Complain about a product or service

Asurion

Tamika of Jamaica NY (02/23/09)
Here's my question I need to know am i the only one that thinks this doesn't sound right first i have dealt with a couple of the incidents that the other consumers have mentioned so i know the frustration but here's what bothers me more i pay 6.99 a month for insurance from asurion i haven't gotten a phone in 2 years but I've been paying the insurance which comes up to about 168 dollars minus a few cents now i originally got a razor phone which i payed 50 dollars for from tmobile now when i called to ask how much is the deductible they said 70 dollars now added on to the amount I've been paying for insurance i would of paid 238 dollars for a phone that cost me 50 dollars with a 2 year contract from t mobile anyone who has a plain razor no mp3 knows that it's not worth that and on top of this they send you a refurbished phone so you just paid full price for a used or defective phone how in the world is that fair or legal for that fact

i feel like if you haven't replaced a phone in a while and you've been paying insurance for as long as i was the phone should be free now who in their right mind pay full price for a refurbished phone someone who isn't paying attention i cancelled the insurance but i feel cheated they got about 184 dollars from me maybe more and i have nothing to show for it.

Dawn of West Berlin, NJ February 11, 2009

Dawn of West Berlin NJ (02/11/09)
Sent broken cell to Asurion for replacement in October along with a fifty dollar deductible. They sent me 2 phones that were broken and refused to either give me my old phone back or to keep broke replacement. Told me if I did not send their phone back I would be charged 300 plus; yet they kept mine and I got nothing. Changed phone carriers from Verizon to Sprint who also uses Asurion. Therefore I am forced to pay for coverage with and unjustly enriched company that owes me money and a cell phone.

I was left without a cell and have not receive my deductible back and this happened in October. Now, they have my old phone which was probably repaired and given to someone else.

Tmac of Auburn, WA January 15, 2009

Tmac of Auburn WA (01/15/09)
This company uses their contract (which you never see, receive our agree to) to club you over your head with, when you call to make a claim. You use their service/product thru your cell-phone provider. You are led to believe that the insurance you are provided with is on the phone you have just purchased from your cell-phone customer service rep. Then when you make a claim they tell you the insurance is on the sim-card(phone line) only. Also if you report the insured phone stolen on a given day and the theif takes out the sim card to use on anyother phone then this company denies your claim based on their legal bull that the insurance is on the sim card and not the 400.00 dollar phone that you thought you had insured.

After reviewing the complaints listed on this web page i feel fortunate to have T-Mobile as a provider. T-Mobile customer service felt strongly enough after two conference calls with the customer service supervisors at Ass-urion that to let a long time customer get hosed was not in their best interest and honored the insurance claim on their dollar.....I paid the deductible to T-Mobile and they are sending via express mail a replacement for stolen phone that Ass-urion used legal loopholes to denie.

I requested from T-Mobile a refund on the two months premium i have paid on the three new phones i purchased before Christmas and will look for a more honorable, integrable and reliable cell-phone insurance company to do business with. I read where another compaintant had asked for a class action law suit and i must whole heartly agree that from what i have read and experienced myself that it is long overdue with Ass-urion and if a State Attorney General from MO. does not take some action then a Attorney General from another state where this Company does business should.

Antonia of Medford, MA December 19, 2008

Antonia of Medford MA (12/19/08)
I had my original Nokia 6133 for almost 2 years when somehow the inner screen stopped working. It went black. I called Asurion to file a claim around Oct.31,2008 and they sent me a refurbished one for a 40.00 deductible, within a couple of days. The phone was working well for about 5 weeks and then it started freezing up so I would remove the battery and replace it to reset the phone. It worked a couple of times, but then the inner screen went black. I tried again and the screen would show a colorful snowy screen.

I called them for a replacement and they told me I had to pay another 40.00 deductible because I didn't call within 7 days. I was never told about the 7 day warranty and I didn't do anything to the phone to cause this problem. They said that I can file a new claim and pay 40.00 or they can't help me. I said I could understand it if I did something to cause the damage, but I didn't do anything out of the ordinary that I did with my first phone that I had for almost 2 years. I was told that the colorful snowy screen was caused by pressure.

Now I'm stuck with a cell phone that can receive calls but no caller ID, no screen, and no justification. I'm being blamed for putting pressure on the phone, which is false. I feel that a refurbished phone should come with a 90 DAY WARRANTY for situations like this.

Gina of Everett, WA December 17, 2008

Gina of Everett WA (12/17/08)
I have my phones through Verizon, which uses Asurion insurance. The first complaint is my husband's phone broke, so had get a replacement, at the cost of 50.00. We get the phone, had it for about 2 weeks, and it started to fall apart. Of course, we call up, as the phone hadnt been dropped or anything since we had it and are told, since you've had it longer then 7 days, you can get a replacement. But... it will cost you another 50.00.

My problem with this is.... if WE had broke the phone I could understand, but we didn't. Now..... I dropped my phone is some water, so called to replace it, paid the 50, get my new phone. About 8 days or so after I get phone, I notice the hinge seemed a little loose. So, I call up and am told sorry, been over 7 days, you will have to pay to get a new one sent to you. I argued that the phone came to me defective, so I shouldn't have to pay. I hadn't dropped it since I got it, there should be no reason it should be like this. So now, I am left with a phone that is cracking, and falling apart on me. With the option of paying them AGAIN for a phone with the hope the new one will last. This company is truly upsetting with the way they handle complaints, handle problems that would be considered their fault.

Between my husband, my son, and my phones we've spent at least 300.00.

Charles of Desert Hot Springs, CA December 12, 2008

Report Your Experience
If you've had a bad experience -- or a good one -- with a consumer product or service, we'd like to hear about it. All complaints are reviewed by class action attorneys and are considered for publication on our site. Knowledge is power! Help spread the word. File your consumer report now.

Share		Follow us on Twitter.

Back to the top |