Nikon

Martin of Lancaster, CA November 10, 2009

I bought a D90 and after 3 weeks the camera mounting ring separated from the camera. This happened with no impact or dropping of the camera. I took it out of the padded camera bag with a long lens mounted (70-200mm 2.8) and all but one of the lens ring screws stripped right out of the camera body. When this happened, the monitor screen cracked on the inside as though something ( like a wire) was attached to the lens mounting ring. I sent it to Nikon factory service with proof of purchase and explanation. I spoke with a Customer Service Rep and the Service Manager told him he felt it had impact damage since the mounting ring screws were stripped and the monitor had a crack. He said this even though there is not one scratch or dent on the outside of the camera body! He would not cover it under warranty. He was extremely uncooperative and basically suggested that I was lieing. I explained that I have owned a D70 and D70s for years and I know how to handle a camera. My belief is that the camera had defective lens ring screws but they would not give me the benefit of the doubt. They deny that anything is connecting the monitor and lens mounting ring to cause the internal crack of the monitor. I feel that Nikon warranty service is essentially worthless and they do not value long time customers.

sanjeev of panchkula, India November 5, 2009

I had purchased nikon coolpix S210 Digital Camera from super photo lab sco 1044 sec 22-B chandigarh on 9-10-2008. which has 2 year warranty card of no. 74109657. now its lock of battery and cam lock break.

I went to nikon service centre. They harras me. 2 hours after that they refuse to repair it and said this will be chargeable. and service will be also chargeable. They demand for 2000 rupees for repair of lock. Please take attention about it as priority bases.

nunes,helena of rio de janeiro, Brazil September 12, 2009

I sent my nikon D70 for repairs with the same" RECALL problem "on it the third time! The factory returned it saying its was OK fixed for free but after months I have the same problem on it. when I turn it on and the camera suddently stops to works. I Checked bateries, cards all ok. I have paid for this D70 camera here w/standard lens on nikon store in Brazil over a 2 thousand dollars! (attach the receipt R 5.000,00 ) 1 U dls = R 25,oo Real. Needless to say the stress, all missed works "each time I stay without my camera for each repair in USA.

The camera seems to have a intermittent problem! I believe that in most states there's a "lemon law" where if a product has to be repaired 3 times they're required by law to instead replace it with/for a new one. Its not fair, I have 2nd hand experienced have to pay hard import government taxes "each time" the camera come back to Brazil.

I am a pro photographer and a reliable camera is essential for me. Sadly, this D70 absolutely dissapointing me...Now I have gotten to response from help of Better Business Bureau Nikon Subject: The answers from BBB Wed, 12 Aug 2009. If your camera has been fixed, the matter is closed. There is nothing more we can do. The nikon company offered a refurbished camera. If you will not accept that, there is nothing more we can do. your case is closed.

Mandy of Oak Park, IL August 10, 2009

I had purchased my camera (a Nikon D60) in June 2009. It worked great until the middle of my family vacation where it stopped flashing and was taking all white photos around July 4th- I didn't even have my camera for a month. Once I got back from vacation. I called Nikon and arranged to send it in for repair. After the camera was delivered, it took over 3 business days for Nikon to "receive it". They sent a generated email telling me to check status online. In the meantime, I called to check status since I had no heard anything and I was told they were behind.

A month later I got my camera back (July 27th, 2009). I immediately unpackaged it and took about 4 test pictures and it worked fine. That weekend, August 1st, I had another family trip, I got the camera out of the bag, took 2 pictures, and it start doing the same thing again, no flash all white photos. I was so angry at this point. A brand new 700 camera with lenses died twice within two months. At this point, I already missed several weddings and family vacations!

I called Nikon back and they gave me a UPS slip so I don't have to pay for shipping again. I sent it in on August 3rd via UPS 2nd day and they did not receive it until August 10th. I called immediately and asked to speak to someone who could answer some questions for me. I wanted some answers, I wanted to know what the problem was and if I could get a replacement since I had no faith in this camera anymore. I was informed that they don’t do replacements they only do repairs.

I proceeded to ask if I was going to have to continue to send this camera in for repair every week and what happens if it continues to happen. I didn’t get a response. I then proceeded to tell them that I needed the camera by Friday August 14th for a wedding. I was told that their system was down so they could not guarantee the request but they would try to put a rush on it so I could have it back by Friday. I am not happy with Nikon and have no faith in my D60. I have a feeling that I got a dud.

