Olympus

Joe of Redwood City CA (06/13/06)
Approximately 2 years ago I purchased a D-565 ditgital zoom camera. It worked well for about a year and all of a sudden the screen went dark and so did the pictures. I heard on the news that Olympus and some other companies were experiencing a chip failure with the exact same problem that I have. I contacted Olympus about the chip failure and they would not acknowledge anything about the issue as if it didn't exsist. I went back and forth with several emails but to no avail, they finally wore me out. All I got was 'send it in and we'll fix it and you can pay what ever it costs.' They know they have a problem. They know it's the light sencor chip.

Approximate cost was 300.00 and it never has been dropped or abused in any way. Doesn't have a scratch on it. I only used it to take pictures of grand kids and not very often. Now I can use it for a paper weight.

Sandra of Las Vegas, NV May 10, 2006

Sandra of Las Vegas NV (05/10/06)
I heard about the camera recall back in March. I called and was told to send my camera back to them and they would either fix it or replace it with one that that was either the same or better than what I had. I had an Infinity 230 camera that I paid over 200.00 for back in 1995 or 1996. They went and replaced it with a the stylus 105 which I can buy for way under 100.00. I understand that that the camera was over 10 years old but the price I paid for it back then does not make up the difference now. I feel they could have at least replace it with a camera over 100.00.

I contacted them by phone and was given a case number and was told that a supervisor would contact me that day, that was over a week ago. I also filled out a survey to let them know how disappointed I was and never got a reply. I also e-mailed their customer service that replied someone would be in touch with me and that hasn't happened either.

Michael of Ball, LA April 19, 2006

Michael of Ball LA (04/19/06)
Was promised 50 rebate for purchasing a P10 printer. Denied for not sending UPC codes (which I did send)

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