Complain about a product or service

Wolf Camera

Beltsville, MD

Dov of San Francisco CA (5/26/04):
I am writing to express my extreme dismay and dissatisfaction with the treatment and service received at Wolf Camera. I placed an order last week for a Sony DSC-V1 digital camera and was quoted a price of $454 as a courtesy price match. The price was indeed above other prices that I could have obtained on the internet but since I get my pictures developed at Wolf Camera and there is a nearby store I decided to give my business to Wolf Camera.

Last week Best Buy offered the camera for $449 (after a 10% discount) however now that offer is not available. The order was taken incorrectly and a Sony DSC-T1 was sent out to me. Wolf Camera listed both cameras on their site for $499. After spending much time speaking to several sales representatives and managers I was told that the price offer now was rescinded. I can not express how unprofessional and disappointing this was. It was not my error that the person taking orders for Wolf Camera price matched my valid request for a Sony-V1 with a Sony T1. It also is not my fault that she sent a confirmation to the wrong email address.

Unfortunately, this has tainted my view of Wolf Camera. I know they are a massive company but I can't believe that they have lost the value of customer service and fulfilling their committments of their promises.

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