Sony

Sony • Sony: Dust Voids PlayStation 3 Warranty • Sony BMG Settles FTC "Rootkit" Charges • Sony BMG Settles Root-Kit Suits for $4.25 Million •: Sony BMG Settles California Case • PlayStation 3 Takes the Field • PlayStation 3 Brings Big Bucks on eBay • Court Approves Sony BMG CD Settlement • Sony Reaches Tentative Settlement in Spyware Cases • New Charges Against Sony's Use of Stealth Software • New York Joins Sony CD Investigation • Recalled Sony CDs Still On Sale • Consumer Group Sues Sony BMG • Texas Sues Sony for Violating Spyware Law • Sony Withdraws CDs With Copy-Protection Software • Sony Slammed for Hidden CD Software • Sony Loses Playstation Suit • Digital Camera Buyers Give Kodak, Sony High Marks • Sony Agrees to Stop Payola Payments to Radio Stations • Sony Playstation 2 Defective, Class Action Charges --- Complaints • Playstation 2 • Playstation 1 • Cameras, Camcorders • Computers • Computer Monitors • Computer Rebates • Home Electronics Rebates • TVs • WebTV

Sony has strong name recognition but, to put it mildly, doesn't have the most sterling record in the customer service area, as the complaints about registration procedures and the Sony repair center demonstrate.

Liz of St. Cloud, WI May 14, 2008

Liz of St. Cloud WI (05/14/08)
sony is not good about complains and customer service, you can say this again. I purchased sony cyber-shot digital camera (dsc-s40) from shopko about two years ago. The camera just stop working, I have no receipt, the sony website had a number in wi that I called and the customer service person (that supposed to make me go and buy more sony stuff that I was a fan for a long time said hey we can not do anything, you did not purchase a warranty so I guess you throw garbage what you have.

I responded saying that for a very long time I was buying sony and it is working good so I did not even think about getting a warranty, so I said what makes you think that I'm going to the store to buy another sony product if you do not want to keep me as a loyal customer and you just dismiss me without even offering sending me a discount coupon toward my next purchase, when almost my whole house is all sony this or sony that?

For what is worth to somebody, I will not purchase anything from sony again and I will turn anybody in my family against sony too. The sony customer service guy from wisconsin chose the stupid discount coupon over long time friend that probably spent over 6,000 in products from sony. Good job sony really, people without common sense is all you need to lose a lot of money. congratulation from a very angry customer.

Diane of Woodland Park, CO November 25, 2007

We purchased a SONY digital camera in 2005 and a SONY DVD portable player in December 2006 at Christmas. Both advertised hefty rebates. Both times I sent in the receipts, barcodes and rebate forms as requested. In 2006, About 2 months after I mailed the rebate in, I received a postcard stating that my camera rebate arrived too late to process. The deadline was mid-January - I mailed the rebate December 26th! The next year, after mailing in my rebate form, I received a postcard stating that the barcode from the DVD player was not enclosed. I knew something was not right, so I telephoned SONY. I had become VERY suspicious of SONY's business practices at this point, because I knew I had done everything right. Calling customer service was a joke. The guy didn't speak english (even remotely understandibly) and just kept apologizing and saying there was nothing he could do. It was maddening. I realize now (too late) that I am certainly not alone in this scam. The empty promise of a rebate lured me to buy the product. I am so disappointed in this company. This is one of the biggest scams going, and by a major company that produces fine products!

I was scammed out of 175 total.

Report Your Experience
If you've had a bad experience -- or a good one -- with a consumer product or service, we'd like to hear about it. All complaints are reviewed by class action attorneys and are considered for publication on our site. Knowledge is power! Help spread the word. File your consumer report now.

Share		Follow us on Twitter.

Back to the top |

Terms of Use Your use of this site constitutes acceptance of the Terms of Use

Advertisements on this site are placed and controlled by outside advertising networks. ConsumerAffairs.com does not evaluate or endorse the products and services advertised. See the FAQ for more information.

Company Response Welcome If complaints about your company appear on our site, we welcome your response. Please see the Response Form for more information.

For more information, see the FAQ and privacy policy. The information on this Web site is general in nature and is not intended as a substitute for competent legal advice.  ConsumerAffairs.com Inc. makes no representation as to the accuracy of the information herein provided and assumes no liability for any damages or loss arising from the use thereof. 

Copyright © 2003-2009 ConsumerAffairs.com Inc.  All Rights Reserved.    The contents of this site may not be republished, reprinted, rewritten or recirculated without written permission.