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Liz of Harrison, AR (06/25/08)
I have been reported and charged for the same thing, 3 times now. I returned items through UPS and it was lost by them. Fingerhut is now trying to force me through and outside company to take out some sort of credit card and pay over $900 for a shipment lost by UPS 7 years ago!
I was told I had no other choice but to make arrangements to pay and they have destroyed my credit.
Rosa of Brooklyn NY (06/24/08)
I ordered a microwave cart which came damaged. I proceeded to contact their c.s. and was informed they were going to send me a replacement for the damaged panel and not to return anything.
It once again arrived damaged. I proceeded to call them again and this time they send me the wrong panel. Due to the time lapsed, they are claiming it was too late to make a request and that I should have sent it back. How could I when the cart is extremely heavy. Shows where their head is at. Anyway, I am now stuck with a damaged cart which cost me $100.00. I proceeded to close the account.
Samantha of Brattleboro VT (06/17/08)
I purchased a couch from fingerhut about 6 months ago and it has now broke twice. When I called Fingerhut to report my issue they said it was not their problem and that I had to call the manufacture. The real problem is is that nobody is taking the time to correct my broken couch. The manufacturer has not called me back. I spoke to Fingerhut several times now and told them I would not pay on my account until something has been done they said they would make a note of it and would not keep calling me. Fingerhut still calls me 2 to 3 times a day.
two large springs have popped out of the bottom of my couch and has made it unusable.
Sylvia of Alamosa, CO (06/05/08)
I just received the fourth phonecall about a past due balance. It have not bought any merchandise since December and it has all bee paid off.
This is for an insurance policy sold through Fingerhut which I have made abundantly clear that I do not want. There are several reasons for this, but the main reason is that there was no place to state a beneficiary. Secondly, the coverage is the same as I have with my credit union and the insuror was advised of this.
Each time I have been contacted, it was by a different person and each time I was told that a note would be made on my account. I am sending a registered letter to the insurance company, but since they were already advised that I did not want the policy, I have a suspicion Fingerhut will keep billing me, harassing me at work and failing to make note of my reasons for not wanting the coverage.
Mary of Roxbury MA (06/02/08)
I gave a cookout on Memorial Day. I purchased a 6pc St. Tropex patio set item #N3625 from Fingerhut on May 7, 2008. I had several of friends at the cookout. Two ladies were sitting at the table of the patio set, when the table top exploded in a million little pieces. Needless to say, it frightened the two ladies and everyone at the cookout. My son cleaned up the glass.
I called Fingerhut the next day and explained what happened. My response was they were not responsible, for whatever happened. The table was intact when it left the factory. Thank god no one was injured, but what if??? who would of been responsible for loss of eye sight, if the glass got into any of the two ladies eyes, sitting at the table. I would like a replacement table. I still have to pay for the table, even though it exploded. To show such a lack of concern, for what could of sent any one of the two ladies to hospital is intolerable.
The two ladies were traumatized for sometime after the table exploded, one of them was an elderly lady. Thank god she didn't have an heart attack, the sound of that table exploding is still rings in my ears. I would contact an attorney only if the company refuses to replace the table. I had just took the table out of the box the same day of the cookout.
Edward of Mexico ME (05/11/08)
I bought a Emerson DVD- VCR combo unit and but the extended warranty
A year later the unit broke so I call them yup and they said the would send me a litter within 10 business days on where to send it .
So 15 or so day later I never got the letter so I called again and was told they would resend the letter
And again nothing showed up
So now I am mad I feel I have been had and I think they well never honor the warranty.
So i am not paying for the rest of the item cost and yes I bought on the credit plan, this may ruin my credit rating but o well
When I get action and the unit is replaced, fixed then ill pay the bill
I am also going to make a YouTube video in this mater
Consequences are I cant burn DVDs with it any more something happen to the DVD part of the unit
Dianne of Gaffney SC (05/07/08)
we ordered a small stereo and we had 30 days to return it if we weren't satisfied. we returned it within the 30 days. the add said free shipping, and we had to pay the shipping fee for THE returning of the merchandice. fingerhut billed us around 40 dollars for THERE shipping cost. that was about 8 years ago. yes, 8 years! we have been harrassed by collection agencies , law offices, more credit agencies, phone calls gallore at all hours, days, nights, weekends.
