Asurion Reviews
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About Asurion
Asurion, a product protection company, has a 4.7 rating based on 39,967 reviews. Customers value the quick claims process, with many reporting approval within minutes and replacement within a couple of days. Reviewers praise staff members for their help guiding them through warranty claims for electronics and high-value items. However, some reviewers dislike the company’s sales and marketing practices.
- Offers extensive coverage
- Sends replacement phones quickly
- Low monthly cost
- Replacement is not always identical
- Not available with all mobile providers
Helpful Reviews
What is Asurion?
Asurion is a global tech care company that provides insurance and extended warranty plans for phones, electronics and home appliances. These plans are often offered through major wireless carriers and retailers.
The company also provides live tech support for common issues like device setup, troubleshooting and data recovery. In-person repairs are available at more than 700 uBreakiFix locations nationwide.
What does Asurion cover?
Asurion offers three protection plans, including phone protection, Asurion Home+ and Asurion Appliance+.
| Plan | Coverage | Max payout | Enrollment |
|---|---|---|---|
| Phone | Lost, stolen, broken phones | Varies by carrier | Within 30 days of activation |
| Home+ | TVs, laptops, wearables, etc. | $5,000/year | Any time |
| Appliance+ | Fridge, washer, dryer, etc. | $5,000/year | Appliances under 20 years old |
Asurion phone insurance covers some of the most common issues, including cracked screens, physical damage, mechanical failure, loss and theft.
To enroll in an Asurion phone plan, contact your wireless provider to see if your phone is eligible. You're typically only eligible within the first 30 days of activating or upgrading your phone, and the type of devices that are covered depends on the wireless provider.
Asurion’s Home+ protection plan provides coverage for home’s major electronic devices, including TVs, laptops, tablets, gaming consoles and much more.
This plan covers repairs and replacements for device breakdowns due to normal wear and tear or defective materials, as well as some repairs resulting from accidental damage from handling (ADH). Asurion Home+ Entertainment covers fewer electronics at a lower cost.
Asurion’s Appliance+ plan covers most major appliances, including refrigerators, dishwashers, built-in microwaves, washing machines, dryers and ranges, but does not cover HVAC systems.
» READ MORE: Is an appliance extended warranty worth it?
How to file a claim with Asurion
Filing a claim with Asurion depends on which of the three plans you have.
Asurion phone insurance claims
To file a claim with Asurion for an issue with your phone, go to the Asurion website and select your wireless carrier and device make/model. Provide a description of what happened, your billing and shipping address, your phone number and a method of payment for the deductible.
After submitting the device claim, you should receive an email with shipping and tracking information for your replacement. You will be notified of the status of your claim and can track the claim online.
Asurion sends out 96% of replacement devices the day after a claim is filed. Asurion usually sends a replacement device with the same make and model, but availability may vary. The company’s representatives may choose an alternative that matches the form and functionality of the lost or damaged device. Your replacement device may be new or refurbished and the color, brand, model and features may differ from your original device.
If you need to cancel a claim, contact Asurion with your claim ID or phone number associated with the device. Most policies allow for a claim to be canceled within a few days.
Note that most carriers limit you to three claims in a 12-month period.
Asurion Home+ claims
You can file a claim with a Home+ plan online. After providing details about the product, the issue and your account information, you’ll receive email updates as the claim is processed.
Asurion Appliance+ claims
To file a claim with an Appliance+ plan, call 855-328-2847. You’ll need to provide your appliance’s serial number. Once your claim is approved, Asurion will schedule an appointment with a local repair technician.
Asurion prices
The Asurion wireless phone protection plan cost starts at $14 per phone per month. The plan cost varies based on the type of device you have and the tier you choose. Asurion offers other services at different price points, including cracked screen repair.
You must pay a deductible before insurance kicks in and pays for a repair or replacement. Our research showed the following deductibles for an iPhone 14 with 256GB of storage:
- Cracked front screen repair: $0
- Back glass repair: $0
- Damage replacement: $99
- Loss and theft replacement: $229
Note that deductibles vary by provider, phone model and location. Regardless, the deductible is typically far less than the retail price of a new phone, which saves you money in the long run.
