Complain about a product or service

Allegiance Telecom

Wendy of Painted Post NY (04/29/08)
they call 8 to 10 times a day. if i answer,no ones there. if i dont answer, it goes to voice mail and i can hear back ground noice,but no message left.i dont know what they want or who they work for, but if there going to call they need to say something.

this is my cell phone, so they are eating up my minute which cost me money and its very scary, that they dont say anything.

Lynn of Walnut Creek CA (04/05/08)
I have been receiving two calls daily from this number that belongs to the above company. No one answers if I pick up. If I let it ring, it stops after 4 rings. In researching this, I see other people with the same complaint. There seems to be a series of numbers: 5695, 5696 and 5697.

I am 85 years old, and this situation is frightening to me.

Ian of Austin TX (03/16/08)
I recently began receiving calls from this number. I receive upwards of 8 calls daily. If I answer, nobody is on the line. If I don't answer, they leave a message of silence. When I try to call the number back it rings forever with no answer. I have no earthly idea how this happened or why they continue to call me. All I know is that I waste my cell phone minutes and my valuable time every time they call.

Megan of Seattle WA (02/19/08)
My whole name has been used to discuss telephone service sold to Roberto in Seattle through Allegiance telecom. I would like the opportunity to inform Roberto that the reason I was no longer at Allegiance Telecom to answer his problems was because I could no longer sell for a company which was not providing the service and rates as agreed. Please keep the post about Allegiance but remove my name from the complaint as I consider this to be libel towards me.

I will continue with other avenues to have my name removed from this site if it is not done so with this request within 14 days.

Duane of Superior WI (02/05/08)
Alliegance Telecom has called our home at all hours of the day and evening. I cannot understand the caller but they have been very rude. I have told them repeatedly to stop calling and yet they keep calling.

I have had three heart attacks and one stroke, I get upset very easily. I can't take much more of these people.

Charles of Bowie MD (02/04/08)
I am receiving approximately 10 calls or more a day from the phone number registered as Allegiance Telecom Hackensack, NJ or Secaucas, NJ. No message is ever left, They are calling my cell phone.

This can result in cell phone charges.

James of Glenside PA (02/08/06)
We changed phone service providers from Allegiance. Allegiance put our phone number in their system as disconnected. Everytime someone calls who is an Allegiance customer they get the message that our phone is disconnected. We could tell because Verizon, our current carrier, checked those numbers that tried to call.

We do not know how much business has been lost. We know of 5 customers who reported the problem to us. We have ads in the Yellow pages etc. We are out of business for Allegiance customeers.

Kipper of Jupiter FL (01/24/05)
I recently opened a restaurant and chose Allegiance as my phone service provider based on the amount of money they could save us on a monthly basis. I use the word service very loosely. We originally had Bell South as our provider to handle our main line and our internet needs. The restaurant was to have 3 lines with Allegiance and the fax/DSL line with Bell South. Our Grand Opening date was August 21st, 2004. On August 20th, we lost all phone service. Our salesperson was nowhere to be found. When we called the Texas office, we were told that it would be taken care of right away and a manager would be in contact with us. We were given a work order number to refer back to. I called every day from my cell phone to speak to a manager, but there was never one available. I always would ask to speak to the person in charge of loosing accounts. Finally, it was fixed a week later. We were then informed by several customers that we were not listed in the 411 directory. I gave them ample notice and plenty of time to fix this issue. After several weeks, I spoke to a manager who promised me it would be taken care of by the end of the week. I told them if it wasn't, I would cancel my service. This matter took months to rectify. The only department that appeared to work smoothly was the billing department. They never sent a bill out late. I was offered no compensation for my lack of service. After 3 months of frustration, I cancelled Allegiance and switched back to Bell South. I just recieved a termination charge of 1,695 dollars. I called immediately to dispute this charge because I signed no contract. I was told that I was under a 2 year agreement and the salesperson who had signed me up was no longer with the company. I told the young lady that I would not pay the charges and I asked to speak to the president or CEO of the company because I am sure that this person is not aware of the lack of service that their company is providing. At this time I was disconnected. How appropriate.

I will never know how much damage was incurred due to no phone service our grand opening week and months of no 411 service. Several customers told us to put an ad in the paper telling people we were open because friends they had spoke to thought we may not have made it due to inability to make contact with us.