When i tried to talk with fingerhut about this, she cursed me, we just find it unbelievable that this multi million dollar company continues to harras us over what used to be 40 bucks, now over 250 dollars.its been to at Least 10 credit collectors. what can be done to stop all these collections people, letters, and the rude people calling us, and put an end to this madness? we used to be good customers of Fingerhut. now, they lost us over a shipping fee.will this ever end? this has been one very long fued that has cost Fingerhut hundreds of dollars trying to collect $40.00. UNBELIEVABLE!
Linda of Fayetteville AR (04/15/08)
I ordered a wall clock from Fingerhut a year ago or so and the hands of the clock had broken. I called them to see if I could get that part replaced. The guy I talked to took forever to find me because I dont have an account with them. I had bought the clock such a long time ago that I didnt remember exactly when I bought it either. The guy told me that the clock is made from China and thats where the manufacture's warranty was and I had to go through them but he didnt even have the number for that overseas company either.
I dont know if it was just a hoax or not. He told me to go to a regular store and just find the part myself to fix it. This is not good customer service and a bogus story of how it came from overseas. I do not think I will be ordering anything else from Fingerhut anymore.
Jamie of Glendora CA (03/24/08)
they will not help me and are yelling at me i ordered three things that came in a package only reacieved two did a claim asking to be credited instead they sent it out again and will not adjust my acount
they say i owe them and am behind for something i did not recieve
David of Lapeer MI (03/24/08)
I was sent a product catalog from FINGERHUT for March 2008. They congradulated me with a CREDIT COMMENDATION and PRE APPROVED CREDIT
I have been trying to get my credit re-established after a car accident and when I sent them the information they DENIED ME It stated on the front of the catalog YOU'VE EARNED A SPECIAL CREDIT RECOGNITION. THE ONLY THING I EARNED FROM FINGERHUT, WAS A DENIAL ON MY CREDIT REPORT which may preclude me from further purchases such as a home re-mortgage. There should be a class action suit filed on this as other clients are established.
Aideline of Astoria NY (03/23/08)
I received a letter with my name, original creditor Fingerhut, and a clients account# with a balance due $413.85. In addition they state 3 options to attemp to collect money from me. I'm suspicious and concerned. I've never heard of this in my account history and believe and suspect wrong doing.
they are making offers of payment methods with a deadline, and are attempting to collect a debt. This notice well looks like a collection agency. (although I could be wrong)
Alana of Schenectady NY (03/06/08)
All I know is Fingerhut is trying to say that I purchased some items from them in 1997 (have NO idea what). This is bogus. But I have a collection agency that has put a freeze on my bank accounts. I called the collection agency Rubin & Rothman and the woman is not able to give me any info on Fingerhut, except that the payoff balance is $3011.00 and that it could have been a small bill but that with the 90 cent interest every day for the last ELEVEN years it has gotten so high. She just keeps saying she is the Middle person and that she had no other information but I could always go on the Fingerhut website to find a customer service number.
In the meantime, I was forced into doing a quick collect Western Union for $400 so the lien could be taken off of my account, two days later I was told I have to pay $150 for 4 months at which time I will either have to pay the balance in full or divide the balance into two payments. I have not paid the $150 and will not. Again I ask for what? I have not ordered anything from them, I got a Credit Report to see what was going on and the report says three different dates.12-01, 03-07 and 04-07. I assure you, I have not received or bought any merchandise from this company. When I called Fingerhut I spoke to a woman by the name of Sheena that is all she would give me and she explained that the REAL Fingerhut has shut down in 2002 and whoever they are just bought the actual Fingerhut name. She said the defunct company was now Compucredit and they only have a fax number and a P.O. Box. They have no number or physical person I can speak with. The collection agency has given me until 03-24 to speak to someone and get this dispute taken care of in writing or have some type of proof that I am trying to correct this situation or else they will put ANOTHER freeze on my account until I make the appropriate payments. I refuse to make payments on merchandise I never received nor have I ordered just because a company claims that in 1997 I did so. I am also contacting my State's Attorney Generals office and the Better Business Bureau. They should not be allowed to do this to anyone, I mean come on, from 1997, are you kidding me? They got some nerve, this is not my bill to pay and I will FIGHT this to the bitter end.