Asurion Home+ costs $34.99 per month. If you only need to cover home entertainment, the Home+ Entertainment plan costs $14.99 per month. The service fee for a claim depends on the device:
| Covered devices | Service fee |
|---|---|
| TVs | $129 |
| Laptops | $129 |
| Desktops | $129 |
| Tablets | $99 |
| Gaming consoles | $99 |
| Home theater systems | $99 |
| Audio headsets | $79 |
| Streaming devices | $0 |
Asurion Appliance+ costs $34.99 per month. There is a flat service fee of $99 per approved claim.
Asurion FAQ
Does Asurion cover cracked screens?
Yes, Asurion covers cracked screens. Simply file a claim, and once it is confirmed as eligible, you can drop your phone off at an authorized repair dealer, have an expert repair technician come to you or mail your device to Asurion. Cracked phones can typically be repaired in a matter of hours, and authorized service repairs come with a one-year limited repair warranty.
Are Asurion replacement phones refurbished?
Yes, some Asurion replacement phones are refurbished. If you qualify for a replacement phone, it will be either a new phone or a refurbished one.
How do I track my Asurion claim?
You can track your Asurion claim with an easy-to-use tracking feature on the website. You’ll also receive email updates as your claim is processed.
How long does Asurion take to ship?
Asurion ships most replacement phones the day after the claim is finalized.
Where is Asurion located?
Asurion is based in Nashville but has locations across the country. Additionally, Asurion has over 750 uBreakiFix stores across the U.S.
Is Asurion legit?
Yes, Asurion is a legitimate electronics extended warranty company. It partners with major retailers and partners like Verizon and Amazon. Customer feedback is generally positive, noting fast resolution of claims and complaints.
Still have questions?
Is Asurion Protection worth it?
Asurion is worth considering if you frequently lose, damage or break your devices. Phone coverage starts at $14 per month, so even if you only file a claim every few years, you may save money compared to paying out of pocket for a new or refurbished phone.
The same logic applies to Asurion’s Home+ and Appliance+ plans. These offer protection for a wide range of devices and appliances, and filing a claim typically requires only a small deductible or service fee. For many, this tradeoff offers peace of mind against unexpected repair or replacement costs.
Reviews of Asurion are generally positive, especially regarding fast claim approvals and next-day device replacements. However, some customers are disappointed when replacement devices differ in brand, color or condition. If receiving an identical device matters to you, self-insuring with a savings fund may be a better option.
Asurion Reviews
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Reviewed May 25, 2026
I think this is definitely worth it overall. Let's just begin with that. So far they have been very fair with me. With every claim, they have gone ahead and approved it. Which I found to be very fair. I did pay for the "Complete protection". Which means any product I purchased on Amazon was & will be covered. So again - Fair. That said, a few times I was put through the "ringer" with requests for images and more images and then the same images were requested again. A bit annoying, but again, at the end they approved it. So I won't ding them for that.
I, unfortunately, simply always reserve my full stars for Exceptional service and they simply have not met that. I will admit, I am a bit of a hard case, but I think giving away 5 or 10 stars so freely cheapens the top stars for those who truly work for it. Which I won't lie, is very rare. But so far, I will say this - it has been worth it. I truly recommend it. When you buy as much garbage as we do for the kids and of course myself, you can't go wrong with insurance. I was adding manually towards the end to almost every order. So when I saw this, it was a no Brainer.
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Reviewed May 14, 2026
This is really an extraordinary program that I am so happy I participate in for the last 2 years. I had a $900 30TB drive die, right after the return period ended - and a delicate DJI Osmo pocket 3 get blown over on a tripod in the wind - and both claims were handled as if it were a TV commercial. Easy claims process, extremely gracious friendly customer service, an instantaneous refund on the external drive - I didn't even have to send it in. They tried for one day to fix the camera that blew over - and then immediately told me that they would not be able to fix it and refunded me the money. You get exactly what you pay for with no fuss and no fine print and no gimmicks. Five star program. Highly recommend. Much better than like Best buy total protection which is nonsense and gives you some discount on Geek squad repair costs. This program is everything that that program is not. :)
Reviewed March 28, 2026
Let’s be honest, breaking your phone is usually the kind of disaster that completely ruins your entire week. But filing my insurance claim through Asurion actually turned a total nightmare into a complete breeze! I was completely dreading the whole frustrating ordeal of dealing with automated menus and confusing paperwork, but their online system was incredibly simple. I had my entire claim submitted and approved in practically no time flat. The absolute best part of the whole experience? I didn't have to empty my wallet on the spot! There was absolutely zero money required upfront to get the ball rolling. Instead of stressing about coming up with the cash right then and there, Asurion just seamlessly billed the deductible directly to my upcoming monthly phone statement. It was such a massive financial relief to get everything sorted without the immediate sting to my bank account.
