Complain about a product or service

AirTel Prepaid

Shahid of mumbai, India October 20, 2009

I am using Airtel since last many years. I have always faced network problem but my concern is not network. I have taken Blackberry Enterprise Services, Rs. 899/- monthly rental plan wherein i get unlimited browsing and downloading in that package. Yesterday i.e. 19/10/2009 i recieved a message as given: Get uncensored videos and Gossips from bigboss house season3! unlimited download!

Today i.e. on 20/20/2009 i clicked on the link given above from my mobile and the very next moment i got a message from Airtel Live: Thanks for downloading Mp3 Tone from Airtel. You have been charged Rs 99. Play Games gclub.

I called up to the Customer Care immediately and they said that they can not help it. Since i have clicked it i have to pay Rs. 99 as rental. I just want to know that where you people have mentioned in that message that it is chargeable or terms and conditions are applicable. Please note down the reference number that i got from customer care. See its not a matter of Rs. 99/- but its a matter of cheating customers. I am really not interested in any such activity. Now tell me if i have already taken unlimited downloading plan then why would i pay Rs. 99/- extra for a service wherein nothing is mentioned that whether its chargeable or not.

Apart from this i have activated Missed Call Alert service on my number. Since 4 to 5 months i have been charged monthly rental of same but i done recieve a single message from yopur end about same. Despite the fact that i always get complaints from my colleague/ freinds/ family/ etc that my mobile is always not reachable because of network problem.

I am really fed up with the service thats why i am writing this mail. Kindly help the needful or else i have to opt for some other options.

Avadhoot of mumbai, India September 26, 2009

Airtel has been continuously debiting money from my prepaid service for some unwanted jobs provider service since 16th Sept 2009. No use of any do not disturb frantic efforts. On 14th Sept i got a message stating that i will be getting some 2 day free trial of jobs on mobile, i did not pay much attention to it considering it as usual promo messages.

On 16 th Sept, I got another message metioning that my trial of 2 days and i am supposed to call some number to de-activate the service. As I did not apply for any activation and even did not avail the service in any manner, I was sure that nobody can cut my money just like that! without my concent! But alas, after 15 minutes i got another message saying that I was registered with Jobs on Mobile and I checked and found that even 10 Rs for 10 days they have debitted from my account. DND WAS OF NO USE.

Now it has become a big headache for me as there is no mention in the SMS that where to contact to unsubscribe the service and how? THEY HAVE FURTHER CUT MY 10 RS. AGAIN TODAY ON 26TH SEPT. 2009. AND THIS WILL CONTINUE! how do i stop these theifs from looting me? every 10 days my Rs. 10 are automatically get cut though I have not subscribed for the service. and it continues.... Please HELP!

HARISH of PUNE, India September 10, 2009

I am using Airtel Prepaid mobile service. on this mobile I have not suscribed for any value added services but they activate it directly and charging me 3RS/SMS. After I complained with customer care they stop it for some days and again start after some days. what to do with. pl. help me. Money deduction without intimation in negative side just like -10.26 RS or more.

Rishav of Kolkata, India July 23, 2009

blackberry bold defective one month old I bought a Blackberry Bold few weeks back i was very happy with but suddenly last week the handset LCD started shaking and all color resolution of the handset got disappeared i was certainly very shocked to see this, as paying such a nice amount and getting such shocking result in weeks was bad, i have launched a complain with AIRTEL (Kolkata, India) (Complain no- 27852249). my compain to you is paying a big price not getting a damaged piece which is just a week old i have lost my faith in that piece i want a DOA or a GRN to be done. please help i have also contacted airtel for the same but no help.

Akhil of Ghazaibad, India June 3, 2009

My two Airtel mobile nos are in CUG group of HCL technologies BPO services, Noida and as per there Plan all the CUG calls are free but i have been charged for all such CUG calls. As per plan all CUG calls between all CUG numbers (Airtel to Airtel) are free. When i have contacted them they are saying that my abobve two numbers are under different parent groups however it was never told to us when the connections was taken. There is two or might be more parent groups under one CUG and they are cheating us by distributing the CUG connections and taking charegs for CUG calls under different parent groups and giving false information that all CUg calls wil be free.

V of Kochi, India April 27, 2009

I am using an Airtel Postpaid connection since August of 2008 (9895014363) i have even activated GPRS(Internet) service in my connection till February 2009 i didn't have any problem with it i am using this internet service for data entry work, now since March 2009 they have charged me 809.00 + tax for making calls to a international number 41773111707 which is always says "Number does not exist" i called 121 customer care and complained many times even i went to nearest Airtel office and complained about it, a lady said it might be a technical error and they will give me waver, hence i waited for it and i got a call from Airtel and said its a pure call made from my mobile to the above mentioned number, later another day call came from Airtel said they have detected a new type of virus and all the calls made because of this virus hence i need not have to pay, suddenly they barred my outgoing calls on 09-04-09 because of this i was not able to use GPRS(Internet) now what will i do to claim this, please give me a solution.

Rohith of Bangalore, India March 21, 2009

Rohith of Bangalore OTHER (03/21/09)
Airtel Network does fraud of jumping calls happening at long time specially between Airtel No its highly intolerable and a bad unethical strategy used by Airtel. It is an unethical thing happening from longtime

I have lost losts of money since i am a frequent caller. I lost long term trust n loyal in Airtel. Its an unethical n fraud network

Sushil of Delhi, India February 14, 2009

Dear Sir, I am using airtel mobile . my outgoing calls has been barred because of negative report of verification of new address but I have never made any request for change of address.

Manoj of Mumbai, India October 13, 2008

i have started using airtel sim card 7 months before. i have activated it's gprs service for which it deducts Rs 15 every day. but this time they took Rs 90 when i asked it's customer service executive why did they did so. they told me they have not deducted from my balance from last 3 days. even though if you take deduct from my balance for last 3 days its Rs 45 then where is my rest of the 45 Rupees. when asked to transfer the call to manager they hang of the phone. after badmouthing for continously two days to its customer executive they register my complain and i get Rs 15 back. then where the heck is my 30 rupees. On 12/10/2008 the same thing happened they deducted rs 15 in the name of VAS but are not ready to look into my problem

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