Jay of Kent WA (07/13/04)
We have been scammed by Allegiance along with everyone else. Allegiance not only has terrible customer service, but they have charged us significantly more than the contract term. We have tracked over two years of bills from them and they have overcharged every month. Despite our complaints to the company, it has only become worse. This month we were charged .16 per minute when we are only supposed to be paying .03 per minute. That's a lot of additional costs and fees and represents significant damage. We are a consumer protection law firm and have basically outlined our cause of action under UDAP and various utility regultions, still to no avail. I've had it. Multiple complaints have been filed with the WA UTC and I am looking to sue the company as a class. If anyone out there has a similar story or can contact me, I want to hear from them. Jay S. Jump Jump Law Group 528 Second Ave South Kent, WA 98032 (253) 479-0241 www.jumplawgroup.com

Direct economic damages. Fact pattern is similar for each user. no specific fact pattern would need to be proven for each member of the class, because you are alleging contractual violations. Damages are lost time, wages, business, and over payment of phone bill.

Pm of Pittsburgh PA (02/19/04)
We also switched to Allegiance Telecom, Inc after being told that they could reduce our total costs by 32% I have the salesmans work-up sheet and business card to prove it. We also lost 411 information and business as a restaurant it really hurts when they can't call for directions or take out orders. 2 months no 411. All in all those savings ??? our bills came in more than triple and they tried to play off that it was set up and the like they kept coming. They LIE and do not log your calls - no supervisors ever call back - they wont transfer you to speak with them and they just keep sending bills - we switched back to another provider and they still sent threats of cutting off our service 6 months after we switched ****** STAY AWAY ***********

We lost customers, orders and damaged our business. Wasted advertsing dollars and months of no 411 service.

Roberto of Seattle WA (02/12/03)
We own a small hair salon in seattle. A sales person,Megan twibell, came in and offered to save us up to 30% off our oringal phone service. We've had Qwest communications for over ten years. She then showed us a document with many local buisness in our area that had swithed to allegiance. It seemed like a good deal. She asked for 25.00 dollars to open the account and asked for our phone numbers to our salon.I refused to pay the 25.00 dollars and she agreed it would be alright. We have four Lines. One for the visa machine, and the other three lines for costomer service. We turned down the long distance. We had to sign a doccument that realesed Qwest from servicing our salon and allowed allegiance to proceed . we did, and a few days later our service began it went pretty smooth, but we did have a problem and called Megan twibbell for assistance. Megan said if we ever had any problems at all to call her, she would be there to help. Well she wasn't there any more she had moved on. well that was fine we solved our own problem. five months later Qwest communications called and said they would give us 3 free months if we came back. We did. We gave qwest all the information again for hook up and they said we would be back with their service on a certain day. Allegiance disconcted our service early that that morning quest was to take over, and we did't have service till late that afernoon. Mean thing to do on allegiance part. It was not a good roll over.

The first week of January 2003, We received a Bill from Allegiance telecom stating that we owe them 1463.73 dollars for early termination. I imediatley called their Texas office to complain. That is where the Bill was addresed from. I said we have a problem, I have this bill. She said you have a problem because I had signed a two year contract. I was stunned. I went to my files, to find Megan twibell, had checked a small box in the papers I had signed,that said two years. I never agreed to a two year contract. I would never. I'm 55 years old and not that ignorant. I've been swindeled by a fast talking reprsenative of allegiance. I have since then been trying to get in contact with a supervisor, Mrs Darlene Nabarrette. Phone number 800-553-1989 extension 7210,Texas office, She won't take my calls. Mrs Camilla Williams an operator, assured me that she would return my calls within 24 hours.It's been over a week.They have even given me a file #1810146. I have never been swindeled before , and this sure dosen't feel good. If you could be of any assistance it would be greatly appreciated

Jennifer of Chicago IL (06/07/02)
I have pages of complaint information. I would like an email address to attach the letter to to explain. In a nutshell, Allegiance has terrible customer service and has been completely unresponsive to our complaints.

They have cost us much undo stress and thousands of dollars.

Neal of Redmond WA (3/6/03):
I switched my business phones to Allegiance Telecom in February 2002. About March, I started to get some old customers stopping by to see if we really went out of business. These customers reported they had called Information (411) and they had no listing for us. I contacted Allegiance and a few days later they told me the problem had been fixed. Some time later I heard from another customer the same thing. I called Allegiance again, and was told they would get right on it.

