ribbon specifically for that printer (100 dollars worth) and a carrying case. Now the printer won't pick up the paper to print. I called tech support and they tried to help, but I ended up having to sent the printer dock back to them.
I received it back about a week later with 2 photos proving that it works and the invoice said that they basically just cleaned it. I take it out of the box, connect it and it STILL DOES NOT WORK! I called tech support immediately. They went through the same troubleshooting tips. They agreed that it was sensless to send it in for repair since I just opened it from being serviced. So I ask the tech what do I do now? He responds that he doesn't know. I asked "who can authorize a replacement?". Nobody here.
Next question - who can help me? Answer - I don't know. Also, the real kicker in this whole conversation is that the model printer dock that I purchased is no longer being made - due to the EXACT SAME PROBLEMS THAT I AM HAVING. According to tech support, Kodak does not have any policy to replace defective products. I only have had the printer dock for not even six months!
I have emailed Kodak and have gotten a return response that is generated for all complaints, with a promise of a response dealing with my problem. Not yet though. So basically Kodak sells products, does not stand behind them per their tech line, unless you can purchase an extended warranty from the store which, by the way, was not offered.
If I can't get the updated printer dock that works with my camera (which I paid $399.00 for) I have over $200.00 worth of accessories plus the printer itself ($149.99) which is useless.
Neley of Morristown NJ (6/3/04):
I purchased a digital camera KODAK EASY SHARE DX4900 Zoom on 11/06/02 through DELL and paid $448.20 for it. On 06/01/04 I called KODAK Customer Service and talked with Anthony. I explained to him that the camera had stopped working, that the lens was not retracting and the shutter button was not acting. When I called them I thought that the camera had just a simple problem that could be solved even with phone instructions. It turned out that the camera had big damage to it. They did not explain what had caused the damage and questioned me trying to find something to put the blame on me.
Since there are no children in my household, nobody different than me uses the camera and it shows no scratches or anything like that. I also never connect the camera to the computer and use it only for family gatherings. A Kodak supervisor told me that they cannot replace the camera, and that the repair would be off warranty. First, I don't want a "repaired" camera. I did not pay $448.00 for a camera that was going to last only 1-1/2 year. The only explanation that the supervisor gave me was: "These new digital products have very short lives", and said to me that they could not offer me anything in exchange for my money saying that the warranty was only for 1 year. I'm angry. I feel ripped off and they don't care.
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