This claim is on my credit report, My bank account had a lien on it. I was forced to pay this collection agency $400 of which I did not have and was out of my prescriptions for four days waiting for my $400 to be processed and lien taken off of my account. I am still being threatened by the collection agency with the amount of $150 for four months and then the total balance there after. This has been a great hardship in my life.
Elisabeth of Ashland OR (03/04/08)
Fingerhut billed me for a product I never ordered and never received. This was several years ago. I explained that I had no business with them. They still sent the bill to a collection agency. I have written them and explained the situation, but Fingerhut continues to refer the bill to collection agencies.
I have the collection agencies calling me and would like to have Fingerhut cease this. I have done nothing and yet they keep harassing me.
Donna of Toccoa GA (02/19/08)
We ordered a 13game and 1 pool table for our Grandchildren and Son for Christmas. We went to assemble this table on Dec.24 2007 and the pool table or the 13 and 1 game table was busted. When Fed Ex delivered the table they left it on the ramp when no one was home. I called Fingerhut on the 26th of Dec. and other attempts of trying to get someone to pick up the table. They sent us a return label and they said to take to the nearest FedX station to return,so the table was loaded in our truck took it to where we was supposed to and they would not accept the table. So we tried to call Fingerhut back numerous times. I did get to speak with Max someone from Fingerhut and he said that the table would be picked up. Well the table was still not picked up. So my huband called back to Fingerhut and finally got someone to give a reference number or whatever it is called. Finally the 13 in 1 game table was picked up in Feburary of 2008 and we are still getting a bill for this. The bill we received in the mail today still states new balance of $245.00. And we owe Fingerhut nothing.We are good customers with Fingerhut or we were but this makes you wonder about the Company.
Randall of San Antonio TX (02/18/08)
I did not receive the bill from Fingerhut until the 12th and I mailed it off the same day. Since then I have got harassing phone calls from their personnel. I find that these people are ignoring the fact that I told them that I have already mailed it off and I am not responsible for the mail delivery. So they should mail the bill earlier to me, not on the 12th for the bill to be paid by the 16th; this is making my bill late so they can collect late fees. Furthermore, I am going to pay them off as soon as possible and I will not do business with them ever again. I do not want them to send me their catalogues anymore. I will not recommend this company to any of my friends and I will spread the word on how they harrass people when the money has already been mailed off to pay the bill.
Darlene of Hooksett NH (02/15/08)
We bought through Fingerhut a comforter set for my aunt. She was supposed to make payments for us and failed to. We took over payments and settled the account. Fingerhut was supposed to send us a letter for a phone payment and did not. On January 27, 2004, check #1102 for the amount $80.00, was cleared as a settlement on this account again. I was told that Fingerhut would send us a letter saying the account had been cleared. Fingerhut then proceeded to send it to another collection agency. They have since sent this account to several agencies, who have each tried to collect on the same bill.
On Friday, January 28, 2005, a complaint was filed against Jefferson Capital and Fingerhut with the Consumer Affairs Bureau regarding this account. On August 5, 2005, a letter was sent to Penccro Associates disputing this bill. Fingerhut then sent the bill to Midland Credit, who billed us again. On October 28, 2005, a letter was sent to Midland Credit Management disputing this bill. On February 12, 2008, another bill from Midland Credit management was received offering another settlement. I have sent them another letter disputing this bill.