To keep a long story short this went on until the end of July 2002. I finally contacted the State of Washington Utilities Commission. The 411 listing was finally turned on the last day of July. I know this because I started calling 411 almost daily. I also heard from a customer that I wasn't listed in the new phone directory in the Business White section. I checked it out and called Allegiance at their local office several times but no one would return my calls. After repeated calls I finally got to talk with a local sales manager who could only offer me $100 in compensation, that was his limit. He told me to file a grievance at the Allegiance 800 number and a corporate officer or manager would contact me. I filed same, got a case number, and told them to have a corporate manager contact me.

Nothing happened, so I stopped paying my bill. I called them repeatedly, and the last time I called they told me that my case number was closed. I told them to reopen it and have a mananger contact me immediately. No one ever called. I was not geting anywhere with Allegiance since they would not talk to me, so my only alternative was to call Verizon and request that my lines be switched back, which cost me all those fees again. Before Verizon could switch the lines (apparently they need ten days for the other carrier to release the lines) I just happened to find that two of my lines were dead (for how many days I'll never know). Apparently Allegiance saw fit just to cut me off, unknown to me. I guess that's why I got customer calls telling me my lines have been busy.

I called Verizon as soon as I found out that two of my lines were dead. Verizon came through and were able to get me back on line the same day I called. In fact the technician that did the work gave me his personal number in case I had any further problem. I received a notice from Allegiance to pay my bill or be cut off. I replied to those letters by calling Allegiance and sending the bills back asking to speak with a manager. I figured they can't cut me off anymore since they no longer have my lines. They continued to send bills for a few months. I just got a call on March 4, 2003 from Nationwide Recovery Service demanding payment (they offered to collect 50 cents on the dollar). I told them I wasn't about to pay anyone a dime for my frustration. I explained my problem to Nationwide, and explained that Allegiance has continued to ignore my request to talk with a mananger or to get some kind of compensation for my loss of business due to their negligence.

Nationwide (agreed with me) and said they would close it at their end and send it back to Allegaince. Then on March 6, 2003 I got a letter (request for payment) from Nationwide, to which I have replied that I dispute the bill, with a shortened version of why. I'm very frustrated. Allegiance told me many times the 411 thing was fixed, even when it wasn't. Allegiance totally ignores their customers, they never return phone calls. Allegiance does not make outgoing calls to their customers. Allegiance credit department does not make phone contact to inquire about nonpayment, they just turn it over to outside collections. Allegiance only informs their customers with one letter that nonpayment could terminate thier sevice, then they terminate it without any further contact letting thier customers find out after the fact.

I have no idea how many customers I may have turned over to my competitors due to not being able to get our phone number from 411 Information for approximately six months. I have no idea how many customers I may have lost that assume we are out of business since were not listed in the Business Section of the Qwest phone book. We've lost this listing for a full year now until the new books come out.

Neal should pay the bill, then sue the company in Small Claims Court for the disputed amount plus any costs he incurred.

Roberto of Seattle (2/12/03):
We own a small hair salon in Seattle. A sales person, Megan, came in and offered to save us up to 30% off our oringal phone service. We've had Qwest communications for over ten years. She then showed us a document with many local businesses in our area that had swithed to Allegiance. It seemed like a good deal. She asked for $25.00 to open the account and asked for our phone numbers to our salon. I refused to pay the $25.00 and she agreed it would be all right. We have four Lines. One for the visa machine, and the other three lines for costomer service. We turned down the long distance.

We had to sign a doccument that released Qwest from servicing our salon and allowed Allegiance to proceed. We did, and a few days later our service began. It went pretty smooth, but we did have a problem and called Megan for assistance. Megan said if we ever had any problems at all to call her, she would be there to help. Well, she wasn't there any more she had moved on. That was fine, we solved our own problem. Five months later Qwest Communications called and said they would give us 3 free months if we came back. We did. We gave Qwest all the information again for hook up and they said we would be back with their service on a certain day. Allegiance disconnected our service early that that morning Quest was to take over, and we did't have service till late that afernoon. Mean thing to do on Allegiance part. It was not a good roll over.

The first week of January 2003, we received a Bill from Allegiance Telecom stating that we owe them $1,463.73 for early termination. I imediately called their Texas office to complain. That is where the bill was addressed from. I said we have a problem, I have this bill. She said you have a problem because I had signed a two-year contract. I was stunned.

I went to my files, to find Megan had checked a small box in the papers I had signed that said two years. I never agreed to a two-year contract. I would never. I'm 55 years old and not that ignorant. I've been swindled by a fast-talking representative of Allegiance.

