Vivitar

Erin of Bordentown, NJ September 21, 2009

My son rec'd a video camera in July 09, the AV cable it came w/ was the incorrect one. Rather than return to the store we called the 1-800 on the package. On Aug 2 I was told a new one would be mailed and I'd receive in 6 days. As of 9-20-09 I have not rec'd. I have called several times and everytime I call I am told a different story. Sometimes they tell me it will ship on a certain date only for that date to come and it's not shipped. It is now passed the 30 day time period that we can return it to the store and I can no longer find the reciept. The item is useless w/o this cable. I really just want the cable. When I call the 1-800 number they barely speak english and I feel like I'm getting the run around. I'm stuck w/ a useless item that costs around $70.

Jennifer of Anita, IA November 14, 2007

I purchased my daughter a camera for Christmas last year. Purchasing a Vivtar camera was a huge mistake! We are on our third camera, and I've been waiting for 3 weeks for a replacement battery charger (the one they sent was defective - not surprising considering what I've been through with their customer service!). Everytime I call I am on hold for at least an hour. The last time I called I requested to speak with a supervisor in an attempt to get accurate info so I wouldn't have to call back. I spoke with Jeanette. She wouldn't give me her last name - but did give me her ext. # and told me I would have the charger beginning of this week (10/29). I just tried to call - the extention number she gave me was invalid. I held for an hour and spoke with someone who told me the charger hadn't been shipped yet. When I asked why he told me he didn't know. Nice customer service. I asked to speak with his supervisor - Jeanette. She was on another line, but would call me back as soon as she got off the phone. That was almost 2 hours ago - still no call back. As he was transfering me to her voice mail, I heard him laugh at my frustration - once again...nice customer service. I've left messages in the past after holding for an hour in the general customer service voicemail box - I have yet to recieve a call back. Is it to much to ask for polite, prompt customer service and products that work? At this point I am so disgusted with Vivitar I don't know what to do! Enough time lost with this!

Stanley of Universal City, TX February 8, 2007

I purchased a Vivitar 6150s Digital Camera from the Army & Air Force Exchange Service website. Never having previously owned a digital camera, and having limited computer knowledge, I did not know how to transfer the photos from the camera to my computer. I read the appropriate page, in the camera's User Manual, however the information was not clear to me, and the way it is written, the author assumes that the purchaser has had previous digital camera experience, and has extensive knowledge of computer usage. The Vivitar website has two e-mail addresses:info@vivitar.com and support@vivitar.com.

I sent an e-mail letter to each of the provided e-mail addresses, however each letter was returned by the Mail Delivery Systemwith the following message: "A message that you sent could not be delivered to one or more of its recipients. This is a permanent error." I then sent a fax to Vivitar (805 981-2421 on 1/5/07. I advised them that their e-mail addresses failed to deliver the e-mail sent. I advised them of the problem I was having transfering the photos to my PC, and requested that someone e-mail me step-by-step instructions since I felt that their User Manual provided insufficient instructions. My fax was ignored. I sent follow up fax's on Jan 6,11,12,20, & Jan 24th, but my requests were ignored. The Vivitar website indicates that Syntax-Brillian Company is the parent company of Vivitar. On 1/26/07 I sent a fax to Syntax-Brillian and included every fax I sent to Vivitar, and requested their help. To date I still have not received step-by-step instructions, via e-mail, from Vivitar.

The Vivitar 6150s digital camera is useless to me, since I cannot transfer photos to my PC. I cannot ask the Army & Air Force Exchange Service for a refund, since the camera is not inoperative. Vivitar doesn't believe in providing customer service, and I am stuck with a product that I cannot get full use from it.

Tobias of Bronx, NY November 25, 2006

i bought A VIVITAR camara and at first it turned on. but the it wasted too many batteries like i had it on for 15 minutes and it said that the battery is dead, so like 2 weeks later i tried to use it again and i put brand new batteries in there and the camara would not work it did not turned on at all and that happend 3 weeks ago and so far this day the camara still doesn't works and also the camara did not came with an charger

George of San Jose, CA May 17, 2005

I originally sent my Vivitar digital camera model #3705 to be repaired back in late March, 2005. I paid for shipping both ways and the camera was returned to me mid-April. There was a form letter enclosed stating that they found nothing wrong with the camera and that I need to use Vivitar rechargeable batteries. The reference number for this was #63720. I installed brand new Energizer e2 lithium batteries in it and it would not turn on. This is the same problem I sent it to Vivitar to have repaired. I called customer service and tried to explain the problem to the person answering the phones. They wanted me to mail it back to them so they could inspect it again. I told them that I would not paid to send it back and that they should since it wasn’t repaired properly.

They had UPS pick it up and it was returned to me 5/17/05 (reference #64270). I went to the store and bought new Energizer e2 lithium batteries and the camera still doesn’t turn on. I know the problem is the power button because a friend owns the exact same camera (we bought them within a week of each other) and she had to send it back to Vivitar for the same problem. They replaced her camera because the power button was faulty. All I want is for the camera to be fixed or repaired. If it is fixed, I want an extended warranty in case this same problem happens again.

Robert of Hicksville, NY November 19, 2003

i purchased a camera in august 2 weeks later it broke i sent it to repair. i called them they told me it was replaced and mailed back on the 28th of september. i have made numerous attemps to contact daniel and when he returns my call he seems not to know what i am ytalking about he finally did a ups searcj and on november 3rd on novem ber 4th promised he was shipping a camera and calling me with the tracking number now he is not returning my calls it is now 3 weeks since he promised to call me i tried 5 times in three weeks left messages and he does not return my call.

Carlyn of Hayden, CO February 13, 2002

I purchased a digital camera with computer software for the holidays. After taking Christmas pictures, I attempted to download the software into my computer. The softward did not download properly. On Jan 8th I began to get this resolved with Vivitar. I e-mailed them and phoned them. I finally received a phone call today stating they will send new softward (2/13/02) I requested a refund since this problem has been going on for so long with no resolution. I was told that Vivitar does not refund. With the service or lack thereof, I feel I am entitled to a complete refund.

Marilyn of Morrilton, AR May 1, 2000

A few months back I purchesed a vivtar camera and it was defective so I retured it to wal-mart where I had purchesed it. I was asked for her reciept I showed the clerk at Wal-Mart the reciept and Wal-mart mailed my defective camera to Vivitar. Vivtar said they could not replace it until they had a copy of the reciept, Vivtar stated that the clerk at wal-mart should have sent a copy of the reciept with the work order. I was then told to mail a copy of the reciept to vivtar which I did. A couple of days after sending the reciept I recieved her old camera unfixed. Vivtar recieved the camera the 17 of March now they want to send me a mailing lable and have me send the old camera back again. each time we (my daughter,son and myself) contact vivitar they give us something else to do before they can replace the camera. in all they have been very unprofessional and have not delt with this issue in a timely maner. I have done everything that the representatives at vivitar have asked me to do and now I would like to know what action I should take in making them either replace the camera or refund my money.

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