Complain about a product or service

Asurion

Tracey of Rocky Mount NC (06/04/07)

My cell phone will not turn on. They say it has moisture and I need to have it replaced. So of course, I do not have the 50.00 dollars at the time. I wait until payday and call. Then they want a notarized affidavit saying exactly what the tech at sprint said. Which is more money 5.00 for a notary. Then they stated that they were dropping part of my coverage because this is my second phone replacement. It just doesn't end.

Donald of San Francisco, CA April 22, 2007

Donald of San Francisco CA (04/22/07)

After paying for over a year, I made a claim for my phone. I had to pay an additional 75 and they have sent me a phone that was not packaged properly, dirty inside and does not work properly. People cannot hear me, I keep breaking up.

I do not know what to do, now. I have a worse phone. I am a senior citizen and disabled and can do only so much at a time.

Ezriel of Lakewood, NJ April 11, 2007

Ezriel of Lakewood NJ (04/11/07)

I paid the 50 deductible plus the monthly premiums. Upon receiving the phone, it looked brand new and seemed to work fine. Until I had to press the 2 button or attempt to lower the ringtone volume or press the down button on the controls.

Michael of Orland Park, IL April 3, 2007

Michael of Orland Park IL (04/03/07)

I received a replacement phone on 01/02/07 from Asurion after paying a 50.00 deductible because my previous phone stopped working. The replacement worked fine until 3/26 when I flew back from out west. The agent from Asurion says that cell phones can get zapped going thru airports and the batteries fail. We did some tests over the phone, she determined it to be the battery and because the phone was dropped on my kitchen floor back in January, it would not be warranted and I would have to go and buy a new phone.

Then a supervisor agreed that would have no bearing on the battery warranty and they would send one out...now, a week later, I still do not have the battery. I called back and they admitted they don't have a battery so they would have to send out a new phone, but because the phone was dropped, they don't have to send out a new phone because the warranty is void!

Sande of Dexter, GA March 30, 2007

Sande of Dexter GA (03/30/07)

Verizon assured me that Asurion would overnight me a phone as they know I am a heart patient, as well as a brittle diabetic and my phone is my life line to my doctors or 911. Well I did not receive my phone over night, as it was (6) days later my phone arrived rattling around in a box. The phone, battery and back to the phone were loose in the box. I opened the box with my phone and all three pieces fell out of it.

Screen was cracked when I got it but was told they don't have to honor a replacement as I didn't call in within 7 days to report the screen was cracked (I didn't know it was cracked because I left the protective clear covering on it).

Report Your Experience
If you've had a bad experience -- or a good one -- with a consumer product or service, we'd like to hear about it. All complaints are reviewed by class action attorneys and are considered for publication on our site. Knowledge is power! Help spread the word. File your consumer report now.

Share		Follow us on Twitter.

Back to the top |