Molly of San Francisco (10/9/02):
We are an ATM company that relies 100% on transaction approval through a phone line. We agreed to switch over 15 of our office phone lines and a dozen of our ATM phone lines for a 180-day trial period. During the first month we noticed problems immediately on our office phone line. 2-way party lines, static, phone calls hanging up mid-stream, dialing to a different number than the number called, etc. For our sales team this was a real problem.

During the period when we were negotiating with Allegiance sales personnel, we discussed our concern with experiencing any interruption of service in the ATM lines. They promised us that we would be involved directly with which lines were switched over during the trial period and that they would notify us of the switchover dates so we could make sure that there was no interruption. It was agreed upon that we were only switching over a dozen ATM lines during the first switchover so we could be certain that there were no problems.

Shortly after the first ATM lines began to be switched we experienced immediate interruption of the phone line to the ATM. We notified them daily of these problems, however, their technicians claimed that these must be problems with the ATM. Having been part of the process of installing phone lines for 6 years, we were certain that the problem was that the end of the ATM line at the Min. Pt of Entry was not moved from the binding post of our previous carrier into Allegiance's binding post. We notified them of this on every problem switchover, however, the technicians did not understand this very basic industry knowledge.

On June 18th we sent them a "Cease and Desist" for service, well ahead of the 9/28/02 180-day outdate. We received no response to this letter or to the numerous phone calls made to the SF branch and to customer service. In fact, Allegiance subsequently began the process of picking the rest of our 250 lines without our knowledge or approval. on Oct 8th we received a letter from Allegiance demanding that we pay them $12,133.41 in past charges, most of those incurred after that June 18th "Cease and Desist" date. And they will not release the remainder of our lines so that we can switch them back to a reputable carrier AND they are threatening to shut our remaining lines off on Oct. 13th if they do not receive the $12,133.41 payment! Sounds a bit like blackmail!

The economic consequences have been lost revenue from the ATMs during the switchovers. This amount is difficult to calculate at this point because Allegiance will not release the switchover dates that occured since June 18th to us. Obviously to protect themselves. We can only estimate the lost revenue at approximately $20,000 and the fees for switching back to a reputable carrier to be $16,000.00.

Molly's company should turn this over to its legal department -- fast.

Rosa of New York, NY (9/20/02):
Company claims they provided service begining Dec. 2001 and were responsible for switching service from Verizon. Meanwhile Verizon sent me bills that I had to pay from Jan and Feb, as well as Allegiance bills. I have paid almost $300 for service that I did not receive. I called Allegiance and have not been able to resolve anything. They do not want to give me credit for thier irresponsibilities. They have disconnected my service a few times because of this.

I work online with tickets, insurance, money transfers atc. And I have lost many clients because of this. They have left because i could not provide timely service for them. Therefore, this has affected my business.

Chris of Lynnfield MA (8/7/02):
During March 2002 my company switched our voice and data service to Allegiance for a fractional T1 line to handle all local/longdistance/internet activity. I made it clear to the sales rep that I would not be responsible for any charges from Verizon for changing services. More importantly I executed an allegiance "service termination acknowlegement, centrex only" form that I modified to reflect that Allegiance would be responsible for any charges for termination.

Verizon charged the company about $1,600.00 in termination fees. I looked to Allegiance to credit my account the fee and I would pay Verizon. I discussed this with the Boston office Manager and he agreed. It is now August and they still have not processed the credit. I have refused to pay for any service since I would never have switched and I will have to pay fees to switch back to Verizon if Allegiance ultimately refuses. I have kept a diary of calls and letters, inlcuding a copy of the service termination agreement, dating from April thru August with the Boston, New York and lately the Texas office.

To date they have refused to process my credit and now have issued a service suspension on 8/14/02. At this point I am dealing with someone in the "executive offices" in Texas to help in this matter, however they keep telling me it must be resolved in the Boston office. The problem is no one in the Boston office returns calls. And now the Texas contact has stopped returning calls. How do I deal with a company that has an agreement stating they are responsible for the charges, I have sent a copy of the agreement 3 different times and they still refuse to acknowledge the credit due?

I am not even mentioning the downtime of 4 times in as many months for all office communicaitons. Sometimes for 2 days, in which the business calls are call forwarded to a cell phone. Do you have any suggestions on how I can break through this mess?? Again they have issued a service suspension notice for 8/14/02.