To make things even better, they didn't leave me disconnected for long. My replacement device arrived with blazing-fast next-day delivery, right to my doorstep. If you want a totally stress-free, lightning-fast way to get your tech back in action, Asurion is absolutely the way to go. They completely saved the day and made a usually awful experience surprisingly awesome!
Reviewed March 28, 2026
I ordered golf clubs. While using one of the golf clubs, the head of the club came off! It was scary because the head went zipping through the air and landed out in the distance. I contacted Wilson and explained what happened. The rep said to send pics, so I did. I told the rep that I was no longer comfortable swinging the other golf clubs. Wilson's response was "If he is concerned about the rest of the set, we are more than happy to inspect the other clubs alongside the 7-iron. If you would like to proceed with the replacement of the 7-iron and an inspection of the remaining clubs, please send us a photo of the complete set." So they wanted to inspect the rest of the golf clubs by photo.
That is when I contacted Asurion. I actually did not purchase the protection on the golf clubs but we did purchase the monthly plan (because we have an Amazon habit). It was covered. It was super easy to get a refund on the golf clubs. When I contacted Asurion, the CSR said we can help with that. He was empathetic and understanding of the complexity of the situation. He understood that there was major doubt with the other clubs because of the 7-iron head flying off. He told me what was going to happen next and the speed of the refund will depend on me (taking pictures, sending receipts). Email confirmation it had been accepted and full refund would be in a gift card after receiving the golf clubs. A different CSR even looked into sending us a box but said he was not able to. The CSRs went above and beyond for me and it is much appreciated. I was so impressed the with the empathy and knowledge of the CSRs.
Reviewed March 13, 2026
There were two associates of Asurion. The name of one of them is May. She was excellent in explaining the process provides in meeting customer needs. May shared information with clarity and guided me through the process as I provided information on my pc. She directed me what I needed to do in order to receive reimbursement. With great patience she led me from step to step toward resolution. She is an associate that hopefully is valued by Asurion. A second associate was likewise in helping me on another day as I connected the new hp printer to my pc. With excellent guidance he led me through many steps in correcting an error I had made. His knowledge and confidence in his directions to me excellent. I regret I never asked for his name. Both associates gave me a sense of being a valued customer. It was easy to trust them. Hopefully he valued associate by Asurion.
Reviewed June 1, 2026
I have no problem with this insurance. The instruction on the Website was clear and to the point. I have no problem recommending this company to a friend. I am with this company for quite sometime. I am happy that they did come through for me. Thank you Asurion.
Reviewed June 1, 2026
I’ve always enjoyed the warranty program for the last many years. It’s always been very simple and very easy. If your product is broken and not working. Bring a new one into Tractor Supply and show them. They will replace it with a new one. This time around, it was completely different. My 25-gallon spot sprayer had kicked the bucket and no longer working. It was under warranty, so I brought it in.
I had to get a hold of the warranty company. In which they told me I had to go to the UPS and ship it off to them. I just by chance, for some reason, kept the box. Very few people would keep the box for several years. It’s big and bulky and had to carry it down there. And then had to wait for an e-gift card. I needed the spot for the same day. But that wasn’t the case this time around. It was very frustrating and carrying that into UPS was very frustrating. They always advertise that if it’s broken, bring it in and they’ll get you a new one. Well, that’s not the case.
Thank you for sharing your experience regarding our warranty process. We strive to provide a straightforward and convenient process, and I'm sorry to hear this was not your experience this time. We appreciate your continued support over the years and understand how frustrating it must have been during this latest interaction. We've noted your feedback and will use it to make improvements. If you need further assistance, please don't hesitate to reach out. Thank you for voicing your concerns.
