Complain about a product or service

10-15-10-800

Janine of Shoreline WA (01/06/08)
About a week before Christmas I went to the Lynnwood, WA, Circuit City to purchase a camera for my daughter. I had been looking on-line at the cameras, and there was a special in-store only, that if you purchased a camera, you received a free (via rebate) photo printer. I checked to see if these items were stocked at the Lynnwood store, and found that they were, so I printed the ad and headed for the store. When I arrived, a very friendly salesperson assisted me, but when she saw the printout of the special deal, she claimed she knew nothing about it. She did not offer to check on this for me, and continued to stand and stare at me until I asked her to look into it. She checked with another clerk and told me that it was an on-line special. She had not fully read the ad. I pointed out to her that it said in-store special.

Despite the fact that I had checked on the availability of these items prior to driving to the store (barely an hour prior), she then informed me that there were no printers available and, therefore, she could not fulfill the offer. She stood and stared at me while I waited for her to offer something else in place of the out-of-stock printer. She did not offer anything. I asked her if it was the policy of Circuit City to offer another item if the other was out of stock, and she told me that it was not. I asked to speak to a manager. She left to find a manager. She then walked around the store, passing me 5 different times, for about half an hour, apparently trying to find a manager. During this half hour, she never spoke to me to let me know she was working on my request. When she would pass by me, she would turn her head away from me. She then reappeared, carrying the printer she had previously said was out of stock. She told me she had found some on a truck.

I am NEVER going to shop at Circuit City again. I used to buy all my electronics at Circuit City, but that will now cease, and I am telling the entire family about my experience and urging them to boycott Circuit City, also. Apparently customer service is now a thing of the past there.

Raul of Fairfield, CA (01/04/08)
Vayama.com sold me a flight to Colombia on 11/17/07. The connection time to Avianca airlines was only one hour and forty five minutes. By the time I got to the LAX I had one hour to check in. The Avianca agent told me I was bumped out of my seat because they require three hours prior to their flights. Vayama.com did not inform me of this situation. I called the travel agent supervisor (Beth), and she told me it was between me and Avianca Airlines.

The nightmare started; Avianca put me on standby for their flight which was two days later. This flight was full, and Avianca left me out for the second time. The Avianca agent (Mercedes) in LAX denied to put me on a different flight or send me by a different route. She told me it was Vayama.com's responsibility to accommodate me in a different flight. I requested to talk to the station manager of Avianca--no luck. I waited for this gentlemen until 1:45 in the morning. The fourth day in Los Angeles, away from my family, Vayama.com (Beth) told me they received a message from Jack Hanna (Avianca station manager) saying that he offered me a different route to my destination; this is false and an unfair lie. I did not talk to the station manager and was never, never offered an accommodation because they don't recognize Vayama.com as a priority. The fifth day I had to pay $600.00 more on top of my ticket purchase to Avianca to put me into their full booked flight. Did Vayama.com fail to communicate or state information about the time table between flight connections? Avianca representative (Mercedes) stated the Vayama.com sold me a faulty airline trip.

I spent nearly $200.00 on hotels, $120 in food, and $600.00 more to Avianca to assure me a seat. It caused a lot of mental stress on my part-- and on my wife and daughter. It took me four days to get over this nightmare. Anything that you can do in this matter I will appreciate. Thank you.

Frances of Newark DE (12/02/07)
I ordered a Lifestyles 32 LCD television from Home Shopping Network last Sunday, November 25th. I was told by the show hostess that I was calling with plenty of units to go around and given a ship date by the operator of December 3. About 15 minutes later the hostess said that current inventory is now depleted, but that little "banchees" were furiously loading the truck for a delivery date of December 17th. I ordered my TV well before this point. She wanted everyone to keep calling, and they would let us know when it was sold out. Four days later I get a message that this item was oversold ,and they would try to fill my order before Christmas. Then I was told that if they were not able to fill my order by then that my order would be canceled.

If I accept the fact that it will not arrive before Christmas even though two people at this point told me it would and took my money, they should have to fill it after Christmas. I have been told by no less than 3 customer service representatives that this would not happen. One rep named Phylis told me that she did not speak "Snide" and hung up on me.

I want HSN to deliver me a t.v. that I purchased from them of equal value if they cannot get more of what they took my money for. If they do not truly know what their inventory is while the presentation is on, then they should not be allowed to make comments like, "Keep calling, there are plenty to go around" or "Our inventory is now depleted, but more are coming as we speak." That is a guarantee that they are not able to deliver; and it is horrible for the customers, especially at Christmas time!

This company has a hold on my money for an item that is probably not going to get delivered to me. I am mentally exhausted from fighting with them and their way of selling needs to be changed.

Geana of Rock Springs WY (03/29/07)

I went inside of the store and the lady stocking in the makeup area all her stuff was in the middle of the walk way no the little walk way the main way. Then I get a double stroller and as i was leaving i waited for 10 minutes to get help to carry it out of my car i had my one, and two year old baby with my groceries, then an additional basket to carry the stroller. No one came to help so i pulled both carts all by myself in the snow.

Jerilyn of Mildand MI (03/05/07)

I've had a $14.01 charge on my AT&T statement from ILD Teleservices for the last 2 billings. There is no explanation for the charges. When I tried to call the toll free number of ILD Teleservices to attempt to find out what the charges were for, I got a recording stating the number had been changed and it gave me the new number of 10 15 10 800. It stated there would be a $5.00 charge to place the call!

I have never heard of this company, nor have I ever authorized any charges from them. Someone needs to stop this company from its illegal and unauthorized billing.

1Mike of Walker Valley NY (12/20/06)

I keep getting a message on my voice mail (3 days in a row now) saying that I have been accepted to receive 2 round-trip airfare tickets to anywhere in the continental U.S. All I have to is call with a confirmation number to 10-15-15-800. Before calling, I checked your website and sure enough, I would have lost money. Thank you ConsumerAffairs.com!

Report Your Experience
If you've had a bad experience -- or a good one -- with a consumer product or service, we'd like to hear about it. All complaints are reviewed by class action attorneys and are considered for publication on our site. Knowledge is power! Help spread the word. File your consumer report now.