Credit score/rating has been affected, affecting loan availability, emotional stress, and because of the emotional stress, heart burn and panic attacks.
Kenneth of Phoenix AZ (01/29/08)
I had received an email notice on 12-11-07 that an order for a drumming machine had been charged to my account and was going to be shipped to my address, I immediately contacted the customer service dept and notified them of the charge made on my account which I did not authorize or have knowledge of, I was informed that the order was being processed and that I should call back in 72 hours in order to stop shippment of the item. I called again on the 14th of December and spoke with another rep that informed me that the first rep had mistakenly given me the wrong info and according to her records the package had already been shipped, I was informed that I would be able to send the item back once I had received it and my account would be credited, I waited several weeks for the package to arrive which it never did, I contacted customer service again explaining that I had never recieved the package and was informed that I would need to fill out an affidavit form and that the rep would send this form to me ASAP. I had received the affidavit form about a week later filled it out and sent it to customer service as directed, I subsequently received a response from them stating that they had investigated the matter and that they would continue to bill my account as their investigation had shown that the item had reached my address. I called customer service yet again and was ultimately switched to Kendra who I assume was the manager of customer service, she told me that I would need to get a police report concerning both the unauthorized charge and merchandise which I had never recieved and mail these police reports to customer service for fourther investigation into the matter.
Fingerhut continue to bill my account for the $140.00 drumset, and charge interest on the unpaid balance monthly until the balance is paid.
Alice of Searcy AR (12/13/07)
Okay I found out that Fingerhut has run a credit report on me but I have not requested them to run a report on me. I am writing you to inform you that there is a security alert on my social security number due to Identy Theft. I believe I know who this person is and I am trying to rectify the situation.
Kathy of Girard PA (12/10/07)
I paid all my payments to Fingerhut through my credit union (Debit) which were $42.00 dollars. Back in May of 2007 Fingerhut starting taking payments out of my account whenever they felt the need to, without my authorization.
I contacted them about this issue, and they said I would need to fax them my statements showing these transactions because their records do not show any such debits from my account. I had my credit union fax all papers over to them and I also sent them to the company. I never heard any thing back from them about this matter. They caused me to over draw on my account and also caused me to bounce 2 checks because they took the money that was budgeted for those checks. With the check fees, bounce fees and credit union fees it all came to $169.80, and I was unable to pay for the one check that bounced because of them. Now it is on my credit report. Now they are sending me bills stating that they are going to turn my account over to a collection agency if payment is not received. I had never been late on any payments to this company until they did this to me and will not take responsibilty for their mistake. I have tried to file with the Better B.B, but they said because it involves checks they cannot handle it. My credit union closed my checking account because of the over drafts Fingerhut caused me. They are ruining my credit and don't even care.
Cassandra of Gainesville FL (08/21/07)
I recently ordered two counter stools from Fingerhut, and charged it to my account. When I found that one of the stools had a faulty part, making it impossible for me to complete assembly, I decided to return them both. I called to make make sure that I was following the correct returns procedure. I was told that if the goods were returned withing thirty days, I would be given a credit to my account. I shipped the furniture back within the thirty days, but was still charged a higher payment on my account. Meaning my payment went from 19.99 to 28.99. Since my UPS tracking showed that the goods had been received on time, I mailed my regular payment of 19.99 out, since I didn't see why I should make a monthly payment that didn't reflect the credit that was due me. I began to receive up to four phone calls a day, hassling me about the balance of 9.00 dollars. And then they added on a late payment of 19.99. When I called, the representative became increasingly rude, even though I was only seeking to understand why they expected me to make one monthly payment that was higher, when I had already returned the furniture in excellent condition and on time. They explained that it took up to three weeks to credit my account, and then he said that my payment is considered late, because I hadn't paid it in full. I replied that I have been a customer in good standing, and have always paid on time, and shouldn't be treated like this over one mistake. I asked to speak to his supervisor, who identified herself as Robin, and she said that if I paid the nine dollars, they would waive the late fee. I paid it to avoid further hassle, but I don't understand why I paid a higher amount for one month when I hadn't even kept the goods for which I was being charged. It is not my fault if it takes them three weeks to credit my account.
