Complain about a product or service

Video Camera City

Annie of New York NY (9/15/04):
On September 13, 2004, I purchased a SD Dane-Elec brand 128 MB memory card from Video Camera City at 1271 B'way, Manhattan. When I walked in, I asked one of the salespersons for the memory card. He handed me a Dane-Elec brand 128 MB memory card and telling me the price is $228 USD. Since i'm not very familiar with the price of memory card, I rejected it. A minute later, he offered $65 USD for this memory card and tell me if I pay by cash they won't charge me sales tax. I ended up paying them with my MasterCard. So they said if I charge by credit card, they have to chrg me $69 plus tax. The total of this purchase is $76.03.

On the next day, when I went to other electronic stores for reference to check for pricing of the Dane-Elec SD 128 MB memory card, it's listed as $32.95USD, and 512 MB is $79.88USD. As I see on the receipt, Video Camera City hasn't stated any policy on the receipt that there's no refund nor exchange on it. I went back to the store the next day Sept. 14 to ask the salesperson for a refund due to I over paid for the product I purchased from them but they denied me any refund.

I' m really disappointed on their way of handling this. Since they haven't specified any policy on the receipt, they have no right to deny refund to their customers.

Report Your Experience
If you've had a bad experience -- or a good one -- with a consumer product or service, we'd like to hear about it. All complaints are reviewed by class action attorneys and are considered for publication on our site. Knowledge is power! Help spread the word. File your consumer report now.

Back to the top |