I and other staff members have spent numerous hours since 4/02 trying to resolve the problem. Taking us away from jobs that we are paid to do. I have not even thought of the costs during our numerous system outages

Telecommunications contracts are complex and companies like Allegiance are skilled at tying customers in knots. Chris should turn this over to the meanest lawyer she can find.

Jennifer of Chicago (6/7/02):
I have pages of complaint information. I would like an email address to attach the letter to to explain. In a nutshell, Allegiance has terrible customer service and has been completely unresponsive to our complaints. They have cost us much undue stress and thousands of dollars.

Never mind all those extra pages, Jennifer. This says it all.

Donna of Alpharetta GA (12/17/01):
We decided to try Allegiance because they had been marketing to us very aggressively, claiming to have great customer service and lower prices. From the very beginning, Allegiance was a nightmare. They gave us switchover dates and as a result, Bellsouth would disconnect at the predesignated time ... but Allegiance would not pick up the service. We would have no phone service for a couple of days while we attempted to get Bellsouth to reconnect us to them. This was a pattern which was repeated over a 6 month period.

Finally, Allegiance switched over one of our lines, but not the other. They said they didn't have enough lines in our area to switch over the other, which makes me question why they had marketed to us at all. That continued for months and then they, out of the blue, switched over the second line. We had constant outages and it would take days for Allegiance to address the problems. They seemed totally unconcerned about loss of revenue and the inconvenience we were experiencing.

At one point, I was involved in a campaign to pass a state law to help disabled children. I was the primary contact for this, and I had calls and correspondence out to numerous legislators. The phones were dead for four straight days during this period and nothing I said seemed to light a fire under the Allegiance repair people. I contacted the regional customer service people as well as the company's headquarters. Nobody helped us. Whenever we would call and complain, we would be told that someone would contact us about a repair, but no specifics about time and date would be given. This happened over and over again.

At our place, we no longer called the company "Allegiance", as all of us became so full of hatred for them that we referred to them as "f***ing Allegiance." We are not prone to foul language, but we were driven to the brink of violence by these people. We decided to switch back to Bellsouth, but Allegiance was so uncooperative, that it took 6 months to get it switched back. Allegiance kept delaying the switchover date. After we threatened legal action, Allegiance finally released the line.

We lost income, opportunities, and had to work twice as hard to try to make up for the time which was lost when we had no way to communicate with the outside. I was driven to tears and hysterics on occasions by the lack of response to our outages. Allegiance should be stopped. They are a menace.

Candace of Wellesley, MA, writes:
In an effort to save money on our local telephone calls, we agreed to have one of our locations switched to Allegiance from Verizon. We have a total of eight locations but would give them a try in one of those locations. Allegiance called and said that the phone lines would be switched the following day. That day, nothing seemed to happen. About three or four days later, we lost service on all six lines, including a line for our credit card processing and computer modem.

It took us several days to convince Verizon to take us back, but they did temporarily, until Allegiance could start service. Two months later, Verizon discontinued us again, thinking Allegiance owned the lines. We reported the line trouble to Allegiance on Monday and four days later, we are still without service. We cannot get anyone to act.

We were without telephone service during the month of September for 4 days. As of today, November, 30 we have been without telephone service for 5 days. This location is a retail store and has no phone, no fax, no computer modem and no credit card terminal. This (December) is our busiest month of the year.

William of Atlanta writes:
My business accepted Allegiance Telecom as our phone service provider. Shortly after we hooked up with them problems began. We began to get busy signals (which is not supposed to happen when you have 15 seperate lines on a hunt group to choose from) and having calls dropped in mid-conversation.

This went on for sometime (my pleas for help from Allegiance going ignored) until I contacted BellSouth and asked them why it was happening. BellSouth advised that I did not have enough call forwards on my main telephone number. Allegiance Telecom advised that they could do nothing about the problem because they had no control over my main number. I told them that they would have to be able to solve my problem because BellSouth advised that they owned all my phone numbers including the main number.

I told Allegiance, after putting up with weeks of busy signals and calls being dropped that I was going to switch service if they didn't solve the problem. They increased the number of call forwards I had on my main line and told me to disregard if BellSouth charged me extra for the increase -- Allegiance telecom would pay for it.

BellSouth did begin to bill me extra... a total of $3,000 extra until I got tired of Allegiance's promises to pay, which they never did, and BellSouth's threats to pull my service if I continued to refuse to pay. So I paid BellSouth the $3,000 and changed service from Allegiance to LEC.