Gwendolyn of Los Angeles CA (08/06/07)
Since November of 2006, I contacted the above company to change my address from New York to Los Angeles. I made the changes online and in writing. As of this date they still haven't changed my address. By the time my family gets the mail to me in Los Angeles, the payment is late. It's been over 6 months since I put in the change. I was furious when the credit department called to tell me I was late. If I'm purposely late than they are doing job by calling me. I don't want my credit to be dinged because of their stupidity. I've been a customer of their's for over 20 years, and this the thanks I get.
Richard of Columbus OH (07/20/07)
I ordered the GPS Navigator fromyou nearly one month ago. You said that it offers 18 languages and mine came with USA only. Your directions are very vague and dont give you enough information on some of the subjects such as the positive and negative arrows (zoom in and out buttons dont work on my screen. There are less than two sentences discussing this. How can I work it if I dont even get the instructions about it? I was personally looking forward to having the choice of languages on the Navigator GPS System. Thank you for having me pay for a product that really wasnt advertised as it really is.
M of Kingman IN (06/13/07)
I ordered a swimming pool, and didn't get the pool pictured in the catalog. The catalog described a 15ft pool, but, pictured an 18ft pool. When the pool arrived at my home, the accessories and especially the pump were inferior to what was pictured. I feel that fingerhut used misleading, if not false, and fraudulent advertising. I contacted customer service and was told that they had sent a request to the manufacturer to send a replacement pump, the one pictured. But, it may take up to 5 weeks to receive the replacement from the manufacturer. It only took 10 days for the original order to arrive at my home. I am not satisfied.
Water therapy helps me to exercise without putting stress on my joints. I relaxes my muscles and I had hoped to have a pool at my home to exercise in. I was in an automobile accident and am still trying to recover.
Susan of Santa Ana CA (05/31/07)
Fingerhut let some stranger use my identity and social security number to order $400 worth of kids toys without verifying who the person really was.
I got a call from Fingerhut accounting that they are trying to collect $400 plus late penalties for an order placed in 2003!!! I told them I never used Fingerhut and never placed an order with them. They then tried to verify my info and my name was spelled wrong and the address was in New York. I am from California and never been to New York and don't know anyone in New York. I had to go to the police and file a report. Since I did that, Fingerhut now has my correct address and I keep getting catalogs that state I am pre-approved for $400. I have called them 3 times now and explained what happened to me and how I need my account cancelled and notes put in the system that no one should be able to create an account in my name and they tell me it is taken care of then I get another stupid catalog. I don't want an account with them and keep asking them to cancel the account and quit sending me catalogs that anyone can use to order stuff under my identity. They refuse to do it.
Rick of Columbia Falls MT (04/25/07)
Fingerhut is trying to collect money from the previous owner of my telephone number. I have told them and their collection agency repeatedly that I am not the person they are looking for. I have never done business with Fingerhut and have only had this phone number for two weeks.
Several harassing phone calls including calling late enough to awaken me.
Luz of Lorain OH (03/12/07)
I have an account with this company that I send a check for payment. I used to send it online but it was never processed by due date. I would get calls forever. I once called and yelled at the operator about didn't they check payment status, etc, she just told me I hadn't paid - when in fact the payment had been sent to be processed on time. The payment for this month was also sent to be processed on time (they have a date on the statement which to send payment) - this was done on time, again, this company has been contacting me morning, night and day! The calls come in on my cell phone and my home pone - I check my caller id. I just rec'd calls on today's date again! That shows the payment was not processed because it was sent way in advance of the due date. There has to be something I can do to get this company to change their unfair practices.
There is actually no economic damage (such as late fee); however, they are violating some law because they are harrassing people when the payment has been in their possession.
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