Reviewed May 31, 2026
I recently had to use my Asurion protection plan through Amazon, and the process was surprisingly simple and straightforward. Filing the claim was easy, communication was clear, and the overall experience was much smoother than I expected. It is refreshing to deal with a company that makes the warranty process efficient instead of frustrating. Definitely gave me more confidence in purchasing protection plans in the future.
Reviewed May 31, 2026
Using this service was super easy! I filed my claim and got it taken care of within minutes. I am more than pleased with this service! It could not have been easier. I’m happy with my service. I needed to replace my son’s iPad that was broken and it was taken care of immediately.
Reviewed May 30, 2026
Just had to do a claim for my daughter's phone and the process was extremely easy. Asurion is the best by far!!! The process back in the days wasn't this easy. I am very pleased and I highly recommend Verizon and Asurion!
Reviewed May 30, 2026
After a misunderstanding, the claim was finally approved and replacement is on the way. The process was not difficult at all. I would recommend Asurion to others. Great customer service overall. Got the tech plan too. Great plan to have. The process was super easy. I was happy with the replacement that I got and it was an upgrade to what I already have. I am pleased over with the process with the ease of filing the claim with the Customer Service that I received and also with the outcome of offering me a replacement. I will continue to use Asurion to cover my products at home.
Reviewed May 30, 2026
The easiest claim to make. Didn't ask a bunch of questions. Plain and simple. Straight to the point. Told them what happened. They submitted my claim. Next thing I knew they said they would be sending me a phone. Should receive it in the next few days. Thank you for the great service. I wish everyone could be like this and this easy.
Reviewed May 30, 2026
Earlier I dropped my phone and the screen cracked. I didn't know exactly how to proceed. After calling ** they explained what to do. When I called the company they explained the process. Very easy.
Reviewed May 30, 2026
The process was extremely easy. I had called the phone number to start a claim and was on hold for 20 minutes before going to the when site. MUCH EASIER AND QUICKER. Should have used the when site first.
Reviewed May 30, 2026
I have been using Asurion for more than 15 years and they have been rock solid. Usually get your replacement phone the very next day. Easy. Every time. In addition, I have been super happy with the home electronics protection, if they don't replace it they will fix it, if they can't fix it or replace it, they will pay out your claim and not lowball you. I have used it quite a bit and have NEVER been let down by Asurion. That's why I am writing the review. Rock Solid. Now with Verizon in the mix, I hope that doesn't affect the quality this company has operating at going into 2026 and the future. Asurion sure does deserve this review from me. I hope everyone gets the same great service and experience I have received from this company.
Reviewed May 30, 2026
I received my son’s replacement phone and needed help connected it as it was in SOS mode. Jason was extreme knowledgeable and helpful making this a very enjoyable experience. Jason took his time making sure our new iPhone 16 was in working order and then walked my son through step by step to turn off his find my and to set his original phone back to factory settings. He is by far a class act and I sure hope I work with him again should I need to call back for assistance.
Reviewed May 29, 2026
This was a seamless process and I am so grateful to have your insurance. This is the 2nd time I had to file a claim, for 2 very different reasons, and each time was smooth. Thanks for not cause more stress!
Reviewed May 29, 2026
I'm very happy right now. I can or will be able to do a review once I receive my new device. As soon as I get my new phone then I'll ship this one back to y'all. One ? I have is, do I take my card in this device to put in new phone?
Reviewed May 29, 2026
Great services. Thank you! They answer fast and help with every step, I recommend them. If you haven’t try them you absolutely should. Very grateful with how fast their process is. My TV broke so I called them to get a replacement and they approved my replacement quickly and easy.
Reviewed May 29, 2026
From the moment he picked up my phone call, Garth was a voice of assurance, competence, patience, and kindness. He helped sort out two phones and the process, aside from my jitters, went exceedingly well.
Asurion Company Information
- Social media:
- Company Name:
- Asurion
- Address:
- 648 Grassmere Park
- City:
- Nashville
- State/Province:
- TN
- Postal Code:
- 37211
- Website:
- www.asurion.com