I continue to get bills from Allegiance for service that was terminated months ago. Allegiance claims that LEC did not cut off service when they cut in my new T-1 line. Allegiance claims I owe them in the area of $6,000 dollars. I have sent them a letter advising that I lost thousands of dollars of business because of Allegiance's terrible service and wasted thousands of dollars more on radio ads in which people could not contact me because of faulty phone service. I am awaiting a response at this time to my letter, which demanded they consider I owe them nothing and to stop all contact with me or my company.

Several of my people were on the verge of quitting because trying to make deals on the phone, which is my business's life's blood, was nearly impossible. I lost countless thousands of dollars in business with people I could not reach, or more frankly could not reach me, and wasted thousands of dollars in radio ads.

Switching local carriers is extremely risky. Unless you can go to your own T-1, as William is now doing, your new carrier will most likely be re-selling the Bell carrier's facilities, which is a recipe for confusion and disaster. We would advise William to be sure his lawyer is up to date on this episode. Telecom companies tend be very hard-nosed and litigious.

Dora of San Francisco (7/30/01):
We were solicited in person by their sales team and agreed to sign up with them for local & long distance service. The sales person took down all of the services that we require, such as hunting, call forwarding, call forwarding for no answer, etc. They informed me of the series of numbers that were assigned to me. At the time of the switch, Bell dropped a whole different set of numbers, Allegiance was not aware of it, nor were they aware that PB did not drop the number of lines that we requested, apparently, the numbers assigned to me were not ordered with PB.

Once the lines were figured out, none of the services we ordered were active. I took 2 weeks to get our telephone system up and running. This is a business, and even ONE HOUR of lost time is unacceptable. Then came the T-1 line, again, nobody knew what was going on. We finally had internet connection 3 weeks after it was promised. So for the first 5 weeks after we started with their service, we had no internet access. The 800 number for customer support does no good half of the time. Every time I order a trouble ticket (which is usually about every 2 weeks), they look up my account and see the list of numbers that were assigned to me but not ordered with PB. Then I have to go through the same story every time on what happened with my numbers.

Last Friday, suddenly, 2 of my numbers were disconnected, one being my main number. I lost all incoming calls from Friday at noon to Monday at 10am. If I didn't follow up and call them every day, twice a day, I would have no phones. Nobody knows their head from their rear and nobody could help me. It takes repeated calls, emails, and then more calls to get anything done...many days behind schedule or expectation.

Michelle of Santa Ana CA (1/23/01):
In an effort to save costs, after meeting with several telecommunications companies, our company decided to switch both local and long distance carriers to Allegiance Telcom. I was told by both the acct exec and the sales manager that the switchover date would be determined by our office and that there would be a technician on-site to ensure that there were no problems. In late Dec I had told their tech that the switchover should be sometime after the holidays around the end of January. The tech inidicated that he would call me back to schedule an exact time. I never received a call after that.

On Monday, January 16th, we noticed that our office was not receiving incoming calls. We were however, able to make outgoing calls. Because we assumed that the switch had not yet taken place, we contacted Qwest, our previous carrier. They informed us that Allegiance took over on January 9. After a week of finger pointing by Allegiance, Qwest and our phone vendor McMahon Comm, it seemed clear that Allegiance had not setup our service correctly. I then left a voicemail message for the salesman, Nicole, two for her manager, Patty and one for her manager, Bill. No one returned a single call.

When I called their office on January 23rd I was placed on hold for 25 minutes, no one would speak with me until I said that I would come down to the office and wait for a rep. It has been seven days and the problem still has not been corrected. I could live with a mistake in programming or service but I cannot accept the gross unprofessionalism displayed by this company. Our experience with Allegiance has been a gigantic negative!

We are a service company and we receive many calls a day from customers that need service. The week before this happened, we notified our customers of a price increase and asked they contact our office if there were any questions or concerns. Because they were not able to get thru, we received several voicemails from angry customers that wanted to cancel. It is not possible to determine at this time what financial consequences we will face because of these events.

Lauren of Oakland CA (11/15/02):
We received a telemarketing call from this company regarding internet and phone services. I said we just switched over to DSL recently and were not interested in changing anything, He said, I'd still like to talk to the person that handles your phone service. I said, I'm sorry, but we are not interested. He called back and threatened me with, "I'll get around you next time. I'll call after 5." And he hung up on me. It is disturbing to get so many telemarketing calls in the first place. When they are angry, rude and pushy like that it makes me resolved to NEVER support their business.