Sultan of Austin, TX July 29, 2009

Nikon Speedlight SB-600 Flash Unit. I purchased an SB-600 from Best Buy in Austin, TX, on May 22, 2009. After using it sparingly for a month or so, it suddenly stopped working. It no longer turns on. So I sent it to Nikon for repair in the middle of July, 2009. A few days later, I got a repair estimate via e-mail for some 130. Apparently, the flash is not covered under warranty, because the batter terminal got corroded.

Now, I have been using this flash just like another flash, using regular batteries. I do not know how this can happen. I believe the workmanship on this flash was poor that it broke down in such a way.

I have been trying to resolve the issue with Nikon customer service. But so far they have been insisting that I pay for the repair. The flash has not been used for more than a handful of snaps.

Barbara of Heber City, UT July 11, 2009

I bought a Nikon Coolpix S4 and after taking about 150 pictures, the screen went black. I had it repaired. After another 100 pictures, it went black again. Had it repaired. Now it's black again. Nikon denies a problem, even thought the probem in apparent everywhere on the internet.

J of Vista , CA June 16, 2009

I sent my Coolpix L18 to Nikon on March 20th of 2009, before my warranty was expired. I turned on my camera, and the Lens froze on me. It said that there was an error in the Lens. It wouldn't even shut off. Nikon a few weeks later sent me a bill stating that I owe them 99.50 for the repairs which tells me they could care less if I had that warranty. A person named Ted N. said that I didn't mail in the reciept.

I told him that was a lie because I was at the post office and they watched me put the reciept in the box. I told Ted N. because I made a copy of the receipt, I will mail it to them. He said it was fine, I can fax it to them then they can fix it. I faxed a copy of my reciept on April 2. I called them on April 9th and spoke with a guy name Jose Bonilla. He told me that someone different was taking care of my camera and that it had to go through US relations before they could do anything to my camera.

He called me on April 16th and gave me a serial number to let me know that my camera was being taken care of. Then a few weeks later, they call me and tell me they couldn't fix my camera because I pushed the Len's in. That I was the one that caused the damage to the Lens. I called their office in Los Angelas and told them what happened, they never responded. They sent me back my damaged camera on June 12 with no explanation. Nikon sucks! I wish they would just give me back my money. A cashier at Target told us that it was a common thing with the Nikon Cameras.

Rick of Delray Beach, FL April 20, 2009

Rick of Delray Beach FL (04/20/09)
I had purchased my camera (a Nikon D90) in January. Worked fine til couple months ago. Just stopped taking pictures one random day. Everything would work except taking picture. Would not reset, no review of pictures, menu didn't work, everything else worked fine however. Called, sent it in. No biggie. Noticed online they had received the camera. 3 days later after they received it i got no phone call or email. so i call asking what the status is. and conveniently it was in system the very next day. got it back couple days later. next day air, pretty nice got it quick. IT WAS LEFT IN FRONT OF MY DOOR. no signature required, nothing! brought it in. tested it. worked fine. 50 pictures later. SAME PROBLEM.

Call back, he gives me a UPS slip so i don't have to pay for shipping again. I follow his instructions, send the old repair invoice in the box and nothing more. send it in. Check status (TODAY), says not under warranty and a bill for 179.00 I call and ask whats the problem. They said that the proof of purchase was not in the box. so i described to them that i was instructed not to and to put the repair invoice in the box instead. now this was my mistake for not catching it, but the serial number on the repair invoice and the serial number on camera didn't match. first person i spoke to was rude, wasn't helpful at all. and said it wasn't the same equipment when i assured it was. he kept saying that the only way to resolve the issue is to pay the 179.00 dollar fee since it's not the same equipment and not under warranty.

i decide to get off phone and call back to speak to someone else. much nicer, more professional this time. he says theres no proof i've already sent the camera in a first time cause of the different serial numbers, and just to fax over the proof of purchase of the camera to get it covered under warranty. ok no problem. now 'm just waiting. i gain nothing to lie to them about this, either way it's going to be covered under warranty. i'm stressing out that it'll have t he same problem as when i sent it in the first time. he assured me that it will not as they have a strict quality control. and i asked the guy if they have a strict quality control, then how did i get a broken camera back for same problem. he had no answer. but what kind of quality control do they have over there?

1. camera stops working after 50 pictures from SAME problem first time. 2.camera was left at front of door with no signature required. who knows who could of snagged it. 3. SINCE the serial number they *HAD* the first time was different than the cameras serial number, why did i even send in my proof of purchase? they obviously didn't make sure the proof of purchase matched my camera. i'm not happy with nikon's customer service at this moment.

Cheryl of Wildwood, NJ April 14, 2009

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